WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!
Written by the business, not verified by us.
Is WPForms legit?
WPForms (wpforms.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-27.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the plugin for its highly intuitive user interface and exceptional, rapid customer support that makes building complex website forms entirely straightforward and reliable for everyone. Consumers note that the technical support team is extremely helpful, patient, and always provides clear, efficient solutions to various custom development problems.
Some reviewers were not happy with occasional form malfunctions, unexpected formatting errors, or technical issues caused by recent software updates. A few users also noted occasional difficulties when trying to submit online support tickets or encountering minor bugs within the system.
Auto-generated from all reviews of this business. For reference only.
My experience shows the value of having the Pro version of WPForms. I have used it for several years but, until recently for simple things like contact forms etc. I now wanted to build a specific shipping cost calculator which entails some complicated formulae. I progressed so far on my own, but then got stuck. So, I decided to contact Technical support for assistance. I was so fortunate to meet Ralden who patiently listened to what I was trying to do and then held my hand while we completed my form. Not only did he help me achieve this, but also I learnt a whole lot more about what can be done with WPForms. Nothing was too much trouble for Ralden and I would not hesitate to recommend him and WPForms to help you achieve your objectives.
Reply from WPForms2025-07-21
Hey Trevor,
We truly appreciate your thoughtful feedback! We're so glad Ralden could support you and help unlock even more of what WPForms can do.
Best Regards,
WPForms Team!!
Couldn't imagine running my business without WPForms
WPForms has made collecting information & payments super easy. I couldn't imagine running my business without this plugin. They also have stellar customer service. Highly recommend!
Reply from WPForms2025-07-18
Hey Britt!
Thanks so much for sharing how WPForms makes your business easier and for recommending us, It means a lot to know you can count on us.
Best Regards,
WPForms Team
First time contacting WPForms for support. We’ve been using their plugin for two years. Initially very skeptical about having to connect via an online support ticket vs direct call. But was very impressed with response and ability to diagnose our error. Kudos to Sweta Kuman!
Reply from WPForms2025-07-17
Hey Linda,
Thank you for sticking with us over the years and for giving our support ticket system a chance, we’re so glad Sweta was able to help out and make a great impression!
Best Regards,
WPForms Team
I have used WPForms for many years, and this week I reached out to their support for the first time. Support responded immediately and investigated my issue. They even securely copied my website to their server to investigate the problem. They documented their findings, which allowed me to contact my hosting support and explain what they discovered. Based on the recommendations from WPForms support, my hosting support was able to fix the issue easily.
I am very happy with their excellent support and the in-depth investigation they conducted to help resolve the problem.
Reply from WPForms2025-07-10
Hey Maarten, thanks for trusting us over the years and for your kind words about our support’s in-depth investigation, it means a lot to know you can count on us.
Best Regards,
WPForms Team
The WPForms support people responded to me very quickly with specific instructions for how to fix my problem. When I was still having trouble, they went in and made the correction themselves, again very quickly. I really appreciate that I can count on them to help when needed.
Reply from WPForms2025-07-03
Hey Kelly,
Thank you so much for sharing your experience! It means a lot to know you can count on us.
Best Regards,
WPForms Team!!
Great product and solution for WordPress based websites. Their online training and videos really helps and there is excellent online documentation to support your implementations. We purchased Elite and the Salesforce.com integration for our Forms
Reply from WPForms2025-07-03
Hey Kel,
Thank you so much for sharing your wonderful feedback! We're glad to hear that WPForms has been a great solution for your website, and you're making the most of the Elite plan and the Salesforce integration!
Best Regards,
WPForms Team!!
We absolutely love Wpforms!
Building our first form was super easy and we love the smart logic feature.
"Hidden Field" option is really helping us out as well!
Reply from WPForms2025-07-02
Hey Antz,
Thank you so much for sharing your kind words! We’re glad to hear that WPForms is making a difference for you!
Best Regards,
WPForms Team!!
One big reason to choose WPForms is 5-Star customer service. They respond rapidly, get you to the decision-maker and are considerate in their communications and decisions. Their apps are excellent for Wordpress sites. In an AI-driven, cold corporate world, WPForms customer service is what we need and deserve!
Reply from WPForms2025-07-01
Hey Barbara,
Thank you so much for sharing such a thoughtful review! It means a lot to hear that our team and our product make a real difference for your WordPress sites.
Best Regards,
WPForms Team!!
I needed to create a form on my website that would connect subscriber emails to a third-party service. I paid for WPForms white glove service, and I was so impressed by the support provided by Jose. Exceeded my expectations!
Reply from WPForms2025-06-26
Hey Michael,
Thanks so much for sharing your experience! We're really glad to hear that Jose and our White Glove service exceeded your expectations.
Best Regards,
WPForms Team!!
Have used WPForms for many years, and yesterday I had to try their support for the first time.
My issue was caused by another APP that had quietly updated, causing a conflict with WPForms. I searched and came up blank. WPForms support quickly located the source of the problem, resolved it, and informed us of all the above and their actions.
