Support was not typical Pair high quality
Support was not at the typical level of high quality I've come to expect from Pair. The issue was intermittent "Internal Server Error (HTTP 500)" messages and "Error Establishing a Database Connection" messages that indicated an issue at Pair. But the support person, instead, suggested that my database password had been changed (it had not been!) He mistakenly changed it to an old password that was commented out in my wp-config.php and then realized his mistake and changed it back asserting it was working now. But immediately after we ended the call the intermittent errors continued. He caused me further problems by referring the account to Pair security because the Wordpress installation failed a checksum. I had already scanned with Wordfence and verified no malware was involved. Then, it took Pair security almost 24 hours to scan the site and declare it clean (they found a readme file had been deleted which caused the checksum issue!) This action meant the site could not receive further troubleshooting support from tech support because it needed to clear security first. By the time Pair security had finally scanned and cleared the site the problems had gone away but I've not heard anything back from Pair as to what the issues were. Based on everything I know, this was likely a Pair web server and/or a Pair database server issue that probably got resolved in a reset.