Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
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Is Whisker legit?
Whisker (litter-robot.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 34% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how remarkably easy the automatic litter box is to set up, noting that it saves plenty of time and significantly reduces household odors. Many people also highlight the wonderfully helpful support staff who quickly resolve technical issues and send necessary replacement parts without hassle.
However, some customers also noted frustrating mechanical failures, such as sensors getting stuck mid-cycle or devices repeatedly displaying false error warnings. A few reviewers felt deeply disappointed by poor product durability and unhelpful troubleshooting experiences when trying to fix malfunctioning units.
Auto-generated from all reviews of this business. For reference only.
I am straight up AMAZED with the customer service!
I am straight up AMAZED with the customer service I received when I ordered a part a couple of weeks ago and today! While installing the pinch point wire, I managed to break a wire to the home position sensor. 😬😬😬 I called Whisker for a replacement wire...my Litter Robot 3 is out of warranty so I expected to pay for the new wire like I did the pinch point wire. I told the lady that I was willing to ship the base to them to repair, but unfortunately, they have discontinued repairs on my model since they no longer sell it. She spoke with her team members and came back with phenomenal news! The company is sending me a brand new base with all wires in place...WITHOUT CHARGE or even SHIPPING & HANDLING! I am in shock! I KNOW that Whisker is an AWESOME company to do business with...this is my second Litter Robot...I had the 2 before and when our cat passed away, I sold my 2 to a local veterinarian's office. My hubby let our grandson get another cat a couple of years later, so I immediately ordered another Litter Robot...the 3. I LOVE this thing! It lets me know on my phone when it needs to be emptied! My daughter has 3 cats and asked me if the Litter Robot is REALLY as good as I say it is and I told her it's even BETTER! She then ordered the newest model at the time, the Litter Robot 4, and she's thrilled with it! If I ever have need of another cat litter box, the ONLY one I will buy is whatever the latest model of the Litter Robot is! I HIGHLY recommend Litter Robot for the quality, design, longevity of use, AND THE CUSTOMER SUPPORT! Whisker is the ONLY company I will do business with when it comes to my cat's litter box! Thank you, WHISKER for ALWAYS coming through for me!
Reply from Whisker2026-07-11
Hello Carolyn!!
Thank you so much for your incredibly kind 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and help resolve the issues that you were reaching out about! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Madelyn was excellent. Very patient and calm, I was the one stressing. She ordered for me what I needed to correct my problem. She's a company gem.
Reply from Whisker2026-07-11
Hi Jan!
Thank you for taking the time to write this kind review! We're thrilled to hear that our Whisker Support team was able to assist you and get your problem resolved! As pet people, we want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Purchased a litter robot 4 with an extended warranty.
What a joke, 2 weeks ago I informed the support team it was not working. A faulty plug was apparently the issue, we have 2 and it is not the plug. 1 week later did live chat again and they agreed to send out a replacement base. Still waiting for the plug although was informed it had been delivered. Still no tracking for the base. Asked for a call back and nothing. These litter trays are the most expensive on the market so should last and provide good support. So far support has been really disappointing. Our very expensive litter robot is currently bring used as a very expensive manual litter tray. Hoping someone may actually respond after leaving a review.
Reply from Whisker2026-07-12
Hello Emma!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Purchased the EVO model which said for up to 2 cats, but I would not recommend it for more than 1 cat. My cats are a little over a year old and they "play" in the box and jump in and out when it starts to cycle. So it stops mid-cycle and I have to manually press the cycle button several times a day. Very frustrating. Plus it does not sift the litter as well as I would have liked.
Reply from Whisker2026-07-18
Hi Alexa!
Thank you for taking the time to write this review. We're sorry to hear that our Litter-Robot EVO hasn't been the right fit for you and your fur babies. Our new Litter-Robot EVO is the simple, streamlined, and compact self-cleaning litter box designed to fit seamlessly into almost any tight/small space. If you're experiencing issues or need any assistance, please be sure to reach out to us. We have multiple ways to get in touch! You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
Misleading 'shipped' emails, contradictory tracking, and support that only copy-pastes
Nearly $1,800 for a litter box and accessories, and the one thing Whisker has reliably delivered is misinformation.