You can't fault well-trained Techs and a prompt response/resolution.
Reply from WPForms2025-06-19
Hey there,
Thank you so much for your kind words and for being a longtime WPForms user! We're really glad our support team could pinpoint the conflict and get things sorted quickly for you. It's always our goal to provide clear, effective help when it's needed most.
We truly appreciate you taking the time to share your experience!
Best Regards,
WPForms Team!!
Their customer support is really helpful to sort out any type of query related to form.
Reply from WPForms2025-06-17
Hey there,
Thanks so much for your kind words! We're really glad to hear our support team was able to help you out with your form-related query. Providing prompt and effective assistance is what we strive for!
Best Regards,
WPForms Team!!
Una herramienta esencial con un soporte excepcional
We are a hybrid ecommerce and digital services company in Latin America, and WPForms Elite has been a key part of our operations for several years. We use the forms for lead capture, online payments, CRM automation (via HubSpot), Google Sheets syncing, and WooCommerce-based campaigns.
Recently, we requested to receive the same promotional discount offered to new clients. The support team—especially Jose Camacho—handled our case with empathy and professionalism. They confirmed our renewal at a 50% discount, which we deeply appreciate in today’s economic climate.
The platform is reliable, fast, and keeps improving. Highly recommended for serious businesses looking to scale with automation!
Reply from WPForms2025-06-16
Hey there,
Thank you so much for the thoughtful review! We're incredibly grateful to be a trusted part of your business.
Your kind words and recommendation mean the world to us.
Best Regards,
WPForms Team!!
We use WPForms for almost three years now to register tournament participants. Form creation and maintaining is a breeze. It provides our participants an easy and simple registration process and gives us reliably a solid set of records to work with during the tournament.
What is equally important for us is the outstanding support we get from these guys. Requests and emails are answered swift and precise. So far we have never been left in the dark with our support questions.
This is indeed a plug-in worth every penny.
Reply from WPForms2025-06-13
Hey Reinhard,
Wow, thank you for such a thoughtful and detailed review! It's wonderful to hear how WPForms makes form creation effortless and reliable.
Knowing that we’ve never left you in the dark means the world to us.
Best Regards,
WPForms Team!!
I am by no means an IT person. I am a business owner who does 100% of business online through our website. When our embedded order and application forms stopped working, I was in trouble. No one was able to fix the problem. After some research, I decided to try WPForms. Advertised as simple to use and feature rich. It installed quickly and easily. After spending about 1/2 hour "playing" with it, I made my first order form. It was up and functioning in about 10 minutes. WOW! The next was a Membership application. Longer form and more types of entries. About 20 minutes and done! WPForms also followed up several times after installation to be sure we got it right. 100% pleased, so far.
Reply from WPForms2025-06-11
Hey Barry,
Wow, thank you for sharing your experience! We're so glad WPForms came to the rescue when you needed it most.
Your success truly means a lot to us!
Best Regards,
WPForms Team!!
Great plugin and support. I've been using WP Forms for over 7 years now and wouldn't look elsewhere!
Reply from WPForms2025-06-11
Hey Adam,
Thank you so much for your kind words and continued support over the past 7 years! We're truly grateful for your loyalty and are thrilled to know that WPForms continues to meet your needs so well. Your trust means the world to us!
Best Regards,
WPForms Team!!
They are the best for the market and certainly the team of web developers who build this up are the best very helpful. They helped me when I just had the free version. They are awesome.
Reply from WPForms2025-06-04
Hey there,
Thank you so much for the amazing feedback! We're really happy to hear that our team could support you.
Best Regards,
WPForms Team!!
WPForms is the easiest form creator I've ever used. You have tons of options including AI Form creation, which turns out perfect every time. In addition, when I ran into an issue the support team, specifically Raiden, fixed the problem, which I would have never found. Really satisfied!
Reply from WPForms2025-06-03
Hey Gretchen,
Thank you so much for the kind words! We're glad to hear that the AI Form creation is hitting the mark. A big shoutout to Ralden for helping resolve your issue, I'll be sure to pass along your appreciation.
Best Regards,
WPForms Team!!
The plugin is just great. It's easy to use and does what we need it to do.
Reply from WPForms2025-05-26
Hey Bill,
Thanks a ton for the kind words! We're so glad to hear that you find the plugin easy to use and that it's meeting your needs perfectly. Your feedback truly means a lot to us.
Best Regards,
WPForms Team!!
Some users started contacting us because they couldn't attach files to forms on our website. We opened a support case and within a few hours we received a response that it was due to settings in the WP-rocket plugin that prevented file uploads. The supporter at WP Forms corrected the settings in WP-rocket and now file uploads are working again.
Thank you for the quick and competent help.
Reply from WPForms2025-05-22
Hey there,
Thank you so much for your kind words! It’s great to know everything’s running smoothly again!
We’re always here to help if you need anything else.
Best Regards,
WPForms Team!!
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