Typeform (typeform.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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Paul Langley Alloys · 2 reviews · Experienced 2026-06-18 ·
★★★★★
Too basic
Too basic - can't change type size, or logo size - these sthings should be standard in editor. Won't be using again - very poor
Reply from Typeform2026-06-19
Hi Paul,
Thank you for sharing your feedback. We're sorry to hear you found the editor limiting, but we wanted to let you know that you actually can customize both of these settings!
By going to Design > Theme and adding/editing your theme, you can:
- Adjust Font Size: See more here: https://help.typeform.com/hc/en-us/articles/4404774861588-Use-themes-to-give-your-form-a-great-design
- Change Logo Size: Easily toggle your brand logo between small, medium, and large, as well as choose the positioning. See more here: https://help.typeform.com/hc/en-us/articles/4408191306388-Add-your-brand-logo-to-a-form
We'd love for you to give us another try with this in mind. If you ever need help finding a setting, our Support team is always happy to point you in the right direction!
It appears that you have been cutting over a new version of your software. It has caused me a lot trouble.
Reply from Typeform2026-06-18
Hi Marianne, we're sorry to hear you've run into trouble using Typeform.
While we haven't launched a completely new version, we do roll out consistent updates, and we’re truly sorry if a recent one caused a hiccup. If you can let us know exactly what's causing the issue, I will pass that feedback directly to our product team so we can look into it.
Thank you so much for the shoutout! Our support team works incredibly hard to keep things running smoothly for you, and they will be thrilled to hear your feedback. We appreciate you taking the time to share!
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Tayla · 6 reviews · Experienced 2026-06-10 ·
★★★★★
Disabled import from Google forms while…
Disabled import from Google forms while website says they still offer it. Not suitable for our needs and a stupid decision. The AI sucks. Copying in questions not useful or a good use of time. Made the platform less user friendly and interoperable - good luck w this dumb decision!
Reply from Typeform2026-06-11
Thank you for sharing your concerns regarding the Google Forms import and AI functionality. We are actively reviewing our features to improve user experience.
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Louise · 5 reviews · Verified · Experienced 2026-03-10 ·
★★★★★
Great product
Great product. Innovative and easy to use. Exactly what I needed for my project and beyond!
Reply from Typeform2026-06-10
We're so glad our product exceeded your expectations for your project! Thank you for your kind words.
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LS · 1 review · Experienced 2026-06-08 ·
★★★★★
Disappointing experience
Creating a form in Typeform was straightforward and user-friendly, which is why this experience was so disappointing.
The pricing structure and plan information were not clear during the purchase process, and I ended up paying for a higher-tier plan than I actually needed. Realizing the mistake almost immediately, I canceled within the same hour and reached out to customer support for assistance.
Unfortunately, I received no timely response, there was no customer service phone number available to call, and my refund request was denied despite the cancellation happening right away.
The product itself may be good, but the lack of pricing transparency and the inability to quickly resolve a simple billing issue left me feeling frustrated and unsupported as a customer.
Reply from Typeform2026-06-09
Thank you so much for sharing your experience. We're sorry to hear that our Pricing information was not made clear from the start. We are actively working on improving this experience for our users and hope to be able to provide a better service in the future.
Typeforma is a great platform but could use some basic improvements
Typeforma is a great platform. Relatively easy to use and powerful in what it can do however, a few points need attention at the basic level/membership tier:
1. Question numbers are lost in the download of responses unless the user knows to insert them in the text of the question. This means that multiple choice questions can become jumbled after download and it makes the user have to spend a lot of time going back to align questions to responses.
2. Being able to track where people drop out of a survey should be part of the base package. That way survey design can be addressed issues early on in the survey's life.
3. At least two "breaks" per survey should be available in the base package.
4. I reached out about a discount and got an immedita Response but the link provided expired before I could implement it and I have had trouble getting a follow up link to upgrade my account.
