Unstoppable marketing mails
Not complaining about products or support. I complain about the fact that after becoming a customer they treat your mailbox like a toilet with an unstoppable stream of advertising. So, anybody considering to become a customer should be prepared for this. With "unstoppable" I mean: all their mails have, at the bottom, a URL with title "Click here to no longer receive these emails.". So - even if you did not ask to receive marketing mails in the first place - you click on it in the hope of no longer receiving their mails and be done with it. Well, it does not work. I did it one, two, three, four times, I can not remember how many. No way, mails keep coming. A business ethics involve marketing as well, even if marketing is outsourced to an external company. Doing marketing wrong is an excellent way to irritate people and deteriorate your reputation, no matter how attention is put on products and service. Pity.