Viewqwest did not issue a proper clearance for equipment pull outs.
I was told that i had to pay for a Price increase due to the higher cost of power. fine. I had the option to terminate my datacenter contract, so I did. I migrated out of their DC. Now comes the hard part. According to their OWN rules, i could not terminate on short notice. Now get this. I had to give them 3 months. So i did not contest that anymore and paid for the 3 months which ends on June 30, 2023. Here is where it gets worse, so with several back and forth to coordinate the Access pass and loading bay #, i get the email that contained both the Access Pass and Loading bay #1 for June 11, 2023. I go there with my sons to pack up my heavy servers into large boxes. As we were at the loading bay, we were told by STT Global staff that we could not remove OUR own equipment without Clearance. What?? why should i need clearance to remove my equipment when i have settled my bills with ViewQwest. To make it short, STT Global required us to return our heavy servers back to the rack. And we had to suffer paying the lorry for doing nothing. Oh and it gets worse. Now I ask my Account officer for a date as to when I can get the clearance.. The answer: "they are working on it.." Phone calls to her and her manager are unanswered. A complaint filed with their customer service contact returns with "Case is solved". I have all the email trails with me. And I am of course venting my frustration here. I am also hoping no one else suffer the same fate I had.