Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Written by the business, not verified by us.
Is Whisker legit?
Whisker (litter-robot.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 34% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how remarkably easy the automatic litter box is to set up, noting that it saves plenty of time and significantly reduces household odors. Many people also highlight the wonderfully helpful support staff who quickly resolve technical issues and send necessary replacement parts without hassle.
However, some customers also noted frustrating mechanical failures, such as sensors getting stuck mid-cycle or devices repeatedly displaying false error warnings. A few reviewers felt deeply disappointed by poor product durability and unhelpful troubleshooting experiences when trying to fix malfunctioning units.
Auto-generated from all reviews of this business. For reference only.
We love Great Litter 😺 it works perfectly in our Litter Robot 5 Pro!!
Reply from Whisker2026-06-04
Hello David!
Thank you for taking the time to write this 5-star review! We’re delighted you love our GreatLitter. Odors aren't welcome - and our litter does great at banning anything unpleasant from wafting through your home! We want you and your fur babies to be able to enjoy our products for years to come, and reviews like this let us know that we're doing things right. Thank you for being a part of our Whisker Family!
I had a littler robot 4 for around 2 years & loved it. But features of robot 5 pro seemed awesome. They were offering a trade in credit which helped w/ cost
Reply from Whisker2026-06-04
Hi Colleen!
Thank you so much for your kind review. We're thrilled to hear that you've loved our Litter-Robot 4 so much that you decided to upgrade to the Litter-Robot 5 Pro! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
After years of trying different automatic cat litter cleaners I finally found the litter robot. I used to have to buy a new device every other year. The first Litter robot I have is 6 years old and still running just fine. I recently ordered the auto feeder for my cat and that has been working great too.
Reply from Whisker2026-05-28
Hi Kyle!
Thank you for the kind review! We're thrilled to hear that the Litter-Robot has been such a hit in your household. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
There isn't a better product out there than Litter-Robot
I recently onboarded my Litter-Robot 5 Pro, replacing my trusted Litter-Robot 4. My Litter-Robot 4 was extremely reliable, easy to maintain, and my cats loved it. Since I enjoy technology, I decided to upgrade to the Litter-Robot 5 Pro with the dual cameras, new design, and LED display.
So far, I’m very impressed. The onboarding process was simple and straightforward. Just follow the instructions in the app, and you'll be up and running in no time. One thing that immediately stood out to me was how quiet the unit is. I can barely hear it run.
One tip I would share is that after connecting the robot to the app, it will download and install new firmware. During this process, make sure you do not move or touch the unit. If you do, the update may restart. That’s not a problem and is actually part of the system's protection process, but it can add extra time. Once the initial update is complete and your robot is ready to use, I recommend calling customer support and asking them to verify that all firmware updates have been installed. In my case, there appeared to be an additional update available after the first one.
You really can’t beat the customer service this company provides. Their support team has always made me feel valued as a customer, especially when purchasing the optional three-year warranty. Yes, their products are expensive, but in my experience, both the product quality and customer support justify the investment.
Finally, be careful about some of the comments you read online regarding onboarding issues. In my experience, the process is nearly foolproof. If you have a stable internet connection and can follow basic instructions, you should have no trouble getting your Litter-Robot set up. And if you do run into a problem, customer support is available seven days a week and will help get you up and running quickly.
Overall, I’m very happy with the upgrade and look forward to seeing how the Litter-Robot 5 Pro performs over the long term.
Reply from Whisker2026-05-28
Hi Lee,
Thank you for taking the time to write this review. We're so sorry to hear about the trouble that you've been experiencing with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Although it seems modern and automatic it is very heavy and clunky takes up a lot of space. Doesn't make sense
Reply from Whisker2026-05-28
Hi Eddie!
Thank you for taking the time to write this honest review. We're sorry to hear that the Litter-Robot hasn't been the right fit for you and your fur family. Thank you again for being a customer with us and we hope that you can give our Litter-Robot's another try in the future.
We were thrilled with our Litter Robot 4 for our 2 cats. Lifechanging and so worth the $800!! — once we figured out which magical combo of cat litter worked with it… But after about a year, the weighing of the cats got wonky, and then we started to have to reset it more often. I finally turned off all the notifications bc it became a daily experience to have to go in and hit the Cycle or Reset button, so we just made sure to check on it a couple times a day. And yes, we kept it clean.
This week, it just stopped working. We’ve had it for 2 years. Evidently it’s some sensor that is not repairable and since there’s only a 1 yr warranty, we need to pay for the entire base to be replaced. That’s $500!!! Whiskers customer rep team offered a 15% discount coupon and presented that in a way that insinuated we were supposed to feel really grateful and lucky to receive.
So if you have plenty of money—get yourself one! But be prepared to spend another $450 every couple of years once the warranty expires and sensors start breaking!
Reply from Whisker2026-05-24
Hi Julia!
We're sorry to hear about the trouble that you've experienced with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Good Product. Hit or Miss Customer Service (Thanks AI)
Generally (and historically) had great experiences with Litter Robot (since the original).
Most recent interaction with Garrett K. seemed like a generic AI response (or certainly copy & paste) with minimal effort as over half of the response...was not relevant to my issue at all.