I got a "shipped" confirmation on July 2. Except nothing shipped. Canpar showed "label created," and their own freight tracking (Expeditors) still reads "On Hold, Pending Information" - received, never departed. A label is not a shipment. Telling a customer their order shipped when it's sitting on hold at your warehouse isn't a status update, it's a fib with a tracking number attached.
It gets better. Buried in one reply was the line that "the rest of your items are still being prepared for shipment"... so the order is quietly being split into multiple shipments, which was never made clear. So not only did the main unit not ship, half the bundle hasn't even been packed.
When I asked for a straight answer, I got two replies that were copy-pasted overviews of their Canada shipping process - not one actual answer to "where is my order and when will it arrive." The second even claimed the unit had "left the warehouse and been picked up," which directly contradicts their own freight page saying it's on hold. Pick a story.
What they don't advertise: "ships in 1–3 days" only means it leaves the building. It then rides a bulk US-to-Canada freight consolidation, gets handed to a second carrier, and realistically takes weeks. Ships from the US, not a Canadian warehouse, and none of that is disclosed up front. I've had appliances arrive from Germany faster.
The machine may well be great. I wouldn't know - it hasn't arrived, any part of it. But the buying experience has been misleading emails, contradictory tracking, a silently split order, and lazy support that fasley reassures instead of informs. For this price, be honest with people.
Reply from Whisker2026-07-08
Hello Taylor,
We're sorry to hear that the shipping process has not met your expectations. We understand how this can be frustrating and apologize for any inconvenience that this may have caused. Looking into your information, we can see that you were able to get in touch with a member of our Whisker Support team and that we have provided additional information regarding your shipment to you, as well as have attempted to reach out to you directly. If you have any other questions or concerns, please do not hesitate to reach back out to us. You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We are always more than happy to help!
Disappointing AI Performance – Product does not work as advertised
I purchased the Litter-Robot 5 Pro—Whisker’s most expensive flagship model—specifically for the advertised AI camera feature designed to identify my cats. I even paid for an additional one-year Whisker+ Membership subscription, as Whisker claimed it would enhance the experience and functionality. Six months later, this core feature still does NOT work as advertised.
Despite my cats having completely different coat colors, and even though I have identified each cat with multiple profile images and been diligent in correcting misidentifications in the AI history, the camera still misidentifies them at least 50% of the time. I have corrected the app every single time it gets it wrong, hoping the AI would learn, but after half a year, there has been zero improvement.
When I reached out to Whisker support, their solution was not to fix the faulty software, but to pressure me into purchasing additional "Pet Tags." It is completely unacceptable to ask a customer to pay for yet another accessory—on top of the premium unit price and the ongoing subscription fee—just to make a core feature function as promised. Furthermore, these tags force my cats to carry extra weight on their collars 24/7, simply to compensate for the company's inability to deliver the AI performance they marketed.
If their proprietary technology is this unreliable, these tags should be provided to customers for free until they actually resolve the camera’s identification issues. I cannot recommend this flagship model if you are buying it for the automated cat-identifying features. You will likely end up buying extra accessories just to achieve the basic functionality they advertised.
Reply from Whisker2026-07-08
Hello Patel,
Thank you for taking the time to write this review, and we are sorry to hear about the experience that you have had with your Litter-Robot 5 Pro. The enhanced camera features, such as AI-powered facial recognition, unlimited live streaming, and increased content storage, are unlocked with a Whisker+ membership within the Whisker app. If you do not have a Whisker+ membership, then the AI facial recognition software is unable to work with your unit. Additionally, the recognition algorithm improves accuracy over time as it continues learning from your cats, so while it may not be perfect/exact right now, the recognition algorithm will improve over time the more that it is used. We suggest our PetTag as an alternative option because PetTag provides a reliable, unique ID for each cat that works independently of the camera. While cameras use appearance (like color and shape) to identify pets, PetTag uses RFID technology to give every cat a guaranteed, consistent digital ID. This makes detection more accurate in multi-cat homes, in low light, or when cats look similar. If you still have any questions or need any assistance, please don't hesitate to reach back out to us directly. You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. Thank you for being a part of our Whisker Family.
