Nightmare experience, terrible Exchange Department!
I recently had an experience with Hop2 that has left me feeling extremely disappointed and frustrated. Despite paying almost $2,000 USD for a flight and an additional $150 USD to have it credited as future flight credit, my flight change request has not been addressed despite calling their customer service line repeatedly for the past three weeks and having tried to make the change for the past 15 months. The lack of attention and assistance I received in resolving this issue was deeply disappointing. The agent named Braxton was assigned to me but was incredibly hard to contact, rude, and even hung up on me during one of our conversations, I expect a certain level of professionalism and customer service based on the reviews they have on this platform. Unfortunately, the experience I had fell far short of these expectations. It was frustrating and time-consuming, and I felt undervalued and dissatisfied with their service. Overall, my experience with Hop2 was disappointing, and I cannot recommend their services to others. I hope that they take the necessary steps to improve their customer service and address the issues that led to my negative experience.