My issue is that my warranty shown in the app has been incorrect (I have multiple LR4s). The generic response was to prove proof of ownership, take several photos of the item, receipts, etc. All of this is documented in the app when I downloaded and installed with my new LR4.
As someone working in data, I know every single metric can be tracked and assessed. But instead of actually helping a resolution, we're going to do this song and dance because he was too lazy to actually address the issue and just threw a blanket message instead. Feels a bit silly and a time-waster.
I can only imagine if someone actually need to use their warranty that LR/Whisker customer support may try to dangle and prolong the fix so that the time can elapse now and then refuse coverage. It's a bit disappointing to see how different it is now compared to how they were back when they were up-and-comers.
Reply from Whisker2026-05-24
Hi John,
Thank you for taking the time to write this review. We're so sorry to hear about the trouble that you've been experiencing with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I’ve had the litter robot 3 for about a little over two years and I’m getting beyond frustrated and ready to throw it out. It keeps having cat sensory issues and gets stuck mid-clean. Now I’m a shift working mom and am not always home. So my two cats go without the litter and have caused serious issues. My cats ended up peeing in the bottom of my son’s stroller which I had to throw away, a crate and barrel fabric expensive desk that I had to throw away, and now my recliner chair!!!! All because this litter robot keeps getting stuck mid-clean cycle. I notice when I even press cycle it doesn’t respond and the yellow light is always illuminated. At this point I’d honestly rather scoop. My property and most importantly my babies things are getting destroyed. I am so beyond devastated and disappointed.
Reply from Whisker2026-05-21
Hello Dana,
Thank you for taking the time to write this review. We're so sorry to hear about the trouble that you've been experiencing with your Litter-Robot. Thank you for replying with the additional information that we requested. A member of our team has recently reached out to you via email. If you have any additional questions, please be sure to follow up with us there. We look forward to hearing from you!
Most expensive clunk of cheaply made plastic I’ve ever bought. The globe constantly gets stuck spinning because the plastic parts don’t fit together properly, which means I’ve had to dismantle and readjust a dirty litter globe multiple times already — twice just last week alone.
The waste drawer bags are another nightmare. Every single time I insert the drawer, the bag catches on part of the plastic and rips open. I have never once removed a full bag without discovering a huge tear from installation, even after trying different ways to insert it more carefully.
You’re also basically locked into their litter subscription because the machine only works within an extremely specific weight range: too heavy and it won’t spin correctly, too light and the waste smears all over the inside of the globe during cleaning cycles. So now I’m dependent on constantly ordering their overpriced litter and supplies.
Their litter also creates way more waste than advertised. For one cat, I’m replacing the waste drawer every 3–5 days, not once a week like they claim. And to make matters worse, there are areas inside the machine that are nearly impossible to clean properly, which is honestly disgusting for something designed around pet waste hygiene.
For the price, I expected something durable and thoughtfully engineered. Instead, it feels cheaply made, frustrating to maintain, and designed to trap you into buying proprietary products.
Reply from Whisker2026-05-22
Hi Allie,
Thank you for taking the time to write this review. We're sorry to hear about the trouble that you've experienced with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I bought two units and returned one (I have proof of delivery)
Never got credit,
Reply from Whisker2026-05-17
Hello Irene,
We'd like to look into this issue further with you, but we were unable to locate your account information from what you provided in your review. We have asked for additional information via TrustPilot so that we can look into this further. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I got the litter robot 5, my cats have no fear around it but that means that they want to mess with it every time it cycles. If they look in, it stops moving. This means that they can then jump in and pee right into the grating that holds the good litter while emptying. This means that I am still scooping but it is much harder than normal litter box scooping. There is no way for the robot to keep cycling when they look in and only stop if they get in, which they probably wouldn't if it was moving, but since it stops they wait a little bit and then jump in.
This also means that it allows them to dig around in the waste bin part beneath and pull out poops. It also lets them keep it open as long as they want so it stinks up the room.
Even when it isn't moving and the cats aren't around, it occasionally lets out a terrible smell like gas builds up in the waste bin and then gets released. I have the better filter add on but I don't think these emissions go out that direction.
The motor is very weak, using the recommended clay litter you can hear it whine as it struggles to cycle. It eventually stopped being able to cycle (about 2 months in) so I switched to a lighter litter but that doesn't have enough weight to fall so I have to help scrape but at least poops get emptied on the normal clean cycles.
Reply from Whisker2026-05-17
Hi Pivo,
Thank you for taking the time to write this review. We're sorry to hear about the trouble that you've experienced with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Brilliant product and outstanding customer support. Mine broke after 3 years (worked brilliantly until then) and they very swiftly sent me the part that would fix the issue free of charge. I’d definitely buy another litter robot from Whisker when this one’s shelf life is over.
Reply from Whisker2026-05-17
Hi Sahar!
Thank you for taking the time to write this review! We're thrilled to hear that our Whisker Support team was able to help you get your Litter-Robot back up and running. As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
The product in itself is not that bad. Just didn't do it for one of my cats. The problem is customer service. I had to argue during three weeks to get the correct information to return the litter because the information they sent me was for FedEx returns, but they asked to return it through Canpar.
