Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
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Is Whisker legit?
Whisker (litter-robot.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 34% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how remarkably easy the automatic litter box is to set up, noting that it saves plenty of time and significantly reduces household odors. Many people also highlight the wonderfully helpful support staff who quickly resolve technical issues and send necessary replacement parts without hassle.
However, some customers also noted frustrating mechanical failures, such as sensors getting stuck mid-cycle or devices repeatedly displaying false error warnings. A few reviewers felt deeply disappointed by poor product durability and unhelpful troubleshooting experiences when trying to fix malfunctioning units.
Auto-generated from all reviews of this business. For reference only.
Does not work. Disconnects all the time. Dumps all litter.
Reply from Whisker2026-08-07
Hello Kathryn!
Thank you for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Hi Carly!
Thank you for taking the time to write this review! We're happy to hear that the Litter-Robot has been such a hit in your home. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
worst purchase ever, wish i could get a refund. stops working consistently, smells horrible, impossible to clean, poorly designed, aweful customer service too. do not buy a litter robot, don't waste your money
Reply from Whisker2026-07-31
Hi Nathan!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Update: Whisker has made the curious choice to direct me to other litter options rather than addressing their slow processing time. Consider it done. They won't get another litter order from me.
The litter is great. My cats are good with it.
My issue is with the slow order processing & shipping.
I had a subscribe/ship order that I needed now instead of waiting because I had gotten a new cat. I selected "Need Now" on Monday. The order did not ship until Friday and won't be delivered until Tuesday. Nearly 10 days from order to doorstep - which isn't helpful in a "need it now" situation.
My question to them - why shouldn't I switch back to TidyCat? My cats also like that litter and I can get it locally or next day via Amazon or Walmart.
Reply from Whisker2026-07-25
Hi Shannon!
We're happy to hear that you enjoyed our GreatLitter and that it was good for the fur babies as well. While we highly recommend our GreatLitter as it was specifically designed with the Litter-Robot in mind, our customers do not have to use it. If you're looking for other litter recommendations, we suggest taking a look at our blog post here: https://www.litter-robot.com/blog/best-litter-for-litter-robot/
Our shipping information is provided on our website, which you can find here: https://www.litter-robot.com/support/delivery-schedule These dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors. We appreciate your feedback and thank you for taking the time to write this review. We're happy to have you as a member of our Whisker Family!
I love that I can check the litter over the phone. I appreciated the notices it sends me. But it seems that I have to clean it nearly as much as the modkat box I used for years.
Reply from Whisker2026-07-25
Hi Susan,
Thanks for taking the time to write this review! We're happy to hear that our Whisker App has been beneficial and has improved your experience with your Litter-Robot. Deep cleaning the Litter-Robot is essential to ensuring your unit is running correctly. We recommend a basic globe cleaning every 1-3 months and a deep cleaning every three months, depending on how many kitties you have! You can access our cleaning guides and more here: https://www.litter-robot.com/support Thank you again for your review and for being a part of our Whisker Family!
Customer service is awful.
I do not write many reviews but the customer service team are poor and communication very slow.
I ordered the model 4 along with a mat etc and recurring order of filters/bags with an estimated shipping of 1-2 days.
The same product was available on Amazon but I ordered from the supplier thinking this would be better.
A week goes past and no shipping.
I contact them and they tell me it will be shipped soon. No it wasn't.
Contacted again and asked for refund so I could order it from Amazon. No it's shipping please hold on.
12 days after order, of yeah we can't ship it as we don't have the mat. Ok well cancel the mat and ship everything else.
Sure no problem.
A few days later. Sorry but we accidentally cancelled all of your order by mistake instead of just the mat.
So waited 2 weeks just to go back and order from Amazon.
Customer service. Clueless
Attention to customer orders. Poor
Communication. Poor
I just hope that this thing works properly or I will go back to petkit.
Reply from Whisker2026-07-22
Hello Noel!
