Typeform (typeform.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-12.
Typeform is great, however I want to use the forms more widely on my webpage and the lack of transparent backgrounds are really letting me down
Thank you so much for taking the time to leave a review, and for the feedback about transparent backgrounds. We're continuing to make improvements to design elements, so will pass this on to the Product team as a feature request.
Great product overall, but as a single-member business (landscaping) the functionality isn’t ideal for my needs, the learning curve is a little steep, and the pricing doesn’t make a lot of sense. Specifically I use it as a lead qualification tool since I can’t sit around on the phone all day. I also don’t like paying a guy to make changes to my website so I use the form as an easier way to update key pieces of information when I am in peak season. I love the clean modern look and I also love that it gives me a way more polished look than any of my competitors.
Hi David, thanks so much for your review. It's great to hear that you like the clean, professional look of the forms you create with Typeform. We really appreciate your feedback about the learning curve and pricing. We're continuing to make changes and develop the product, so will be passing this on to the team for consideration.
Typeform is the best solution for surveys, surbscriptions and feedback I have used it on many different occasions, it is very easy to use, share results and customize
Thanks so much for your positive feedback, it's great to hear that you find Typeform easy to use for surveys and feedback. We appreciate your comments!
I really didn't like that as I was gaining traction through my form and I didn't notice until I looked at a couple emails that it was maxed out and closed out so people couldn’t continue with submissions. So I had to abruptly go and get a subscription so people could continue to fill out the form. It wasn't big enough that the free model had a cap. And the free cap is TEN HEADS??? The FORTY DOLLARS for ONE HUNDRED??? Lol SMH
Hi, thank you for sharing your feedback. We appreciate your frustration with the submission cap and will be taking this into consideration as we continue to make improvements to the platform.
the firm is have a good typeform, free charges
Thanks so much for your positive feedback!
Canceled a test run for my company - they billed me 11 days later anyway. Tried chatting for resolution, got nowhere. Went to delete my account and they make you complete two (of the same) forms then make you set up multi-factor authentication - BEFORE-letting you cancel. This company is a money and data trap! Trap you into "trying for free" then charge you $40 per/month and make it hard to cancel. Stay away from this platform!
Hi Cass, I'm so sorry to hear you had this experience. It's not our intention to trap anyone into a subscription. I hope you were able to reach out to our support team to get this resolved in the end. We will be sharing your feedback with the team for investigation.
After purchasing a voice message collection service, I was surprised to discover that they cannot be automatically transcribed because they are not in English. Since it is an AI-based transcription, I expected it to support multiple languages.
Hi Matteo, thank you for the feedback, we appreciate your frustration at transcriptions currently only being available in English. It's something we're actively working on so hopefully we can improve this service in the future.
Easy to use and reliable
Thanks so much for the positive review Guillaume, we're glad to hear you find Typeform reliable and easy to use.
Thanks so much for the feedback, we're glad to hear it works well and can understand that the pricing could be an issue. We're continuing to evaluate this.
Great company; nice interface, only the dashboard can be 'more clear'. I feel like I have to figure out a lot of the stuff (where to find stuff, e.g.) a lot of the times
Hi Mickey, thanks so much for the review, it's great to hear you like the Typeform interface. Good feedback about the dashboard, we will pass that onto the Product team for consideration as we continue to make improvements.
Nice Tool and very integrative
We're happy to hear that you are happy with the tool and it's integration options. Thank you for taking the time to share.
Overpriced for the functionality available. Very slow to respond to community feedback with some 'must have' functionality still not being delivered after many years even though their staff say they are 'currently being developed'. Better options available for much less per month.
Thank you for your feedback. We are sorry to hear that our functionality and responsiveness haven't met your expectations, especially regarding the value for the price. We're taking your comments about feature development seriously and will be raising this with the team.
Very easy to use, and great features for free use. For more advanced features fees are included but in a reasonable price
Hi Romina, thanks for taking the time to leave a review. We're pleased to hear that you found Typeform easy to use and reasonably priced.
