A very bad customer service.
A very bad customer service. They don't try to help you at all. Just take money from you. When I booked tickets through their website, I wasn't asked to put my passport info which I felt strange because most of the website require to put the passport info. On the date of my trip, I went to check-in counter and I was told that I can't fly because my passport is expiring in next month. I didn't know that in Europe, we need to have at least 3 months valid passport to enter even I'm returning home before expiring my passport. If I used any other companies, this issue would had been discovered sooner and made an adjustment for my flight. I called the airline directly and canceled all my flights before their departure, and they told me that they will refund me 100%. I told HOP2 what happened, and they just say"Fare is non-refundable in case of no show." HOP2 told me to call the airline directly which I did again regards to my status. The airline then told me to let HOP2 know that HOP2 must call the airline directly. What a waist of time and money. What's the reason for using third party. I told HOP2 to call airline again and kept telling them I DID show up 3 hours before departure and I did speak to the airline directly and was told that they will refund me everything. They don't try to understand you or try to fight for you with the airline. Also their response is so slow. Don't ever use their service. You will regret it 100%.