Reply from Typeform2026-06-03
Hi Natalie, thank you so much for your feedback, this is really helpful. We're passing this on to our Product team for review, I'm hoping you were able to reach back out to the Support team about getting the discount link renewed? Please do get back in touch if we can continue to support you with this.
Great product. Easy to use. Some limitations - but mitigated by great support and creative solutions
Reply from Typeform2026-06-02
Thanks so much for your positive feedback Jesper. It's great to hear you find Typeform easy to use. We are continuing to develop the product and minimise any limitations in the future.
Spent hours this morning working on a typeform.
Suddenly it reverts back to the version I had been replacing.
Hours of work - gone.
Honestly? In the age of AI-enabled coding, why settle for mediocrity like this?
My first instinct? Not to visit Trustpilot to write a review.
Look for a "feedback" or "help" button.
Instead I get re-directed into a bottomless pit of "here's an article or help video on this."
I don't need help.
I need a software that doesn't glitch out and destroy my work randomly.
So we'll be switching to another software.
We have the paid version... so I expect better.
Typeform, get a clue.
You need:
1. A feedback, not support, button. Let me just send your devs a message immediately. AI can route it and triage it.
2. To not have a glitchy software that randomly erases my hard work.
Good luck and ciao.
Reply from Typeform2026-05-27
Hi Leland, I'm so sorry this happened. Were you able to go through version history to find it? It would depend on when you last clicked publish, but wondering if you could save some work. We are sharing your feedback with the product team, really appreciate your thoughts on a feedback button as well as support options.
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Garry · 13 reviews · Experienced 2026-05-18 ·
★★★★★
This is so unbelievably difficult to…
This is so unbelievably difficult to use. The AI is rubbish. The help videos are rubbish. As other people mention, it is expensive for what it is. I cannot get it to do what i want it to do despite the ridiculous AI telling me it's possible and chat gpt telling me it's possible and now after 4 hours chat gpt is saying well mayeb it's not possible. What is the point in having a form if you can't take the answers and spit out the results at the other side. I don't think i'll renew and find something else to use going forward.
Reply from Typeform2026-05-22
HI Garry, so sorry to hear you've been having issues creating your forms and that AI and our Help videos haven't been able to resolve it. Have you tried reaching out to our Support team for some assistance? We'd love to understand exactly where we're going wrong, and how we could make the product and demo materials more intuitive, so please do get in touch if you'd be willing to chat.
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Frank · 5 reviews · Experienced 2026-05-01 ·
★★★★★
Their support is BS and useless.
Their support is BS and useless.
They wouldn’t even cancel/refund pro-rated usage even when contacted within few hours of being charged.
The charge just showed up on the company card because some previous employee had signed up.
Its a ripoff. Stay away from typeform.
Reply from Typeform2026-05-12
Hi Frank, we're so sorry to hear you've had this experience, it's certainly not what we'd expect from our team. We'd love to understand what went wrong, so if you'd be willing to re-open communication with us please feel free to email [email protected].
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Georgina Smith · 8 reviews · Experienced 2026-05-03 ·
★★★★★
Immediately put on a monthly…
Immediately put on a monthly subscription that I never signed up for.
Does not operate within EU law with such subscription mandates. Avoid at all costs.
Reply from Typeform2026-05-05
Hi Georgina, thanks so much for bringing this to our attention. This isn't the intended workflow, you should be able to sign up for a free account and choose if you'd like to upgrade. We will be investigating to make sure this doesn't happen again, thank you.
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Alexander M. · 1 review · Experienced 2026-04-22 ·
★★★★★
A very expensive overall bad experience
Despite the insane amount of money charged for a glorified form builder, what really brought our team over the edge was a) the countless times we had a "wait, this super basic workflow/feature isn't available at all?" moment, and even worse b) how some features are implemented so laughably bad, it's almost unbelievable.
One example I'd like to point out is the use of variables in a form: There's no way to transform variables, assign one variable to another, or have default values for a variable. How would you ever come up with such a limited and weird combination of features when it comes to having variables and dynamic content in a form?
Would give 0 stars if I could.
