Stuck in customer service limbo
Realised the two lights I bought wouldn’t fit my setup and initiated a return and sent back lights unopened in original packaging. Straightforward right? Service was good and responsive - until the return arrived at their Australian warehouse. Now I’ve heard nothing for nearly three weeks despite chasing them up. I’ve had to open a PayPal dispute in the hopes of getting something moving. Edited to add - Mars Hydro have now emailed me saying they'll give me a refund but have asked me to close my Paypal dispute in order to do so because they say the funds are currently "on hold". This is a really shady tactic, won't be closing the dispute.