Thank you for taking the time to write this review. We're sorry to hear about the issue that you ran into when reaching out to our Whisker Support. Thank you for providing us with your additional information via TrustPilot! We were able to reach out and provide you with a 15% Customer Loyalty discount code to use on our website for any inconvenience that this may have caused. If you have any additional questions or concerns, please be sure to follow up with us there. Thank you again for being a part of our Whisker Family, and we look forward to hearing back from you!
My cat developed a urinary blockage within 1 month of owning litter robot. He would not use the litter robot after his emergency vet stay and recovery. Had to sell litter robot for 1/3 of the amount I originally spent. Very disappointing experience.
Reply from Whisker2026-07-22
Hi Kimi,
We're sorry to hear about your fur baby and hope that they are doing much better. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. We always recommend making sure to reach out to or visit the vet to rule out any potential health issues whenever a kitty is presenting with any unique behaviors like taking longer to urinate or not using the bathroom at all. The health of our fur babies matters most and we are sorry to hear that the Litter-Robot was not the right fit for your home. We appreciate you taking the time to write this review and hope that you are able to give us another chance in the future.
Love the products and the customer support is amazing
Reply from Whisker2026-07-19
Hello!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team has been great and that you love our different Whisker products! Thank you again for the review and for being a part of the Whisker Family!
I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we find it less user friendly and more touchy. If we could do it all over again, I would have just replaced with the older model.
Reply from Whisker2026-07-19
Hi Ranhee,
Thank you for taking the time to write this honest review. While we're happy to hear that you love our Litter-Robots, we appreciate your feedback in regards to the user friendliness of our devices. If you ever have any questions or need any assistance with your Litter-Robot, please be sure to reach out to us directly. We have multiple ways to get in touch! You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
Whisker support was truly amazing. They took all my stress away in one phone call and assured me a new robot was on the way. They deserve 10 stars all day!🌟💫
Reply from Whisker2026-07-17
Hi Natalie!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and get your problem resolved. Thank you again for the review and for being a part of the Whisker Family!
Hi Gabriel,
Thank you for taking the time to write this review and for providing us with the additional information that we requested via TrustPilot. We're happy to hear that you were able to get in contact with our Whisker support team and that you now have a replacement on the way! If you have any questions or need any assistance, please be sure to follow up with us. Thank you again for being a part of our Whisker Family!
I want to be fair to this company and yet. They overpromised in their advertising and have a very high price point. I purchased an L4 and a chute for it. It just didn’t work for my cats, clumping litter kept getting stuck on the top and hard to clean areas. When I called customer service and they said to rinse it out with a hose. I live in an apt building, and it took hours to clean it in my bathtub.
One of my cats is a high peer and he hated it when the stalagmites of litter hit him on the head so he started peeing outside the box. That’s when I decided to return it. Customer service was helpful with my return and gave me the refund quickly.
Reply from Whisker2026-07-18
Hello Jessica,
Thank you for the review. We suggest increasing/decreasing the wait time setting to accommodate your litter. Clumps usually stick if they are too wet when the Litter-Robot cycles. If that doesn't do the trick, you might consider trying a different type/brand of litter. We're sorry that the Litter-Robot wasn't the right fit for you and your fur baby, and we hope that you are able to give us another chance in the future.
I have a “ high peeing” kitty who will actually elevate his rear end while he urinates seemingly to actually target the waste opening in my LR5. My first LR5 had to be replaced under warranty because urine ended up through out the entire machine. Since then I have found a seller on Etsy, 3DPrintsbyMeg who sells a trap door blocking urine from getting in but I can see where a more integrated version would be even better. She’s done several versions testing her product and I definitely encourage you to reach out to her for a possible collaboration! Other than that my LR5 has been really pretty great! All my kitties ( 4 total) love the always clean litter and pretty much ignore our other litter boxes. With 4 cats, I do have to spend 10 to 15 minutes a day monitoring that an extra cycling or clean up isn’t needed, but that’s a small price to ensure a clean bed of litter each and every time a kitty uses it. Thank you so much for your invention and I look forward to even more improvements!
Reply from Whisker2026-07-18
Hello Lori!
While we're happy to hear that your fur baby is using the Litter-Robot and that it is well-loved in your home. As with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. However, each unit does come with a 90-day in-home trial, just in case.
