Customer service is terrible
Customer service is terrible! Purchased a essentials plus machine 5 months ago. Today it started smoking and smelling like a short happened and now does not work. Called customer service. They offered me a 35% off coupon on their website. Went to purchase the same essentials plus and I says I could not apply the coupon (apparently because it was on "sale") I called customer service and said I don't want a different style and 90% of your machines are "on sale"!!! I stated, your "sale price" is the same price I would pay if I went to Wal mart and purchase it off of the shelf! Why would I wait 7 days shipping to receive the product when I can go to Wal Mart and purchase it 5 minutes from now?! Got the run around. Don't think I'll be purchasing a Keurig again. Nespresso might be my next purchase