Typeform (typeform.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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Courtney P · 1 review · Verified · Experienced 2026-08-07 ·
★★★★★
I feel this platform is a scam
I feel this platform is a scam. I spent hours creating a form, including using the AI feature, when I was ready to publish I had to upgrade twice and pay for two different levels. Once it was published, respondents couldn't submit the form. This was a huge waste of time, I was not able to speak to someone, I am seeking a refund with my credit card for fraudulent services. I had to start all over with a different platform. I have not problem paying if a service is clear and actually works. In this case, the terms were not clear and the form didn't work. Huge scam!
It's a great tool. Unfortunately, it's too expensive for occasional use—the advanced features are only available with subscription plans, which only make sense if you're dealing with thousands of responses... It's a pity that the subscription plans don't also consider less frequent use...
Reply from Typeform2026-08-10
Hi Martin, we appreciate you highlighting the value of our tool. We understand your concern regarding the cost for occasional use and the current structure of our subscription plans. We are currently evaluating our offerings to better serve all user types, and your feedback regarding less frequent use is incredibly valuable as we consider future adjustments.
We had quite a large decision tree to build. It exceeded the 4,000-character limit of the text input, but thanks to our Python knowledge, we were able to finish the project. The program is very flexible and can do almost anything you want a decision tree to do. It is a great solution for small projects under 4,000 characters; however, exceeding this limit requires advanced knowledge and a steep learning curve.
Reply from Typeform2026-08-06
Hi John, we really appreciate your detailed feedback and are glad to hear that our program's flexibility allowed you to complete your large decision tree project, even with the character limit. It's good to learn how your Python knowledge helped navigate that challenge. We understand that exceeding the 4,000-character limit currently requires advanced skills, and we are actively exploring ways to make this process more accessible for all users. Your comments highlight an important area for us to improve, ensuring our solution remains user-friendly for projects of all sizes. Thank you for recognizing its value for smaller projects and for providing such constructive input.
My company PE STEELWORK and road work cidb grade c1 pe looking for hulp my business for work Tenders
Reply from Typeform2026-07-28
Hi, thanks for taking the time to leave us a review. We hope you find the help you need for your business. If you're using Typeform, feel free to check out our Help Center for more information https://help.typeform.com/hc/en-us
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Camille St Martin · 1 review · Experienced 2026-07-23 ·
★★★★★
Can't even contact support
Can't even contact support. Paid $40 just because I wanted one feature, turns out I needed to have a very high plan - $150 just to be able to redirect people after they fill out the form. Such bullshit, and I can't even get my $40 back because I can't contact anyone.
Reply from Typeform2026-07-24
Hi Camille, I'm so sorry to hear you're having issues with contacting our support team. Have you tried submitting a ticket via this link: https://help.typeform.com/hc/en-us/requests/new? If that doesn't work please do contact us via the Typeform Community or email us at [email protected] so we can put you in touch with our billing team to discuss.
Misleading! It says it is free, you set up the entire project to only know that the free version allows you to collect ten (!) responses a month. I wonder what kind of business model is that when you trick people in a such low way.
Reply from Typeform2026-07-16
We're so sorry that you feel misled by the information on our Pricing page. We do list that 10 responses are available on the free plan, but we will be looking at how we can better display this information in the future. Thank you for sharing your feedback.
Typeform is SO good expensive. I’m switching to Tally.
Reply from Typeform2026-07-10
We understand your concerns about pricing. We appreciate your feedback and are in the process of reviewing Pricing and plan options. We hope we can win back your trust again in the future, thank you for taking the time to share.
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Axel · 10 reviews · Experienced 2026-07-03 ·
★★★★★
Typeform used to be one of my favorite…
Typeform used to be one of my favorite tools when it started, and I genuinely planned to upgrade one day. Unfortunately, my recent experience has completely changed my opinion.
After duplicating a form, I discovered months later that email notifications were not enabled. During that time, I unknowingly missed several customer inquiries and lost valuable business.
What disappoints me most is that Typeform doesn't warn you when a form has no notification system configured. A simple alert saying "You won't receive email notifications for new responses" would have prevented this entire situation.
Trying to fix it has been super frustrating. I only wanted a basic email notification when someone submits a form, but the process is unnecessarily complicated, support was vague, and many essential features now seem hidden behind very expensive plans.
I've lost clients, wasted hours troubleshooting, and unfortunately lost confidence in what used to be an excellent product.
