At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.Our mission is to empower human connection through telecommunication. We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Written by the business, not verified by us.800.com (800.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate how fast and straightforward the setup process is, allowing everyone to easily manage their business numbers and extensions without any hassle. People frequently praise the responsive support team for being knowledgeable and helpful, guiding new users smoothly through the entire onboarding process. Some reviewers were not happy with the customer support when trying to resolve technical problems or fix voicemail settings. Consumers also mentioned ongoing difficulties with text messaging features, noting that setup was time-consuming and required a lot of patience to get proper assistance.
Auto-generated from all reviews of this business. For reference only.It seems like a scam. Starts off being a good deal but then it turns to shit. LOOK AT THEIR COMPETITORS before you purchase.
Hi RB, unfortunately we have no record of you as a customer and I cannot locate a related account to look into, to try and help. Do you have an account with us? Reach out to us anytime at [email protected] so we can learn more about what you are experiencing and help.
I paid for a full year of service and after four months I still cannot use my number. The A2P SMS configuration is extremely complicated and the platform keeps rejecting my setup no matter how many times I follow the instructions. I contacted support multiple times and never received a real solution. At this point, the number I paid for is unusable and the service has been a complete waste of time and money. Very disappointing experience.
Update: 800.com responded after my original review and FCC complaint. Matthew from 800.com clarified their port-out process, explained the $100 administrative port-out fee, and offered to proceed with the port-out authorization by email instead of requiring the original signed payment form. I appreciate that they responded directly and worked to resolve the issue. I have authorized the port-out fee and asked them to proceed with the transfer of my 855 toll-free number to Zoom Phone. My original concern was around the wording that the port-out request would not be processed until payment was received and cleared, which I felt was confusing and concerning. 800.com has since clarified their position and is working with me to move the port-out forward. --------------------------------- Original: 800.com is attempting to block or delay porting out my 855 toll-free number unless I pay a port-out fee in advance. Their required port-out agreement states that the port request “will not be processed until payment is received and cleared.” I disputed this because FCC guidance says companies may charge porting fees, but may not refuse to port a number because the customer has not paid for porting. When I challenged this, 800.com support responded that 800.com remains the “Customer of Record (owner)” / “Subscriber of Record” for numbers in customer accounts and claimed the number is therefore not subject to the FCC restriction. However, their own Terms Section 3.5 says no party owns a toll-free number, that toll-free numbers are regulated by the FCC, that the number is assigned to my customer account, and that I may request to port the assigned number to another provider at any time. I have filed an FCC complaint regarding this issue. I am not disputing that a company may bill an administrative fee. My issue is that 800.com appears to be holding the number hostage by refusing to process the port until payment clears. In my opinion, this is an anti-customer and questionable port-out practice. I would not recommend using 800.com for a toll-free number if you may ever need to transfer it to another provider.
Thank you for updating your experience with 800.com and we are glad to hear that our support team could address your original porting concerns. If you ever have any questions or need additional assistance, please don't hesitate to reach out.
Service was useless to me. Too difficult to get the services purchased up and running. Requires long drawn out while difficult procedures to follow. Not worth the time. Customer service provided no satisfying help. Finally after 6 months of it, I cancelled my account.
Hi there, thank you for sharing your feedback with us and we are sorry you did not have the experience you were looking for. After reviewing all of the support tickets, it looks like the main challenge was getting verified to send SMS messages and using the mobile app for your main source of outgoing communication. I completely understand your frustration and we are actively improving our sms process as well as our mobile app features and capabilities. Thank you for your feedback.
I signed up for an 800 number, and as a first-time user, I definitely had a few questions and ran into a couple of bumps along the way. That said, the platform was easy to use, and the customer service was outstanding. Christina was absolutely amazing. She was patient, knowledgeable, and just felt like a real person who genuinely wanted to help. In my opinion, she represents everything a customer service team should be. Because of this experience, I'll be using them for my other businesses moving forward. Thank you Christina, and thank you 800.com!
Thank you for sharing your feedback on your experience with 800.com! We are thrilled to hear that you had such a positive experience with Christina and our team and that you trust us with your business. If you ever need further assistance, please feel free to reach out to [email protected]. We are here to support you every step of the way!
