Very Helpful and Friendly
Very quick and helpful response to my questions. They resolved any issues I was having.
About WPForms
Data updated- Website
- wpforms.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 72 reviews
- Replies to negative
- 14% (1/7)
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About this business
WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
Written by the business, not verified by us.Is WPForms legit?
WPForms (wpforms.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the plugin for its highly intuitive user interface and exceptional, rapid customer support that makes building complex website forms entirely straightforward and reliable for everyone. Consumers note that the technical support team is extremely helpful, patient, and always provides clear, efficient solutions to various custom development problems. Some reviewers were not happy with occasional form malfunctions, unexpected formatting errors, or technical issues caused by recent software updates. A few users also noted occasional difficulties when trying to submit online support tickets or encountering minor bugs within the system.
Auto-generated from all reviews of this business. For reference only.What people say
Expectations Surpassed
Great job. I had forms already made by the website development team but didn’t realize that the form abandonment feature didn’t come with the basic elementor forms. Then I had zero idea how to not destroy my website layout or even link it to smtp. The white glove service they provided was worth every penny. Raiden at technical support had my forms running with all my features in no time with custom tailored css. WOW! 10/10
Intuitive user interface and superb…
Intuitive user interface and superb support. I tried other plugins before I tried WPForms, and WPForms is far superior to the others for ease of use and support given. In fact they went above and beyond to help me when I encountered a problem, they wrote a custom code snippet for me. They are super friendly and responsive.
Support renewing
I needed support for renewing my license. Within 5 minutes after filling in the support form a prompt reply with the solution. Very happy!
Highly unethical unsubscribe practise
Highly unethical unsubscribe practise. When you try and cancel your subscription, you don't just click cancel and confirm, they no less then 4 more times try to make you keep the subscription, by offering discounts and of concessions. I thought I'd cancelled it last year, and it auto renewed, now I have to pay them 10% because I am demanding a full refund. This is unacceptable and pushes the burden of ensuring my cancellation is done properly by, having to click 5 times NO. I cannot recommend this company as they make the practise of leaving obnoxious!
Consistently great support!
Consistently great support from WPForms – quick responses and always seeking to help me find solutions.
Excellent support - as always
After some time I need some help again, and support was as ussualy very friendly and fast. And, of course, the solution was found quickly.
Top support and top functionalities
One of the best technical support out there. In the years I have always been followed very accurately. Top!
As always
As always, fantastic support from WPForms. Thank you very much.
After a recent upgrade
After a recent upgrade, a few individuals from the WPForms crew reached out the next day with a welcome message and some free points. You can tell they have a good product(s) and care about the success of their client base. These days forms are so critical and super user friendly to use. Their products make form building kind of fun again! :)Thanks team. You're appreciated. Keep up the good work. Excellent!
Reply from WPForms2025-09-12
Hey Bradley, Thank you so much for the kind words! It means a lot to know you feel supported and are enjoying the experience of building forms again. Best Regards, WPForms Team
Theese guys are the best
Theese guys are the best. Thes solved all my problems, helped me a lot, instantly when i needed that. Im so thankful for them to exist.
Reply from WPForms2025-09-08
Hey there, Thanks so much for the kind words, it means a lot to know you could count on us when you needed help. Best Regards, WPForms Team
No email list
Cant see my email list from my subscribers. Not paying for something so simple
Reply from WPForms2025-09-04
Hi there, Thank you for sharing your feedback with us. Just to clarify, are you asking about our email marketing integrations or the form entry storage features available in the Pro version of WPForms? For context, while the Lite version doesn’t provide an “email list” feature, it does allow you to receive notifications whenever a user subscribes or contacts you through your form (https://wpforms.com/docs/setup-form-notification-wpforms/) If you’d like, you can share more details about your specific needs with our team using our contact form (https://wpforms.com/contact/) or through our Lite support forums if you are using the Lite version (https://wordpress.org/support/plugin/wpforms-lite/). We’d be happy to help you find the best solution for your goals. We truly appreciate the opportunity to serve you and look forward to hearing from you again. Please let us know if you have any other questions or feedback. Regards, WPForms Team
Quick response to support ticket
Quick response to support ticket. Alvin was friendly and professional, explained in detail what appeared to be happening, and was able to resolve the issue. Thank you so much!
Reply from WPForms2025-08-22
Hey Karen, Thank you for the kind words! We’re so glad Alvin was helpful and able to get things sorted quickly. Best Regards, WPForms Team
Amazing support and WP plugin
The team at WPForms provides amazing support alongside their excellent plug-in. In setting up complex, conditional forms, using logic and payments, the team was readily available and responsive to help me figure out how to get the form up and running and diagnose any technical questions I had along the way. I highly recommend their plug-in!
Reply from WPForms2025-08-20
Hey Alexander, Thanks so much for your thoughtful feedback! We're glad our team could support you through the setup and that you're enjoying the plugin. Best Regards, WPForms Team
The support staff went out of their way…
The support staff went out of their way to answer all my questions and even gave me additional links and advice that supported me in what I wanted to achieve with my forms. I can't fault them. I had two complicated forms that linked APIs and performed tasks I'd never done before, but the support team was always on hand to help.
Reply from WPForms2025-08-18
Hey Carlton, Thank you for sharing this. It means a lot to know you can count on our support team for guidance, even with complex forms. Best Regards, WPForms Team!!
When you’re not a PHP writer (or even…
When you’re not a PHP writer (or even reader) but something is not behaving as intended, you need expert help. Thankfully WP Forms provides it. As long as you remember to get your request away before the end of the Australian day, an answer is back before breakfast. Well done WP Forms and especially Ralden. I appreciate your help.
Reply from WPForms2025-08-20
Hey John We really appreciate your kind words! It means a lot to know you can rely on our team, and we’ll be sure to pass your thanks along to Ralden. Best Regards, WPForms Team
Sweta Kumari prompt and spot-on issue recognition.
Sweta Kumari was spot-on recognizing my needs. She was quick to respond. Her proposed solution was clear. I have only recently been able to implement and test this solution. For unkown reasons it does not work - the payment-select[quantity] value cannot be changed using PHP in a wpforms_process action hook callback.
Reply from WPForms2025-08-20
Hey Mickey Thank you for the kind words about Sweta! We're glad everything got sorted out in the end and appreciate you following up. Best Regards, WPForms Team
Beyond Expectations
They helped me every step of the way on a small issue I couldn't figure out for myself on a forms styling for a client. They are beyond amazing and helpful! I love WPForms - truly!
Reply from WPForms2025-07-29
Hey Brittany, Thank you so much for the kind words! We’re really glad we could help with the styling issue and appreciate your love for WPForms. Best Regards, WPForms Team
The best support ever!
Very engaged support that was focused on solving my issue:)
Reply from WPForms2025-07-24
Hey Lukasz, Thanks so much for your kind words, means a lot to know you felt supported and taken care of! Best Regards, WPForms Team
They were very helpful in getting me…
They were very helpful in getting me everything I needed and it was in a timely manner. I got all my issues resolved.
Reply from WPForms2025-07-24
Hey there, Thanks so much for your kind words, it means a lot to know you got everything you needed quickly and smoothly. Best Regards, WPForms Team
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