Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Written by the business, not verified by us.
Is Whisker legit?
Whisker (litter-robot.com) has a 3.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 34% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how remarkably easy the automatic litter box is to set up, noting that it saves plenty of time and significantly reduces household odors. Many people also highlight the wonderfully helpful support staff who quickly resolve technical issues and send necessary replacement parts without hassle.
However, some customers also noted frustrating mechanical failures, such as sensors getting stuck mid-cycle or devices repeatedly displaying false error warnings. A few reviewers felt deeply disappointed by poor product durability and unhelpful troubleshooting experiences when trying to fix malfunctioning units.
Auto-generated from all reviews of this business. For reference only.
The robot is great but there are software issues that need to be worked out. When it works, it really is great but when there’s a fault it can be a problem. Mine got stuck while away although app didn’t show it and my cats went all over the house. Also, the bin measurement isn’t always accurate. Still better than scooping!
Reply from Whisker2026-05-07
Hi Steven!
We appreciate you taking the time to write this honest review. We're happy to hear that the Litter-Robot has been a hit for your home and appreciate your feedback for our units as well. If you ever have any issues or questions, please don't hesitate to reach out to our Whisker Support team. You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
The customer service agents were extremely customer oriented and provided clear concise instructions. They showed sincere concern and addressed and fixed the problems quickly.
Reply from Whisker2026-05-07
Hi Jerry!
Thank you so much for your kind review! We're happy to hear that our Whisker Support was able to get your unit back up and running. As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thanks for being a part of our Whisker Family!
First, the product does absolutely nothing. It does not reduce any smell. Secondly, the website claims they give you a FULL refund of you do not like the product. This only happens if you pay all the shipping costs (they don't even provide a label) to send it to a far flung place in China. I told the gal via email I wasn't going to pay to ship to China and she said there was no other option. I complained and she offered to refund 20 percent and let me keep the product. I took the 20 percent because it was better than nothing. I think the company is betting on people not wanting to return to China so they feel free to offer the refund option. The product itself is a piece of junk, it is tiny and cheap looking. If I could I would give zero stars.
Reply from Whisker2026-05-07
Hello,
Thank you for taking the time to leave this review. We're sorry to hear that the Litter-Robot wasn't the right fit for your household and for the issues that you've been experiencing issues while trying to return your unit. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I paid extra for the 5pro because of their absolutely false advertising. But there is no accurate waste, weight, or other health data. Now they have put up little stars and miniature disclaimers on their website that weren’t there before when I bought it. But disclaimers don’t change the fact that they are actually lying. Pet ID does not work. It went from assigning my cats to their weights correctly nearly 100% of the time, to assigning them incorrectly 100% of the time. So it is now perfectly inaccurate. Doesn’t matter if I go in there and manually change the weight assignments over and over. The software is incapable of learning. I spent 45 minutes with customer service giving tons of technical information about my wifi and phone, because the app says my cats only pee 2 ounces a day. Customer service said it should be fixed two weeks later. Eight weeks later, still not fixed, and now, after speaking to other LR users, I now know this feature has never worked. So NO cat ID. NO waste tracking. Literally no point to spending more on the pro. They lied on the product page, and now, after the fact say in tiny print that these features are in “development”. No they are not in development. They don’t work and they are getting away with false advertising to get you to spend more money. Only reason for three stars is the hardware works well. But the robot does not offer health insights at all due to these problems. Get the LR5 for the best hardware (but no hopper). Do not waste your money on the pro.
Oh and fun fact—they have access to the video feed so that they can use it to conduct research and sell to other companies for research. The data is not stored locally, it is on a cloud to them. So if you happen to walk by your litter robot in your underwear or have it in your bathroom, they can see that, you have been warned! Luckily it is my kitchen. But half of the videos of my cats have me in them because they use their box when I am active, and the robot can see upwards to human head height if you are about 4 feet away due to wide angle lenses.
Reply from Whisker2026-05-07
Hello Alex
We're sorry to hear about the trouble that you've been experiencing with your new Litter-Robot. We'd like to take a look at this further with you, but we were unable to locate your account with the information provided in your review. We were able to request some additional information from you via TrustPilot. Once you have replied with that information, a member of our Whisker Support team will be able reach out to you directly. We look forward to hearing from you soon!