Reply from Typeform2026-07-06
We are truly sorry to hear about your recent experience and the significant impact it has had on your business. We understand your frustration regarding the missed notifications after duplicating a form and the subsequent loss of customer inquiries and business. We recognize how crucial reliable notification systems are for our users, and we regret that our system did not provide a clear alert in your situation.
We also acknowledge your difficulties with the complexity of setting up basic email notifications and your feedback on the support you received. Please be assured that we are taking your comments seriously. We are actively reviewing our notification processes and user interface to ensure such oversights are prevented in the future, and we are also looking into how we can make our features more accessible. We appreciate you bringing these critical issues to our attention.
Typeform is nice, but it is not possible anymore to download responses to open questions or even read them online in the summary, which is extremely annoying
Reply from Typeform2026-06-29
Hi there! We're glad to hear you've had a good experience with Typeform. You should still be able to do both:
1. You can read the responses online if you click on Results, then Responses.
2. You can download all your responses in Excel (XLS) or CSV file formats while in the Responses section. Please check out this Help Center article for more specific instructions: https://help.typeform.com/hc/en-us/articles/360029253572-Export-your-responses
Hope this is helpful!
We're glad you have had a great experience with Typeform!
K
K.V. · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Basic features missing despite high monthly costs
I pay €41.65 per month and I am deeply disappointed. The following basic features are not included in my plan:
Email notifications: When someone submits my form, I receive no notification — unless I additionally register with Zapier or purchase another add-on. This is unacceptable for a paid tool.
Branding removal: Typeform's own branding and promotional messages — including calls to action encouraging my customers to create their own Typeform — appear on my forms. This is deeply unprofessional and embarrassing when presenting a premium experience to my customers. Removing it requires upgrading to a more expensive plan. I am already paying monthly — this is unacceptable.
File upload limited to one file: The file upload field only allows one file per submission by default. My business requires multiple photos per submission — this was not communicated clearly before purchase.
No refunds: When I tried to cancel, I was told that Typeform does not issue refunds under any circumstances. For a product that does not clearly communicate its feature limitations, this is not acceptable.
I am switching to an alternative. Not recommended.
Krisztina W., Germany
Reply from Typeform2026-06-25
Hi Krisztina,
Thank you for your honest feedback. We are very sorry to hear that our plan structures didn't align with your business needs and that you are leaving disappointed.
We completely understand your frustration regarding how features like email notifications, branding removal, and file uploads are packaged, as well as our refund policy. Your feedback is incredibly valuable as we continuously evaluate our pricing tiers to ensure they make sense for our users and to ensure that we are better at communicating plan limits upfront.
We wish you and your business all the best.
Best regards,
The Typeform Team
Thank you for your honest feedback. It is very valuable as we continuously evaluate our pricing tiers to ensure they align with our users' needs.
Best regards,
The Typeform Team
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Lo · 6 reviews · Experienced 2026-06-24 ·
★★★★★
Cancellation request not fulfilled
I requested a cancellation almost two months prior, and was told I would receive a confirmation e-mail which never happened.
After seeing that I got charged two more times with almost 300 EUR in total, I requested a refund and told them I had requested a cancellation. They tell me there has been no cancellation request and that in order to be given a refund I need to send the confirmation email of the cancellation, which I never received in the first place. Highly disappointing and a waste
Reply from Typeform2026-06-26
We are truly sorry to hear about the difficulties you've experienced with your cancellation request and subsequent charges. We understand how frustrating this situation must be, and your feedback is incredibly important as we look into these procedures to prevent similar issues from happening in the future.
Best regards,
The Typeform Team
The visuals and ease for the folks being surveyed are great. But the prices are way too high, especially the way you have to bump up your subscription tier to get multiple Partial Submit Points. That's a fatal flaw for me
Reply from Typeform2026-06-26
Thanks for your feedback! We're glad to hear that you find the visuals and user experience great.
Your points on pricing and subscription tiers have been noted and are incredibly valuable to us as we continuously evaluate our plans.
Best regards,
The Typeform Team
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Filip Helminen · 4 reviews · Experienced 2026-06-24 ·
★★★★★
they dont reply
They dont reply at all, have tried 10 times
Reply from Typeform2026-07-03
Hi Filip, were you trying to reach our support team? It's unusual for them not to reply so I wonder if there was an issue with messages coming through. If you still need help please feel free to contact us at [email protected] with any questions.
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Umkumbe Bush Lodge Umkumbe Bus · 1 review · Verified · Experienced 2026-06-19 ·
★★★★★
Great service
We were assisted very promptly thank you
Reply from Typeform2026-06-22
Thank you for your review! We're glad to hear you had a good experience with our Support team.