Product is great. Help center covers a lot of topics, support is also available and responsive.
We're delighted to hear that you find the product great and our support helpful! We appreciate you taking the time to leave us such positive feedback.
This is really shit, the cheapest plan cost me 25USD and I can't do anything with it. I don't want to pay more than that to upgrade from ''nothing is available''. And one month later, I kept ''payment is pending'', the cancel button isn't lit, I can't cancel plan. I want to contact an international lawyer how they keep payment without customer's willingness.
Hi KM, I'm so sorry to hear you're having an issue with payment. Have you already been in touch with our billing support team? If you haven't I would recommend reaching out to them so we can get this fixed. We wouldn't hold a payment if you have already cancelled your plan. I hope we can resolve this for you asap, thank you for sharing.
Terrible treatment of prospective customers. The salesperson couldn't even get back to me. You go to the effort of saying what region you're in, only for them to give you a handfull of call times that don't even remotely work for your timezone, you highlight the urgency of the timeline for a deal for your business, only for the salesperson to decide replying to emails is optional... We now have no choice but to go to a competitor all because our sales rep was utterly hopeless.
Hi Chris, I'm so sorry to hear you had this experience. The team are based in various locations, so I'm sure we could find a good timezone fit. If you would be willing to give us a second chance, please email us at [email protected] and we'll get you set up with the right team member to help.
Hi Timothy, thanks for sharing your feedback. We're sorry to hear you find Typeform expensive. We're continuing to make improvements to the product and experience overall, so will be passing this feedback onto our Pricing team for review.
Technically, Typeform is the best in the game. The UI/UX is brilliant, and as a SaaS founder, I truly appreciate the quality of the product. My main issue was the recent price jump from €55 to €70/month, which felt excessive for a usage of 30 forms. I reached out to express my disappointment, and I’m glad to say the team listened. They applied a 50% discount for the next 3 months to bridge the gap. While I still think the new standard pricing is quite high for small structures/low-volume users, I really appreciate the gesture of goodwill. It shows they actually care about customer retention and aren't just running on autopilot. I’ll be staying for now. If you're looking for the most polished form builder on the market, this is it—just be prepared to discuss your plan with them if the pricing doesn't match your volume.
Hi Maxence, thank you so much for taking the time to share your experience. We're pleased to hear our support team was able to help with a discount, but appreciate that the price increase is not ideal. We'll be sharing your feedback with the team for consideration as we continue to make improvements to Typeform.
Typeform is good for response collection and has a nice design. But it's just a nightmare for analyzing survey data. They broke all the summaries and reports — different tabs show different numbers of responses. It became almost impossible to get a simple sorting of the results. I had a clear bug — three tabs in Typeform showed three different numbers of responses. I reached customer support, and it was terrible. The first representative just told me "it's by design". Then some senior representative joined this discussion and admitted it's a problem they'll fix (due to some AWS outage). After that, a third person told me, "It's in the backlog of a tech team". So I spent a week trying to fix a clear data bug (it wasn't fixed). So I had to go to Claude to build a report for me. What's the point of paying a premium subscription price if I have to do half of the work manually?!
Hi Yury, thank you for your review. We're sorry to hear you experienced a bug with Typeform reports and analysis, and that there wasn't a clear resolution. We will be passing this feedback onto the Product team for review. Reporting and Insights are key features that we're actively improving, so we hope we can make this a more positive experience in the future.
While the forms are good, although lack the ability to change much on them, the cost is unbelievably high for what you get. I've been paying £30 a month and I've got to integrate Mata pixel and it's not even in the paid plan I'm on. They want even more money for this. Jotform and others offer this service in their free tier. I'm now going to cancel my subscription so they will lose money for such a simple fix. Looking at the reviews on here it seems to be a common problem. Definitely something they should think about fixing
Hi James, thank you so much for taking the time to leave a review and share your feedback, we appreciate your concerns about the pricing structure and paying for additional features, and are passing on your feedback to the team for further consideration.
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