Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
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Is Whisker legit?
Whisker (litter-robot.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 34% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how remarkably easy the automatic litter box is to set up, noting that it saves plenty of time and significantly reduces household odors. Many people also highlight the wonderfully helpful support staff who quickly resolve technical issues and send necessary replacement parts without hassle.
However, some customers also noted frustrating mechanical failures, such as sensors getting stuck mid-cycle or devices repeatedly displaying false error warnings. A few reviewers felt deeply disappointed by poor product durability and unhelpful troubleshooting experiences when trying to fix malfunctioning units.
Auto-generated from all reviews of this business. For reference only.
I got the Litter-Robot EVO (current cheapest option) and it is NOT worth the money. Maybe $100-$200 NOT $600+. I've switched weekly litterbox cleanings for daily babysitting. It constantly errors and gets stuck somewhere in the cleaning cycle, so your cat can use it once a day unless you reset it manually. At one point it dumped all the clean litter in the waste bin! The unit is made from flimsy plastic (at least the outside is). The "bonnet" (top of the unit) never feels secure. It's more work to keep this thing working than it is to clean a normal litter box. They have to know all this, otherwise their 90-day return policy would include them shipping it back... It DOESN'T (you'll pay minimum of $100). Make sure you clean it because if they deem it unclean they'll charge you an additional $75. Nothing about this company says they stand by their product. Good marketing bad everything else. Fix your software and sensors or bring your prices down because this is a joke.
Didn’t think our cat would ever try it out. She’s a scaredy cat. But after letting her other box go and get stinky she tries it out. Now she won’t leave it alone! It’s like a new toy. Litter Robot is the best!!
If I could leave NO stars, believe me I would!! I have spent almost 4K on two 5Pro Litter Robots and two 5Pro Hoppers, and lots of charcoal filters, deodorant bags, mats, ramps, cleaning supplies, litter bags, and their AWFUL litter. I can change the litter bags and clean the stupid robots but they STILL says they are full and will not cycle on their own. BOTH are constantly saying “Laser Default”, the cameras will randomly stop working AND their “WONDERFUL” hoppers have NEVER worked on EITHER of my robots!! This is without a doubt THE WORST INVESTMENT I HAVE EVER MADE!!!!!! I spend ten times more time on these AI (Artificial IDIOT) robots than I EVER did using a plain old litter box! And YES, I have contacted the company and had to have one of them replaced (which they said I had to have it completely clean or they would charge me yet another fee). And NO, it does the SAME EXACT THINGS as before! SAVE YOUR MONEY FOLKS, DONT BUY THEM!!!!!!!! Wish I could afford to just take a sledgehammer to them! My original purchase for them was in mid January 2026 and the hoppers in June 2026.
It has been a month and I still haven’t received my order. Chasing them every few days otherwise they don’t even bother updating me about the situation. Just a really frustrating experience. I have given customer support a deadline to ship the replacement litter as the first one seems to have been returned back to them as the delivery address was incorrect but they haven’t followed through with the shipment despite a promise to do so. I’m not sure how come the first order got shipped back to them in the first place, never happens with my other orders. It’s an expensive product so one would expect care about customers actually receiving their purchases.
Shitty customer service and given wrong info:
I bought a litter-robot and found they had a program to help use LMN if you met the qualifications. I emailed and asked about it since I just purchased one and it wasn't shipped yet. I was told I could write to sika support to assist. After going back and forth with them was given another team to reach out to from whisker, Flex support. That team also said they couldn't help because it wasn't purchased the way they expect. Then whisker told me I would have to return the unit so I could buy it again through the process. I bought a bundled unit which comes with 3 pieces, and will need to spend my own time and money to ship all packages back because I was told the wrong info. Seems like they should be able to just let me use the LMN process on their site and instead of shipping another to just cancel the previous order that was shipped and just changed a few things on the paperwork side. So now I'll have to pay at the very least $100 dollars in shipping, plus the chance of getting charged another $75 if I don't clean it to their satisfaction. At this point I feel like to return it I'm out at least $200 because I don't trust their service.