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Graham S · 6 reviews · Experienced 2026-04-15 ·
★★★★★
The paid version is fantastic, free version pointless and stingy
The paid version is fantastic. We had it at work and I used it all the time. So when I moved on from my job, I thought I'd set up a free account so I can send some date options to friends for a reunion and they could vote on what we would do. One multiple choice question with 4 options. Simple I thought.
Then I discovered Typeform is stingy. It was advertised as free with limited features. It was only after I sent the voting link off to 35 people and 5 responded, that I received an email saying I only get 10 responses a month for free and if I wanted more it would be £21 per month. Ridiculous. No point in even setting up a survey at all and no real ability to 'test' the tool out properly. I will be finding a free or very cheap alternative. Its not designed for your occasional user and this experience has put me off investing in it for my new teaching role.
Reply from Typeform2026-04-16
Hi Graham, thanks so much for taking the time to leave your review. I'm sorry to hear you feel the free plan option for Typeform was not worth your while. We do list on our pricing page the available features, including the 10 response limit. We have it set up like this so users can test out creating forms and workflows, but understand that for some people you also need to collect more responses to really understand whether it's the right tool for you. I will pass your feedback on to our Pricing team for consideration. Thanks again.
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Dean Swanepoel · 1 review · Experienced 2026-04-14 ·
★★★★★
INsane hidden costs and basic functionality removed
Our experience with Typeform has been extremely disappointing.
We signed up for a Plus plan and paid annually upfront, expecting standard functionality. However, we discovered that a basic feature, receiving email notifications when a form is submitted, is NOT included.
Instead, we were told to:
Purchase an additional paid add-on
Or use a workaround via Zapier
This makes no sense. Email notifications are a core feature of any form builder, not something that should be paywalled.
To make matters worse:
Documentation suggests the feature exists
The UI elements referenced are missing
Support gave conflicting guidance and no real solution
This feels like misleading advertising and forced upselling of essential functionality.
Bottom line: You may pay for a premium plan and still not get basic features. Not recommended.
Reply from Typeform2026-04-15
Hi Dean, thank you for sharing this feedback. I'm sorry that our pricing structure and communication haven't met your expectations, it's never our goal to make you feel like you're hitting a wall with essential features after you've committed to a plan. We are in the process of making some changes to notification and automation features which could be why some documentation and information appeared to be inconsistent or unavailable. I am passing your comments directly to our Product and Support teams. Your point about email notifications being a core expectation is very fair and I appreciate you sharing how this effects your workflow. Thank you again, I hope we can make these improvements and work towards a better system in the future.
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Izzie · 10 reviews · Experienced 2026-04-14 ·
★★★★★
Typeform had gone downhill
I've been using typeform for 3-4 years now, and it used to be great and small business friendly.
This month, my forms failed because I needed to upgrade to a 'Teams' plan just in order to have a link at the end of my form.
This Teams plan is £75 pcm inc VAT - double what I was paying previously, just so that I can have a link at the end of my form.
Customer service was unhelpful and unsupportive.
I used to love Typeform, but their ever-increasing prices and limits on simple features is losing them customers - and the worst part is that they don't even seem to care.
Reply from Typeform2026-04-14
Hi Izzie, thank you for taking the time to leave your review. I'm sorry to hear that you felt our support team was unhelpful. I will be sharing this feedback, along with your concerns about price increases, with the team. Please know that we do care, and are working hard to continue to develop Typeform.
its lovely...it helps me filter real clients from not serious ones
Reply from Typeform2026-04-13
Thanks so much for the positive feedback! We're glad Typeform is helping you filter real clients.
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Stanislav Alekseev · 2 reviews · Experienced 2026-03-03 ·
★★★★★
a bit expensive but mostly good and…
a bit expensive but mostly good and have all options - translating, integrations etc
Reply from Typeform2026-03-30
Hi Stanislav, thanks for your feedback. It's great to hear that you are enjoying the options of translations and integrations. We appreciate your feedback on pricing and will be sharing this with the team for review.