Broke twice in less than a year. I tried to leave a review on Whisker’s website, and it won’t let me. Mysteriously all their reviews are 5 stars, but only 3 stars here. They are obviously rigging their reviews. Shame on them.
Reply from Whisker2026-07-08
Hi Katie!
Thank you for taking the time to write this review. We're so sorry to hear about the issues that you've experienced with your Litter-Robot. We want all of our customers to be able to experience a scoop-free lifestyle, and we are sorry that this hasn't been the case for you and your fur babies. We were unable to locate your account with what was provided in your review, and have asked for additional information via TrustPilot so that we can look into this issue further for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Thank you all so much at Whisker.
I really appreciate your customer service and your help.
I love your product. I will always be a loyal customer. My robot locked up and they sent a replacement. This company is truly great! It has been a great experience!
Reply from Whisker2026-07-02
Hi Jade,
Thank you for taking the time to write this kind review. We're sorry to hear about the issues that you experienced with your unit, but are glad that we were able to get your unit replaced! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you so much for being a part of our Whisker Family!
Dennisha was brilliant! Helpful through out the conversation! Definitely a valuable team member
Reply from Whisker2026-06-28
Hi Ita,
Thank you so much for your 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and help resolve the issues that you were reaching out about! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
I have had two LR 4s for about two years now. I’ve had no issues with them and it has made my life so much easier.
Recently, my apartment experienced a catastrophic flood which destroyed both units. I called into Whisker inquiring about any coupons for repeat customers, and I was put on a brief hold. Ultimately, they offered to replace the units free of charge. Whisker’s customer care is superior, and I will likely always be loyal to them for this reason. Their products are well researched, designed, and easy to maintain.
Reply from Whisker2026-06-28
Hello!
Thank you for taking the time to write this review. We're sorry to hear about your home having been devastated by this flood, but are glad that you were able to get in touch with our Whisker Support team in order to get those units replaced. The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you so much for being a part of our Whisker Family!
Do not buy. I've had it for less than a year and it stopped working. They sent a part that did not fix it. Rather than replacing my litter robot they want me to do all sort of steps first. No. Send a new one and il send the defective one back. UPDATE: WHISKERS is sending a new one BUT that should have been the answer after the part didn't fix it. I don't have the new robot yet.
Reply from Whisker2026-06-25
Hello Alfie,
Thank you for taking the time to write this review! We're sorry to hear about the trouble that you've been experiencing with your new Litter-Robot. Thank you for providing us with the additional information that we requested via TrustPilot. We can see that you were able to get in contact with our Whisker Support team via email and that we have already sent out a replacement unit to you. You should be receiving that unit within the next couple of days and should have also received an email containing the tracking information for the replacement order. If you have any other questions for us, or need any further assistance, please don't hesitate to reach back out. We're always happy to help!
Tenisha was lovely and helpful and knowledgeable. Unfortunately our conversation was garbled at times. Though we did hang up and she called me back. She helped me reset the machine. And she gave me useful information on upgrading the size of my machine.
Reply from Whisker2026-06-19
Hi Mary!
Thank you for your 4-star review! We're happy to hear that our Whisker Support team was able to assist you when you needed it. As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
5/5 customer experience. Madelyn S. Helped us troubleshooting for 40 mins and was very patient the entire time. I usually don’t write review but she gets a 5/5 from me!
Reply from Whisker2026-06-19
Hi Sam!
Thank you so much for your 5-star review! We're thrilled to hear that our Whisker Support team was able to assist you and help resolve the issues that you were reaching out about! We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
I’ve had an excellent experience with my litter robot pro 5
I’ve had an excellent experience with my Litter Robot Pro 5. I have four Maine Coon cats, and this machine has been an incredible solution for keeping everything clean with minimal effort. Even though they are large cats and use it constantly, the system works flawlessly, keeping the litter box always ready and odor-free.
The convenience it provides is impressive, both for my cats and for me. It’s clearly designed with multi-cat households in mind, as it handles heavy use perfectly. It has definitely improved our daily routine.
I highly recommend it to anyone with multiple cats, especially larger breeds like Maine Coons.
Reply from Whisker2026-06-10
Hi Nestor!