App and use:
It stops when a cat is present if in motion which is awesome, but constantly misidentifying cats and having to keep trying to train the model. A lot of times when it says a cat has visited I get limitee if any video captured. Seems like a miss if part of their advertising is to help identify if cats may have health issues. How can I trust it identified the right cat? Also, my cats like to pee on the bottom of the box so it doesn't always release when it rotates the first time, but there's no setting to compensate for that so any weight and info gathered is likely flawed. The extra app features are paywall locked and have to pay a monthly subscription price.
Whisker is a reliable product. At 69, I needed something more convenient in a litter box. It took me some time to let go of the old litter box. My two cats are young and curious, but once I did let go, they easily got used to it. It has made my life so much easier. It has elimated the smell. At first the app bothered me until I turned off the notifications. It is great to have all of the information it provides. The litter liners are great. I bought the Litter Robot 4 and so glad I did.
Reply from Whisker2026-08-23
Hi Margot!
Thank you for taking the time to write this review! We're happy to hear that the Litter-Robot has proven to be such a worthwhile investment. We want you to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Best high tech litter box with outstanding customer service
Easy to set up. Very high quality product with incredible premium functions like identifying individual cats by weight and name and keeping important records of use and kinds of waste for each cat.
Very friendly representatives who know the product very well and eager to help customers. Very professional technical support. All wait times are short.
Great warranty on the product. Improvements made all the time. By far the highest quality automatic litter box with all the necessary and extra features you could ever imagine. The company actually wants to assure you are happy with the litter box and will do everything possible to make sure you are.
Overall, the best high tech, easy to use litter box with outstanding customer service.
Reply from Whisker2026-08-16
Hi Carl!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home and that our Whisker Support was able to assist you as well! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Stop ensh*tifying it. The physical product is good. but they sell it at a very try high price because it tracks your cats health. Now they have taken that data away from existing customers through an app update and are holding it hostage behind and eternal monthly subscription fee. Worse all over the app they present emotional blackmail prompts urging you to subscribe because you must care about your cats health right?
If data usage was the issue they could store the data locally and upload once a day, they could store little 1kb Text the app for up to 30 days so it would be useful for a vet that you could export as a CSV . Instead everything beyond a rolling 7 days, is not exportable not even the 30 days a vet might need is there.
I’ve been a recommending customer since my litter robot 1. Whoever runs this company now clearly is only concerned with extracting as much money as possible without any concern for customer retention. Blackmailing existing customers for health data? Gross. They said the new subscription would only add features, bee insights. It took basic data. Unless the company has a change of heart , I recommend people ship for a competitor who treats customers better.
Amanda L. Got my phone call very promptly. She was very helpful and friendly. She helped me fix the litter robot problem I had. Nice to talk to someone with a very clear and pleasant voice.
Thank you 🙏
Reply from Whisker2026-08-15
Hi Amanda!
Thank you for taking the time to write this review. We're happy to hear that our Whisker Support was able to assist you and get your unit back up and running! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
this thing breaks so frequently.it loses connection, stops working, and shows an 'error' message at least twice a month (which no further detail on what the error is, each time I have to dissemble it and rebuild it to get it to work) plus, it's made of cheap plastic which doesn't fit together properly. absolute scam that we paid $600.
They customer service is also bad. I would not recommend this to anyone.
Reply from Whisker2026-08-15
Hey Natasha!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
We have a LiterRobot 3.
Serial Number#LR3313576
Model LR3-NDBA
Endless issues. We have replaced the base unit.
We had LitterRobot do a refurbish.
I’ve replaced the motor myself.
Its operation is still inconsistent.
I won’t recommend buying a Whisker product, keep shopping.
Reply from Whisker2026-08-16
Hi David!