They received it April 14th. So far (May 15th), still no news or refund. I wrote again today : they will contact me by email to figure out what is the problem. You have to pursue them to get an actual answer or follow-up. For 1600$, this is far from acceptable.
Furthermore, they need to follow-up accordingly : they asked me to return everything in the same box, even if I had to separate order numbers. Now, they have questions about some items. It would be illogical to think that they cannot link my two orders, done on the same day, at the same time, with the same infos, and execute the refund.
Reply from Whisker2026-05-17
Hi Mathilde,
We're sorry to hear about the issues with the delay in your recent order. We have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
This really is a “quality of life purchase.” Although some upkeep is needed, taking care of litter is much easier and less time consuming than it was. And odor is much less of a problem. I have four cats (9 -12 years) and they all took to it, but it did take about two weeks. Because of the number and occasional guarding, I left one of their old litters down. Even so, each cat uses the robot on average 2-4 times a day.
Reply from Whisker2026-05-16
Hi Carol!
Thank you for taking the time to write this honest review! We're happy to hear that the Litter-Robot has proven to be an improvement to your quality of life for taking care of your fur babies! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you for being a part of our Whisker Family!
I placed an order with this company and have yet to receive my litter robot. Shipping time was quoted 1-3 business days. It’s been over 5 business days and nothing. I can’t cancel the order because it’s in ‘preparing shipment’ phase. They’re a joke so far.
Reply from Whisker2026-05-16
Hi Louise!
Thank you for writing this review. We're sorry to hear about the delay in your recent order. We have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Shay was very helpful & resolved my issues regarding the calibration of my litter sensor. He also sent me information & tips on where to get” cat attract litter” for my problem with my adult cat; who has been using a litter robot for over 4 years & just started doing # 1 in the litter robot & then doin # 2 on the floor. We will try the recommended ideas & let you know!
Thanks again Shay for a very professional experience!!!
Reply from Whisker2026-05-16
Hi Thomas!
Thank you for taking the time to write this kind review! We're thrilled to hear that our Whisker Support team was able to assist you in getting your unit working again and with sending you some tips/tricks on helping getting your kitty acclimated! We want you and your fur baby to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family!
UX is buggy, feels beta. Paywalled video data is non CCPA compliant
5 days into life with the Litter-Robot 5 Pro. The hardware is sleek, but the user experience is currently in "unpaid beta tester" territory. At nearly $1,000, this should just work. My owner is not happy. Litter Robot 5 Pro has fallen offline twice already without self-recovering. It supports 2.4GHz and 5GHz. We've tried both, yet it struggles on a network where every other IoT device is rock solid. Only a hard power cycle fixes it. During onboarding, we followed Whisker’s advice and put litter in the globe of the powered-off robot to acclimate the kittens before turning it on for a couple days. Then when we turned it on, the setup process didn't account for pre-loaded weight of our litter, so the scale tared incorrectly said a kitten weighed 13lbs even before one stepped on the scale. The "AI" only identifies one kitten correctly. The pet-profile setup is vague about photo requirements, leading to 50% accuracy at best. Locking the dual-camera features behind a paywall for a device inside my own home is a bridge too far. There's a solution though: open a Local API! Whisker, you are missing a massive opportunity to partner with the DIY/Hacker community. Consider that CA residents, have legal rights to all of the data WITHOUT a subscription. Providing a local API allows you to fulfill these requirements because users can access all the data directly through the API. This would save your team time and money on manual compliance. Local access give us nerdy cats an opportunity to lighten your cloud processing overhead and eliminates your PR nightmare of a potential data breach involving in-home cameras that send everything to your servers. Showing that you want to be a partner with tech-savvy owners—rather than just another "subscription-hungry" company—will gain you massive goodwill. Don't pit the developer community against you; be our partner! Open the local API and let us help you make this hardware reach its full potential.
I purchased a litter robot on the official site. They say they shipped it. I've received nothing. They tell me there is a ticket open with FedEx about the missing item and they will update me when they hear something. I've heard nothing. They "can't" cancel the order. This company has terrible service and I regret giving them money without having a product in hand.
Reply from Whisker2026-05-09
Hello,
Thank you for your review. We're sorry to hear about the issues that you've been experiencing with your recent shipment with us. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I have had a Litter Robot for about six years. I have had some problems, but the staff have been very helpful in helping me over the phone. Recently I have needed replacement parts and Whisker has been very efficient is delivering them to me. They keep informed and provide additional aid when installing the part. I am completely satisfied.
Reply from Whisker2026-05-09
Hello Helen!
Thank you so much for your kind review! We're happy to hear that our Whisker Support has been able to get your unit back up and running. As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
The product saves a lot of time and litter and cuts the smell down tremendously. The customer service teem is well versed in the product and able to answer questions.
Reply from Whisker2026-05-09
Hi Mary!
Thank you for the kind review! We're thrilled to hear that the Litter-Robot has been such a hit in your household and that our Whisker Support team has proven to be an excellent help. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
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