The service was extremely poor
The service was extremely poor. I fell ill while in Xi'an and was forced to return three days early. All the hotels helped me cancel and obtain a refund, except for this company. Not only were they irresponsible, but they also toyed with their customers. When I inquired about the refund, their customer service kept delaying and eventually told me to contact the airline myself. Fine, the airline agreed to cancel the return ticket, but this company refused to issue a refund. First, they mentioned a refund processing fee of 550, then added 830, asking if I would accept it. I said I would give it a try, and they promised a response within 3 hours. However, they further delayed for 3 hours, then 2 hours, and finally said they wouldn't refund a single yuan. Instead of wasting my time, you should have just said you wouldn't refund from the beginning. You dragged me along the entire day, making me contact you seven times, just to receive this response. You charged me over 1300 as a processing fee? Why not simply list what won't be refunded? Since the airline issued a refund, you've earned over 1200 from me. This company is truly a garbage company, to put it bluntly.