I bought the Whisker Litter Robot 5 Pro on petsmart.
I have some buyers remorse here mostly because inwas teying to upgrade my Neakasa and this super fancy robot hasnt delivered on the promise.
There are parts that come off of the robot, it gets stuck easily and needs manual reboots. I keep it clean but it is a little smelly around it, which wasn’t tIts case for the Neakasa. I have 3 cats
Reply from Whisker2026-05-07
Hello Flora,
Thank you for your review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
The robot 4 is a game changer! The app on your phone makes changing the waste drawer and adding more litter a no brainer.
Absolutely love this product.
Reply from Whisker2026-05-06
Hi Denise!
Thank you for taking the time to write this 5-star review! We're thrilled to hear that the Litter-Robot 4 has been such a benefit to your home. The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you for being a part of our Whisker Family!
I’ve spent so much more time manually resetting sensors and troubleshooting that it’s become way more work than just having a plain old litter box. Not to mention that none of the other features that were advertised (like tracking weight or how many times my cat went in) work. My cat has weighed anywhere between 6-11 pounds according to the robot and that was even after I bought an extra tray to make it compatible with carpet (which of course they don’t tell you before buying). Save your time and money - ABSOLUTELY NOT WORTH IT!!!
Reply from Whisker2026-05-01
Hello,
Thank you for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Excellent experience from ordering, setup and maintenance. My kitties are very happy and the litter, and filters make us very happy as well.
Reply from Whisker2026-05-01
Hi Debra!
Thank you for your kind 5-star review! We're thrilled to hear that the Litter-Robot has been such a great experience for you so far. We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of the Whisker Family!
Shipping takes forever so I can’t tell you yet if the product is any good.
Reply from Whisker2026-04-25
Hi Leanne!
Thank you for taking the time to write this review. We're sorry to hear about the delay in shipping that you've been experiencing. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Replacement Parts take forever.
Our Litter Robot 4 has a massive whole in the rubber globe section, causing smells to escape after a year.
We ordered and paid for replacement parts, also ordered a privacy hood. This was ordered on the 3rd of April and now the 23rd and it still being Processed!!!
Contact Customer support and they keep saying between 7 - 14 business days to ship. In 2026! Can get faster things from Temu coming from China!
Reply from Whisker2026-04-24
Hello Daryn,
Thank you for taking the time to write this review. We're sorry to hear about the delay in shipping of your replacement parts. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Constant errors. Forced app updates. Parts seemingly designed to fail. Don’t waste your money
Reply from Whisker2026-04-21
Hello George,
Thank you for taking the time to write this review. We're sorry to hear that you've been experiencing constant errors with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Once on Whisker's email list, you can never leave!
Once you get on Whisker's email list, you can never get off it. I have written them 6 times to remove me with no results. Horrible company service. And I don't even have a cat!
Reply from Whisker2026-04-22
Hello Jim!
We appreciate you taking the time to write this review. If you receive our emails (or text messages) on any other email or phone number, please fill out our Privacy Request form to unsubscribe or opt out of future marketing communications: https://www.litter-robot.com/legal/privacy-request.html
You can also click "Unsubscribe" at the bottom of our emails to be removed from the list faster.
Make sure to allow up to 30 days for these changes to occur, as removal requests go through multiple processing systems. Also, note that you will still receive emails for future order confirmations and tracking. We apologize for any inconvenience. If you have any additional questions or need assistance, please do not hesitate to reach out to us directly.
You can email us at [email protected], live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
The phone assistant helped me make a great decision to get the robot 4 . It’s been a huge help for me since I got it for my 2 girls in January . I tell people in Facebook and at work how good this item is !
Reply from Whisker2026-04-22
Hi Jennifer!
Thank you so much for taking the time to write such a kind review! We're thrilled to hear that our Whisker Support representatives were able to assist you in choosing the right Litter-Robot model for your household and that you're loving it! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thank you for being a part of our Whisker Family!
