Placed order of a hat and ended up demanding a refund.
Placed order of a hat, in the size I need) marked "in stock" on their website. Waited 4 weeks, then contacted them asking why the order hadn't been dispatched, replied with "it's still being made". I pointed out "still being made isn't "in stock". I was told I would recieve the hat in 3 weeks. After a 4 week wait contacted them again - only to be told the hat (still marked "in stock" for my size) was a new line and my order was a "pre-order", and they would start making the hats mid-May with a 3 - 6 week wait from there. Useless customer service, contradictory information given to the same enquiery - both of which also contradict the info on their website. Add to this there are at least 5 or 6 other "bespoke hat makers" all using the exact same website layout, photographs, promotional material, wording etc - would not use this (or any company described) again. Everything is deeply suspicious once you start looking.