If you have any questions or need any assistance with your Litter-Robot, please be sure to reach out to us directly. We have multiple ways to get in touch! You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
I was gifted a litter robot5 by Mom. I set it up and it worked for 2 hours before it froze up. Called support and was told the computer was frozen and they would send me a new base. Got the new base, set it up and it never even came on. Had to take the original base to FedEx and wait for a third base to be shipped to me. Third base again worked for 2 hours and froze. Now I have to return the 2nd base and Whisker wants to ship me a 4th one. I said NO, I’m done. They say I have to pay to ship back their piece of junk in order to get a partial refund. No refunds on warranties. What a scam. They spend all their money on advertising but can’t manage to put a decent operating system in their product. HORRIBLE, don’t buy one. It would be less work to just burn $1000 than purchase this garage machine. I feel so bad that my elderly Mother spent her money on this complete piece of trash.
Reply from Whisker2026-07-17
Hi Hope!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We appreciate you following up with us and providing the additional details that we requested via TrustPilot. A member of our Whisker Support team has recently reached out to you via email. If you have any other questions or need assistance, please be sure to follow up with us there. We look forward to hearing back from you soon!
Constantly breaks - save your money and go elsewhere
I honestly don’t understand how this product ended up being so popular - probably just because they were the first on the market.
I had LR3 for few years, it’s constantly throwing errors. Now it won’t work at all, either due to pinch detectors eroding, or drawer full sensors failing. Replacement parts would be £100+ with no guarantee that it’ll work.
Honestly, might as well switch to competitor product that actually does what it says on the tin.
Extremely disappointed, this is not what I was expecting from a premium product that costs £1k+
Reply from Whisker2026-07-16
Hello!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Varning! After watching tons of reviews I decided to go for the litter robot 4 since there were no hidden fees. Boy was i disappointed to find out after I got it that all important app features are now hidden behind a really expensive monthly pay wall. Not only is the box itself the most expensive on the market, they also charge one of the highest fees to use it...
Reply from Whisker2026-07-12
Hello Lars!
We appreciate you taking the time to write this review and are sorry for any confusion that you may have run into with the Whisker app. For Litter-Robot EVO, Litter-Robot 4, Litter-Robot 5, and Litter-Robot 5 Pro, all previously included device features will remain free to use—you will still maintain access to SmartScale® identification and weight tracking. To find out more about Whisker+ please feel free to visit our website here: http://whisker.com/whisker-plus Thank you for being a part of our Whisker Family!
I just finished speaking with Victor M. I had an issue with my libber robot 4, which is out of warranty since April 2025. He was very kind and helpful and I am satisfied with what he could offer me. Very good customer service.
Reply from Whisker2026-07-12
Hi Maria!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and get your problem resolved. Thank you again for the review and for being a part of the Whisker Family!
Quick response to my question with no extra hoops.bi asked a question and included a picture. They emailed the answer the same day.
Reply from Whisker2026-07-11
Hi Wen!
Thank you for this 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and get your problem resolved. Thank you again for the review and for being a part of the Whisker Family!
I am a 73 year old widow and love my Robot 3, it has been a life changer. It stopped working yesterday and I tried to fix it but couldn’t figure it out. I got a wonderful young man named Norbert who was so kind and so very patient with me. He talked me through how to fix it and it worked!! He spent a lot of time with me and I am so grateful. I would give him a big hug 🤗 if I could. Thank you Norbert you deserve a raise 😉
Reply from Whisker2026-07-12
Hi Sandy!
Thank you so much for your incredibly kind 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and help resolve the issues that you were reaching out about! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Minimal maintenance and both of my cats took to the robot with no issues at all. I like being able to track each cats habits by weight since my big cat is 16# and my little one is 8#.
So far it has saved me over 500 times having to scoop. Change the bag every few days and dump some more litter in when it notifies me and it’s good to go!!
Reply from Whisker2026-07-11
Hi Dave!
Thank you so much for your 5-star review! We're thrilled to hear that our Litter-Robot has been such a hit in your household! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
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