From Frustration to Full Confidence — Whisker Delivered
I don’t usually write reviews, but this experience genuinely deserves one.
I’ve been a Litter-Robot user for about six years, and it’s something I rely on daily. I’m a full-time caregiver, and having dependable systems at home isn’t optional — it’s essential. When my Litter-Robot 4 began failing (missed cycles, constant “full” readings, and inconsistent detection), it created real stress in a situation that already demands a lot.
What made the difference was the people behind the product.
From the very beginning, Nicole approached my concerns with professionalism, empathy, and genuine care. Mateo then carried that same level of attention forward, ensuring nothing was missed and that I felt supported throughout the process. Every response felt human — not scripted, not rushed — just people who clearly care about what they do.
After some initial troubleshooting, the team made the decision to replace the entire unit, not just a component. That level of accountability and commitment to getting it right is rare, especially today.
I’ve always believed this is the best product in its category. Now I can say with confidence that the support behind it is just as strong.
To anyone considering this product: when everything works, it’s fantastic. But more importantly — if something goes wrong, you are dealing with a company that stands behind what they sell, and a support team that truly shows up.
That’s what earns long-term loyalty.
I’ll be updating this review once the new unit is up and running, but based on this experience alone, I have full confidence in the outcome.
Reply from Whisker2026-04-17
Hi James!
Thanks for the 5-star review! We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Love this product, so easy to operate and keep clean. I have 2 fur babies and it stays so clean
Reply from Whisker2026-04-15
Hello Donna!
Thank you so much for the kind review! We're happy to hear that our Litter-Robot has been helping keep your fur babies litter area clean and tidy! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Overall, it works very well. I would recommend using the litter made by Whisker, otherwise it seems to stick to the bottom of the litter robot. It is nice not needing to scoop every day, but the bags need to be changed around once a week and the moisture in there creates mold sometimes. We just use baking soda at the base, and it seems to prevent this.
Reply from Whisker2026-04-15
Hi Rose!
Thank you for taking the time to write this honest review. We're happy to hear that the Litter-Robot has been appreciated in your household. We're happy to hear that you were able to resolve the issue with mold in your unit. Something that can cause this is if your Litter-Robot is kept in an area of high moisture/humidity. This can cause all sorts of issues with the internal components, with a higher chance of condensation buildup that can cause strong odors and corrosion of nearby components. If it continues to be an issue, we suggest moving your unit to an area with a lower humidity/a climate controlled area. Thank you again for your review and for being a part of the Whisker Family!
Extremely expensive luxury price for a poor quality robot that barely works, and as time goes on it breaks down more and more. NOT WORTH THE PRICE AT ALL.
Reply from Whisker2026-04-15
Hello Analyn!
Thanks for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
I recently ordered the Litter-Robot and couldn’t be happier with the entire experience from start to finish. The shipping was incredibly fast, it arrived sooner than expected. When I had quick setup questions their customer service team was super fast. Whisker has clearly built a brand and products that are second to none, and I wouldn’t hesitate to recommend them to cat owners looking for a smarter litter scooping solution!
Reply from Whisker2026-04-12
Hi Calvin!
Thank you so much for the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
It is a great litter box for cats however we had to slowly train our 5 year old cat. Do not change the cat litter. If it is compatible then keep it with the model litter robot but if not then slowly change the litter not immediately because your cat, if picky, will not get used to it immediately. Other then that, the system works and my cat loves it after 1 month.
Reply from Whisker2026-04-14
Hi Maritza!
Thank you for taking the time to write this honest review! We're thrilled to hear that you were able to get your fur babies acclimated to their Litter-Robot and that they are now loving it. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family!
I placed the order and it came with sufficient instructions and it works as advertised. Fortunately, I've had no issues. I love the litter feeder with the litter box. I can completely forget about litter anything for a week at a time. The effort I put in weekly is less than the effort I was spending daily. Expensive, but I feel like it's worth it to me and my two kitties.
Reply from Whisker2026-04-15
Hi Barbara!
Thank you so much for the kind review! We're happy to hear that you're enjoying your Feeder-Robot and Litter-Robot! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
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