I prepaid Backyard discovery for the…
I prepaid Backyard discovery for the assembly of a gazebo, they then subcontract out to GoCongifure to do the assembly. I was supposed to be contacted by GoConfigure after delivery of the gazebo - never happened. I have been calling GoConfigure for 10 straight days to get scheduled. The corporate office has twice tried to reach a technician with no answer, they have also escalated my complaint twice and I still have not been contacted. This company is a complete rip off and I wish I would have known that Backyard Discovery contracted them as the "installation contractor" and that I had read even a portion of the complaints. When you call the main number the recording states...thank you for contacting GoConfigure, the leader in .......they are a leader in nothing expect excuses and ignoring phone calls. The corporate office makes excuses like "well the techs are independent contractors" and "we escalated the ticket" etc. If you have contractors that you are dishing out jobs to, this makes them your employee's and you are responsible for the. Stop blaming your employees and start taking some responsibility for your company. If you call a "tech" and they don't answer, stop sending them jobs and above all, stop pointing a finger at them, this is GoConfigures responsibility as that was who was hired, not the contractor or the tech.