We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We'd like to look into this further, but were unable to locate your information on our end. We've asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Perfect. I couldn’t imagine living without a Litter Robot anymore! We’ve had our Litter Robot 4 for almost 2 years now, and I absolutely love it. On top of that, the customer service by Whisker employees has been amazing. As soon as something seems to not work correctly, I’m one email away from getting the perfect solution or replacement.
We are extremely satisfied customers, and would HIGHLY recommend the Litter Robot 4, or higher.
Reply from Whisker2026-08-16
Hello!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home and that our Whisker Support was able to assist you as well! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
I had a question about the warranty. My agent was succinct, explained the error, and rectified it. No complaints, and a quick response made it pleasant.
Reply from Whisker2026-08-16
Hello Amos!
We're happy to hear that our Whisker Support team was able to assist you so quickly! We always want you to be able to entrust us with your products and hope that you enjoy them for many years to come. Thank you for being a part of our Whisker Family!
The staff at the whiskers robot customer service center are amazing! They are caring, quick to respond, and provide excellent customer service. My robot five has made my life so much easier. I added the litter hopper and it is working out amazingly. I can’t imagine not having a whiskers robot. I had a different brand automated litter box previously and it was nothing but trouble. The feature I like about the whiskers robot is not only it’s useful function but also the great customer support that is there when you need it. The app is extremely easy to use and very helpful as well.
Reply from Whisker2026-08-16
Hi Terri!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Excellent customer service. Always helpful. 5 star experience!
Reply from Whisker2026-08-09
Hi Jackie!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team has been great and that you love our different Whisker products! Thank you again for the review and for being a part of the Whisker Family!
The litter box 5 has been a blessing! This is the first litter robot I’ve ever had and wished I would have bought it sooner! Works great!
Reply from Whisker2026-08-09
Hello Mark!
Thank you for taking the time to write this 5-star review! We're happy to hear that our new Litter-Robot 5 has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Hi Carla!
Thank you for taking the time to write this review! We're happy to hear that our Whisker Support was able to assist you when you reached out! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
(See update at the end)
I was excited to get this litter robot. I have five cats. I purchased two of the litter robot five with camera. The advisements that I had seen including YouTube reviews and on instagram made it seem easy use and easy clean. It is none of those things. I have tried three different litters that are sold for litter robots. They do not work. The littler robot smells, it doesn’t clump properly and it is a mess to clean. I have taken multiple pictures but I don’t think they will let me load to this review. The litter gets caught when dumping and gets behind the bonnet of the little robot. It’s smears feces and urine all over the circular device. I clean this unit completely once a week and have to spot clean it daily. Even doing that it is time consuming and a mess. The “clumping” littler doesn’t clump but either smears on the bottom and doesn’t dump or it clumps and stays on the top of the robot and looks like we have urine stalactites hanging from the ceiling. I will say that when I contacted whiskers customer service originally because things were left off my order they responded promptly and gave me extra litter liners.
I really wish this worked. I spent a lot of money buying two of these units and feel like I do more trying to maintain them than scooping a littler box every day. In short, whiskers has great customer service but their product does not work for my cats. They are very costly and you need to spend 30+ minutes deep cleaning a week.
Updated Aug. 4th: I contacted Litter Robot customer service. Garrett K was so helpful. He understood exactly what was happening. He noted that we should change the time for it to scoop to 7 minutes but also said it looked like the coating on the circular globe sphere was defective and we were missing some of the seal strips. They have ordered us a replacement free of charge and even included a re-chargeable laser pointer for our fur-babies. I am hoping their replacements work. But again, their customer service is fabulous and have gone above and beyond! Because of this I am updating my review from a one star to three. I will update further if these suggestions work.
Reply from Whisker2026-08-09
Hello!
We're happy to hear that you were able to get in contact with our Whisker Support and that they were able to assist you further. If you continue to have any issues, please be sure to follow up with us. We have multiple ways to get in touch! You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. Thank you for being a part of our Whisker Family!
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