Thank you for your 5-star review! We're happy to hear that the Litter-Robot 5 has been such a hit in your household! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you for being a part of our Whisker Family!
I own the litter robot 4.
The concept is brilliant but its not made very well.
I paid extra to get the hopper.
The bonet is flimsy. I Have to keep clipping it back together. The inner liner is damaged already after a short time of use due to an area where the cat scratches. Its not going to last and unfortunately cats do their thing you cant stop them doing a natural thing.
There is stickers with barcodes on each part. These are made with paper so wiping it out which is unavoidable has ruined the barcodes. This would of better if they had been made using a waterproof sticker.
My litter robot regular disconnects to the wifi and stops it from cycling.
The guard used to stop cats peeing out the box slides when the cats are entering the litter box. Annoying and frightens my cats.
Litter robot 5 seems to have sorted some issues out but is not available in the uk. Overall im not overly happy with the quality. If i was able to switch to the litter robot 5 i would be alot happier as my issues are what the litter robot 5 has brought in to improve.
Reply from Whisker2026-06-10
Hi Gemma!
Thank you for taking the time to write this review! We're sorry to hear about the trouble that you've been experiencing with your new Litter-Robot. Thank you for following up and providing us with that additional information! We're happy to see that you were able to get in contact with our Whisker Support where we could then assist you further. If you have any other questions or need further assistance, please be sure to reach back out to us. We're always happy to help!
Thank you to your service team for walking me through the flickering blue light and WiFi issue. Your patience and care with me is outstanding as I am not a technical person. I am so happy with the litter-robot. I highly recommend you to everyone with cats!!
Reply from Whisker2026-06-10
Hi Kay!
Thank you for taking the time to write such a kind 5-star review. We're happy to hear that our Whisker Support team was able to assist you and ensure that we got your Litter-Robot back up and running! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Never had a problem with whiskers, customer service. The people were always polite and helped me as much as possible.
Reply from Whisker2026-06-05
Hi Charles!
Thank you for your 5-star review! We're happy to hear that our Whisker Support team has been able to assist you whenever you have needed it. As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
Order 8000069867
I ordered a £700 item. I was out for the day so I put for dpd to leave in enclosed porch as a safe place. The photo shows Dpd left it with the door wide open and the parcel with stolen. They are not taking responsibility for this and saying I need to go to the police until they refund me. I shouldn’t have to do this.
Consumer Rights Act 2015, Section 29(2):
“The goods remain at the trader’s risk until they come into the physical possession of—
(a) the consumer, or
(b) a person identified by the consumer to take possession of the goods.”
It should be up to them to claim with DPD. It’s not a legal requirement to require a police claim to refund someone. It’s insane.
I will be taking this further if I am not refunded for my item. It is the companies responsibility to fix this. Not mine.
Reply from Whisker2026-06-04
Hello Jemma,
Thank you for taking the time to write this review. While we are sorry for the issues that you experienced with your delivery being stolen, we are happy to see that you were able to get in contact with our Whisker Support team. We can see that a member of our team has recently reached out to you in order to inform you that your order was refunded. If you have any additional questions or still need assistance, please be sure to follow up with us via that email. Thank you again for being a customer!
I Love the product. I DONT LOVE THE SHIPPING COST FOR GETTING REPLACEMENT BAGS
Does anyone know anywhere in the uk that sells the bags(drawstring type)
Reply from Whisker2026-06-05
Hi Susan,
Thank you for taking the time to write this review. All of our items have the same related shipping cost, which is mentioned on our website. Free shipping is available on Litter-Robot units and on any purchase of £49 or greater. On purchases less than £49, we charge a £25 shipping fee. If you still have any questions or would like any assistance, please don't hesitate to reach out to us directly. You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
The 5 pro is the only one I haven’t liked I’ve had the 3 and 4. The 5s litter drawer constantly pops open.
Reply from Whisker2026-06-04
Hi Lindsay!
Thank you for taking the time to write this review! We're sorry to hear about the trouble that you've been experiencing with your new Litter-Robot. We're happy to see that you were able to get in contact with our Whisker Support where we could then assist you further. If you have any other questions or need further assistance, please be sure to reach back out to us. We're always happy to help!
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