I signed up with 800.com after their website clearly presented toll-free numbers as something you purchase and own. The marketing language and overall presentation gave no indication that I was entering a service agreement in which the number would remain under 800.com's control, or that moving the number to another provider would require paying them an additional fee. After acquiring my number and attempting to port it to my preferred phone system provider, I received an unsolicited phone call from 800.com. The representative told me explicitly that the number is THEIR PROPERTY, that I could not port it away without maintaining a paid service with them, and that if I wanted to transfer it, I would need to pay them $341 to "purchase" it — a number I had already paid to acquire through their platform. This is deceptive and, in my opinion, potentially illegal. FCC regulations prohibit carriers from blocking or delaying legitimate port requests. The fact that 800.com retains RespOrg (Responsible Organization) control over numbers and uses that control to demand additional payment before releasing them is a practice that is not disclosed clearly or prominently during the purchase process. I have filed complaints with the FCC and the FTC. I am also pursuing a complaint with the Massachusetts Attorney General under Chapter 93A, which covers unfair and deceptive business practices. If you are a small business owner considering 800.com for a toll-free number, be warned: you may not be buying what you think you are buying. Read their terms of service very carefully before paying anything, and understand that porting your number away could cost you hundreds of dollars they never told you about upfront. After reading their reply I stand by my review. The website is substantially misleading and no amount of "citing the fine print" overcomes that.
Hi Jim, I spoke with support and completely understand your frustration with porting out the number. Purchasing a service with 800.com comes with a phone number while using the service. In some cases, this involves us paying for the phone number upfront, which we do not charge for while you have our service. We do share this information in our Terms and services In cases where you want to simply transfer the number to your other service provider, and not have the 800.com service, we give the option to transfer the number. You are correct, depending on the number there is a cost to transfer the number and update the caller of record. After receiving your permission over the phone as well as the signed document, we went through with that process and released the number to your new provider immediately. We certainly apologize for any confusion with the plan purchase. I will look into our user experience and see how we can be more clear about this in the future. We wish you the best of luck in your business.
very shady, they will charge you extra money every month. I tried their service for 6 months but every month their additional charges will go and up. Potential new clients, please stay away from them
Hi Paramjit, I was able to look into your account and I cannot seem to find any transactions that reflect this experience. It looks like you were on the $59/mo package for 2 months and were billed the exact same both months. Please reach out to us at [email protected] to share any additional details that may help. Thank you!
Just found out this company has been charging me over 1k per year for an annual service for the last 3 years and do not use their services. I contacted their company multiple times and they do not respond. AVOID THIS COMPANY!
Hi there, if you signed up for an annual subscription it will recur continually until you cancel. You can cancel anytime and reach us anytime at [email protected] or by calling us at 1-800-800-4321 to address this.
Thank you Peniteo!
Hi there London, we are sorry to hear you are having a hard time with our service and app. If you can reach out to us at [email protected] we would really like to learn more about what is going on and help find a solution. Thank you!
It has provided us a great way to stay connected with our prospects over phone
Thank you for the positive review Anna!
They asked me to out a review for a 50 $ gift card and they never gave me the gift card even after the review was verified .
Hi Ali, we do offer incentivized reviews though the G2 platform and they will send your gift card directly to you, via email. I am happy to get this over to support to ensure you get your gift card. Please reach out to us directly at [email protected]
Provide best services and agents are very supportive and easy to manage all things .
Thank you Asad! We are so happy you have had the best experience with our service and support team. We think they are pretty awesome also :)
They have Carl over there he’s doing a great job, he helps me with business phone.
Thank you Jimmell! We are so happy to hear that Carl was able to help. We agree he is the best :)
Customer service here is fantastic!
Thank you for the positive comment about our support team! We are so happy they could help :)
Very helpful Supportive made the process easy took time to explain how everything works.
Thank you for this positive review and feedback Wesley! We pride ourselves on having an amazing support team and are happy to hear they are exceeding expectations :)
This is an exceptional copany with great customer service! I have 5 Toll Free numbers with them and they always treat you like the CEO! Highly recommended company!
Thank you so much Shaine! We are so happy our product and service have been so amazing for you and congrats on getting 5 numbers with us that fit your business!
the software is awesome and easy to use. very clear and professional. If you need a toll free number for a business this is an excellent choice.
Thank you so much for this positive review Brian! We are so happy to hear how awesome and easy the platform and service has been to use. Thank you for the recommendation!
The 800.com team responded to my request & provided all of the answers on moving forward with their product. Thanks
Thank you for sharing your positive experience Thomas! We happy to hear that our customer service team was able to help :)
I really haven’t had any problems with you and I haven’t had the service long enough to have an opinion. Thank you.
Thank you Moncella!
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