Inexperienced Trip Advisor who cancelled my Tibet Tour booking
I had booked several China tours with China Highlights last 20 years and was very satisfied with the tour advisor Leon. Now I sent inquiry for a 4 day guided tour to Tibet (3 day less than the adverized 8 day tour). I requested to have Leon to do this for me if he is still there, but there is a Vanessa Zheng who took the case. Initially I was fine with her arrangement, but after I paid my deposit to sign up with the tour, she started with these warning re: uncertainly of able to secure train and flight ticket even though I already looked into train booking on CH website and I could secure seat booking right away as soon as I paid by PayPal. Then she suddenly told me that my itinerary did not include tranfer from train or airport (I thought that was complimentary and included on itinerary in the 8 day tour posted on CH website and she told me if I want transfer service I have to pay additional USD300 (cny2000) for 2 persons). After I demand that she check with her supervisor re: this outrageous transfer charge she came back that supervisor would grant complimentary transfer and insisted that transfer fee was an option not included in my itinerary price although the itinerary did indicate clearly Price includes transfer fee.. Since she never gave me an itemized pricing of itinerary like other Tibet Tour Travel Agencies that gave us quotes for similar itinerary, and I lost trust in her pricing given to me and told me it included 5% discount for having travelled with CH in the past, I lost trust re: how my final price was calculated. In addition, if she does not even know that hotel transfer fee is complimentary to start with and want me to pay USD300 for 2 instead, I need to know whether she made any more mistake in the itinerary pricing calculation as I want only 5 night hotel and 4 day guided tour with 1 day in Lhasa to tour on our own. Also, she never sent me letters of confirmation of train and flight booking 10 days after I paid my deposit. When I sent her the last email requesting that before I pay my final bablance, I want her to give me itemized pricing of my final itinerary to verify accuracy of her final pricing and the letters of confirmation which she said to be sent to me in 2 days after booking. She responded to tell me since I lost trust in her arrangement, she just cancelled my booking with China Highlight and would refund my deposit. So, like CH to respond how could you have such a trip advisor and would CH assign me another experienced agent for me. Unless she has something to hide in the itinerary itemized price, why she has a problem to send me these information? She is either incompetent or not honest.