Typeform

Company does not seem to exist

Company does not seem to exist, at least not when it comes to termination or support. Not legal. No address, no imprint, no e-mail, the support e-mail addresses that are stored in the confirmation and with Paypal do not exist. No confirmation of the termination and payment requests continue to be sent. No invoice was issued for the payment, which was debited again via Paypal, although there is no longer an account due to termination. Website very opaque and no product and price descriptions.

Bad billing practices.

I thought I had cancelled a month ago. But I guess it didn't "take". I see I'm not alone There was no notification of renewal. I attempted to cancel within minutes of receiving email saying I'd been charged They do NOT give refunds.

Fraudsters

Fraudsters. I now tried to cancel several months - but they keep talking my money!

Avoid Typeform at All Costs

Typeform is, without a doubt, one of the worst companies I’ve ever dealt with. Their platform is clunky, overpriced, and offers nothing you can’t find better (and cheaper) elsewhere. What’s worse is their absolutely abysmal customer service. I’ve been going back and forth with them for weeks trying to get a refund for a plan I never agreed to renew, and they’ve done nothing but give me the runaround. They refuse to take accountability, ignore simple requests, and make it as difficult as possible to resolve any issue. It’s like they’ve mastered the art of frustrating customers into giving up. A company this unprofessional doesn’t deserve your time, money, or patience. Do yourself a favor—stay far away from Typeform. There are far better alternatives out there that won’t charge you unfairly and then treat you like garbage when you ask for help.

Not sure about value.

The tool is good but we'll see what kind of ROI we can prove.

Straight up bad

100 responses for 30 euro

100 responses for 30 euro, that's just ripping off. Was under impression that you pay for advanced features not basic ones. Do not use it.

You won't be able to copy from one typeform to another...

The basic, price of entry, and functionality that this Typeform lacks is shocking. Imagine you create one long Typeform and you want to copy a long part of that Typeform into another one... You'd imagine it's a simple drag and drop of the pages you want to copy right? No. It just can't be done - but a support agent will tell you that they'll mention it to the product team...yeah. For some reason they suggest duplicating the Typeforms but that doesn't resolve the problem... The reasons to not renew just keep adding up.

Registration denied - not an isolated case

I wanted to register with typeform. When I entered the data to create a free account, my registration was rejected. I read in the community that this is not an isolated case. What a pity.

Service not working properly

We subscribed for a plan for $55 per month (!) to get 1,000 responses. The admin panel always showed that there are new responses, on other surveys it showed there were no new responses although there were. The customer service knew about it and reported that it has been fixed, anyway it still wasn't fixed. Then it was claimed that it was due to the browser cache - but even though we cleared it and tried it with another browser, still the same problem. This way we were unable to check whether new responses have arrived or not. Useless service for a lot of money. The craziest thing: When we wanted to cancel our subscription, we were forced to go through a cancellation survey first. Without this, a cancellation was not possible!

typeform = 💩

10 responses. It only allows you to store 10 responses This app is useless I don’t even understand why this is a company in the first place If you guys cannot store more than 10 records goddamn database. close the shop 10 records? 10 goddamn records? Why did you exist? Do you even want Data? Do you even want to solve a problem for people? Do you even care about your customers? This app is a piece of mierda 10 mierdosos records f you type form Vete a la merda typeform Luck you and the horse you rode on in

BIG RISK!! User's answers are not saved in the cloud....

We used to use online completable PDFs and then moved to TF thinking it was a slicker UX. But no, you're definitely taking a big risk with your client data by using them. When we onboard a new client we create a bespoke questionnaire and ask them to answer some 200 questions. Sometimes the PA answers some of them and sometimes, elsewhere on another computer perhaps in a different browser, their boss adds to those answers and answers other questions. It ends up being a collaborative effort. You'd think that everytime they click RETURN or NEXT to move to a different page the data would be sent to the cloud...But no. Unless the user makes it all the way to the end and clicks ACCEPT AND ALSO SUBMIT their input will never get to you. Days will pass and you'll think they're just taking their time to answer but no... The outcome is angry clients who think they've just wasted a tonne of time inputting personal information that got lost somewhere. Then you have to go back to them to tell them: "Using the same link, if you can go back to the device you used, and use the browser you used you should see your input there (as it's stored on your browser and bizarrely not in the cloud). Then just scroll through to the end, click ACCEPT and then SUBMIT and we'll receive your answers." What a waste of time... And of course the other big waste of time is that they don't have phone support so via chat with some awfully pleasant person you have to waste 30 precious minutes to struggle to get to an answer. Based on their Trustpilot score and my experience I'd consider alternatives...

If you want great service, this is not the product you want

Customer "Service" is almost non-existing and you have to be very frank and persistens in order to speak to someone who are willing to help you. When you get to that person, you are faced with same experience as before. Sweet but unable and not willing to help and even dening the experience you had.

Can't believe you have to have an OK…

Can't believe you have to have an OK button when people select a yes or no answer and that the Ok is at the bottom of the screen unseen on an iPhone - SUCH such bad bad UX

Beautiful Design but the Logic never…

Beautiful Design but the Logic never works..

Terrible fraudulent experience

Someone stole my credit card info and created an account at this site. I have been charged $800 over the last 8 months not knowing what the charge was or how to cancel it. Typeform made it impossible to contact them without creating an account and then they were sooooo slow to respond and ultimately said there was nothing they could do because I had reported the charges to my credit card as fraudulent and that the case was considered closed. I don’t even know how to process how terrible that is in terms of customer service. Honestly feels possible that typeform is the fraudulent business and not someone using my information.

I had a terrible experience

I had a terrible experience! I unknowingly had a far too expensive subscription and have almost spent 150 euros on this despite only using the site once and logging out afterwards. I definitely do not recommend the site, stay away!!!

Joj1

I am very dissatisfied with the application, the design is excellent and beautiful, but for my needs this site is not it. This is just my opinion thanks.

I feel very angry and completely…

I feel very angry and completely conned. I created a survey, sent it to all of my followers, and was then forced to upgrade and pay because the survey hit a 10 response limit. There was no warning of this when I created the survey. This is an extortionate way to run your business. Very Very Very disappointed in you!

New UI terrible

New UI terrible. Took me 10 minutes to find how to add someone to get notified via email. Clearly never heard of "if it aint broke don't fix it". Jee