Good Product. Hit or Miss Customer Service (Thanks AI)
Generally (and historically) had great experiences with Litter Robot (since the original). Most recent interaction with Garrett K. seemed like a generic AI response (or certainly copy & paste) with minimal effort as over half of the response...was not relevant to my issue at all. My issue is that my warranty shown in the app has been incorrect (I have multiple LR4s). The generic response was to prove proof of ownership, take several photos of the item, receipts, etc. All of this is documented in the app when I downloaded and installed with my new LR4. As someone working in data, I know every single metric can be tracked and assessed. But instead of actually helping a resolution, we're going to do this song and dance because he was too lazy to actually address the issue and just threw a blanket message instead. Feels a bit silly and a time-waster. I can only imagine if someone actually need to use their warranty that LR/Whisker customer support may try to dangle and prolong the fix so that the time can elapse now and then refuse coverage. It's a bit disappointing to see how different it is now compared to how they were back when they were up-and-comers.