Misleading subscription & confusing charges
I tried Topmediai briefly and purchased what I believed was a one-week plan (“Topmediai Text to Speech Online – 1-Week Plan Lip Sync Video”). I did not knowingly sign up for an ongoing subscription. The auto-renew language is buried in tiny, low-contrast text at the bottom of a crowded pricing page, while the main headline talks about a 1-week plan. Over time, multiple renewals ran that I didn’t notice right away, in part because the charges showed up on my statement as a different Chinese company name (深圳麦风科技有限公司), not “Topmediai.” I also never received any reminder emails before renewals. As soon as I realized what was happening, I cancelled and contacted support. They refused to refund all of the charges, only offering partial refunds and repeatedly telling me to “contact your payment provider” instead of taking responsibility. I’m sharing this so others know to be extremely careful. Read every line of the fine print and double-check how the merchant name will appear on your statement before you sign up.