At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for companies to reach their customers anywhere in the world.Our mission is to empower human connection through telecommunication. We provide an easy-to-use platform for anyone to find and register a memorable toll-free vanity phone number. Plus, with our platform, you can manage all of your numbers in one place, track calls, measure success, and forward calls to any phone you choose.But that's not all—we also offer SMS marketing and API integration for businesses of all sizes, making it easy to attract new customers and grow your business. So if you're looking for a way to improve your communication and connection with your customers, look no further than 800.com.
Written by the business, not verified by us.800.com (800.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate how fast and straightforward the setup process is, allowing everyone to easily manage their business numbers and extensions without any hassle. People frequently praise the responsive support team for being knowledgeable and helpful, guiding new users smoothly through the entire onboarding process. Some reviewers were not happy with the customer support when trying to resolve technical problems or fix voicemail settings. Consumers also mentioned ongoing difficulties with text messaging features, noting that setup was time-consuming and required a lot of patience to get proper assistance.
Auto-generated from all reviews of this business. For reference only.Experience with 800.com was not worth the $$ or their customer service. There are other more budget friendly options out there
Hi Zubin! We would love to take hear more about your experience and what you are looking for and how we can help. Our starter plan is $19/mo and includes full call forwarding and sms services as well as analytics.
Love this company for my business phone number ,organized and lots of great tool run your business professionally. Give them A try . Prices are great for what you get. Value .
Thank you so much Eric!
Ease of creating account and customer support and tools makes 800.com our top choice for business telecom services!
Thank you so much for this wonderful review! We are happy to hear how easy it was to create an account and use our customer support tools :)
Over all good. Randomly you will get bill after few months for different reasons. 3 months after joining I was billed randomly. Later I was told it is for call transcription. Now that I informed them in Dec, that I will not be renewing my membership, I was hit with a 52.92 charge for Enhanced caller ID. Customer service said they could not do anything about it.
Hi Zubin, thank you for sharing your experience. We understand how unexpected charges can feel frustrating, and we’d like to provide some clarification. Features such as call transcription and Enhanced Caller ID are optional add-ons that are manually enabled or disabled in your account dashboard. When activated, they are billed monthly based on usage. We always aim to make billing details visible within the account portal, and include them in the terms when activating an add-on, but we understand that it’s not ideal if something feels unexpected. It looks like you were able to speak to our support team and they were able to explain everything. We wish you success in your business!
App keeps crashing Can't access my account Not impressed Waste of money Choose another provider
Hi Jean-Francois, we are so sorry to hear this. It looks like you had a successful conversation with support and responded via email to us that everything was working great and thanked them for their help just a few days ago. Please let us know if there are any further issues by contacting us at [email protected]. We did check your account and everything looks like its working properly on our end.
Great customer service, awesome platform, and training was superb!
Thank you Juanita!
Hi Robert, we are so sorry to hear that you are having issues with your phone. After speaking with our support team it looks like they reached out to let you know there was an issue with your cell phone provider on 1/31 and preemptively went into your account to adjust some settings and see if they could solve the problem. Unfortunately, even when we called your direct cell phone line from an outside personal line it was still going straight to your voicemail. Our team has reached out several times via email and phone to help over the last week. Please email us at [email protected] so they can help troubleshoot this with your cell phone provider.
I asked for a refund minutes after I installed it. The program was not what I wanted. No refuned No contact or reply back
Hi David, it looks like you were refunded within a few days. Let us know if you have any further issues.
Amazing service, the representative help me above and beyond. Made sure I understood everything well.
Thank you Yraida! We are so happy to know you had such a great experience with our customer service.
Number selection and sign-up were straightforward. Customization tools are user-friendly.
We are so happy to hear this Mel! Thank you for the great review.
Dominick is amazing
Thank you Azdean! I will pass this along to Dominick :)
Thank you Chris!
Absolutely great customer service! Carl answered questions before I could even ask them.
This is so great to hear Melony! Thank you for sharing this positive review :)
I had some initial issues with the service. After reaching out they met with me virtually to assist until I was able to fully utilize their service. I would recommend.
Thank you for your positive review and feedback Christopher!
I’ve had an ongoing and unresolved issue with 800.com regarding basic communication features that are critical for business use. Text messaging has not been working, and despite multiple attempts, the issue remains unresolved. WhatsApp integration is either not compatible or unreliable, and outbound calling sometimes fails without warning, which makes the service unpredictable. I also requested to delay the service start date due to these unresolved technical problems. That request was rejected multiple times, even though the core features were not functioning properly. As of today, texting is still not working. For a service that markets itself as a business communication solution, these are fundamental capabilities. The lack of flexibility, repeated rejections of reasonable requests, and slow resolution have made this experience very frustrating. I hope the company improves: Reliability of texting and calling WhatsApp compatibility Customer support responsiveness Flexibility when core features are not operational At this point, the service has not met expectations.
Hi Faheem, we’re so sorry to hear this has been a frustrating experience. After reviewing your account, it looks like the texting issue is related to the federally required SMS verification process. Our team explained that the initial submission didn’t match your EIN, and the resubmission included a website that returned an error. These details were shared by our support team along with the next steps needed to get approved. We’d still love to help get everything sorted — just reach back out to us at [email protected] whenever you're ready. We’re here for you and happy to assist.
Im am happy to work with 1800.com wish i would have know this sooner how this works.
Thank you Kon!
The options are many and meets our grassroots business needs. We also appreciate that the system allows us to scale our business with the tools offered as our business grows.
Thank you so much for your wonderful review and feedback Michael and Selena! We love that we can support your business from grassroots to scale. Thank you for trusting us with your business communication needs :)
800.com gives great customer service they work with you to get the service that you want in need for your business
Thank you so much for your review Yolanda! We are so happy to hear about the great customer service you received.
Thank you Marian!
Nice company. I have no problem with 800.com. I just decided to go with another company. They were helpful.
Thank you Sharon!
102 reviews matching
Humblefax
Text Request
CloudTalk
My Choice Software
AdIQ
Gabb
Ninjacators LLC
Slash