Great support
Initially, I was struggling to get the WPForm to work with my email. However, after contacting support, who went out of their way to assist me, the form is sending as it is supposed to. Thanks
About WPForms
Data updated- Website
- wpforms.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 14% (1/7)
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About this business
WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
Written by the business, not verified by us.Is WPForms legit?
WPForms (wpforms.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the plugin for its highly intuitive user interface and exceptional, rapid customer support that makes building complex website forms entirely straightforward and reliable for everyone. Consumers note that the technical support team is extremely helpful, patient, and always provides clear, efficient solutions to various custom development problems. Some reviewers were not happy with occasional form malfunctions, unexpected formatting errors, or technical issues caused by recent software updates. A few users also noted occasional difficulties when trying to submit online support tickets or encountering minor bugs within the system.
Auto-generated from all reviews of this business. For reference only.What people say
Fantastic customer service
Fantastic customer service. I signed up because I had an issue that I thought was not solvable, but their reps stayed with me until the issue was solved. Highly recommended.
Elite support that actually solves problems — 5 stars
We manage 37 WordPress sites on a dedicated server and ran into what we thought was an IP block on the WPForms API. Amjad from support responded quickly, asked the right diagnostic questions, and pointed us to the exact issue — our test was missing required parameters, not an actual block. License validated perfectly once we used the correct API call. WPForms Elite is worth every penny — the plugin is solid across all our client sites and the support team actually understands the technical side. As a managed IT company handling dozens of installs, that matters. Thanks Amjad! — Joe Kinsley, Captain Obvious / Obvious Labs
We had an issue using WPForms
We had an issue using WPForms. Turned out, it was a theme problem. Thanks to the WPForms support team advises we managed to solve the issue in a very short time.
Team is very responsive to customer…
Team is very responsive to customer queries
Murraywood Swim & Racquet Club LOVES WPForms!!!
WPForms is a great plugin for our WordPress site. I'm not a coder but am able to create great forms for collecting data and payments for our little swim and racquet club. WPForms support is always quickly responsive and never condescending to a tech-dummy like me. We highly recommend!!!!
Great experience with support team at…
Great experience with support team at WP Forms. Helped me with a syncing issue re: Lite and Paid. Courteous, prompt and thorough. Andreya
Love the software!
Love the software! Super easy to use, customisable and visually appealing. I’ve only had to interact with the support team once and they responded surprisingly quickly (within the hour) and helped me resolve an issue after having to migrate my website. Thanks WP Forms
The support team is very prompt!
The support team is very prompt and any issues I had with install were fixed. I would recommend this plugin for anyone who needs contact forms, data collection, etc.
Very quick and helpful and insightful…
Very quick and helpful and insightful support staff that doesn't leave it to you to figure out problems with their own plugin. And the issues get resolved quite quickly.
Fantastic support team that not only…
Fantastic support team that not only understood my problem, but also offered a workaround solution. Problem solved in less than a day! Amazing! 👏
WPForms Support is outstanding
Rarely, I will have a form that stops working or won't format like it should. I recently had such instance. My first stop is always their Facebook Support page where you can find a lot of answers. No luck this time so I opened a support ticket. On a weekend, outside their normal support hours, I received a response with initial steps to try. Those didn't work, but the situation wasn't an emergency. On Monday morning, another contact - Raldon - reached out and let me know he'd be looking into my ticket. Within half a day, I received a response that confirmed my issue was with my theme (I had a recent theme update) and he fixed my issue (with a small CSS add). He also suggested a few other settings to check to avoid possible future issues. I am not a techie and Raldon's thorough analysis (with pictures) and recommendations made me feel like I mattered and my small problem mattered. Thank you WPForms (and Raldon) for your dedication and support.
Very nice support from Kenneth
Very nice support from Kenneth, thank you!
WPForms has been such a helpful plug-in…
WPForms has been such a helpful plug-in for all of my WordPress sites for many years. Highly recommend!
Good product and Service
Good product and Service. Special price for nonprofit
Good suport team
The initial comunication was quite problematic, but at the end their support team helped me a solved my problems with the plugin perfectly. Recommendation from my end.
Better stay away from WPForms
Better stay away from WPForms, wont work without their other plugin, it's enshitification by design, they force you to upgrade over the most simple functions. Stay away from this one. Other plugins are paid as wel, but they offer real working forms from the get go.
I have used WPForms for many years
I have used WPForms for many years, it's a brilliant plugin. Whenever I have reached out to WPForms support they have responded quickly and always resolved my problem. Thank you
The best support I have ever experienced
My support agent Ralden could not have been more helpful. I was embarrassed by the number of questions I had and customisations I requested, but he was endlessly patient and his replies were full and clear. We are delighted with the results and I wouldn't hesitate to recommend this plugin and its team. They seem to have thought of everything :)
needed help adapting it using CSS / shortcode
I had some minor issues with a form and needed help adapting it using CSS and a shortcode. They assisted quickly and were very friendly—absolutely recommendable!"
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