I've been with Pair for over 30 years
I've been with Pair for over 30 years They are very good
About Pair Networks
Data updated- Website
- pair.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 61% (11/18)
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About this business
Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Written by the business, not verified by us.Is Pair Networks legit?
Pair Networks (pair.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Longtime users consistently praise the knowledgeable and friendly staff for their exceptional patience, dedication, and efficient support when resolving complex technical problems. Consumers deeply appreciate the extremely prompt response times, dedicated assistance, and reliable service provided during critical server and email issues. However, some customers also noted occasional unexpected delays, long phone hold times, and somewhat unhelpful responses when dealing with specific account difficulties. A few reviewers additionally mentioned ongoing frustrations regarding uncommunicated platform changes, broken pathways, and difficulties navigating the website interface and administration tools. Others reported instances where support was completely unavailable during weekend hours.
Auto-generated from all reviews of this business. For reference only.What people say
Prompt responses and effective advice
The Help I received provided the…
The Help I received provided the necessary resources that I needed to solve my problems. Thank you.
no communication
There was no communication from the billing department. Thankfully, I did get a good tech on the phone the last time I called and he was very helpful. Unfortunately, issues persist.
The Pair tech staff were great
The Pair tech staff were great - but it seems the process cost us thousands of dollars. It took 9 days from our first call til the issue was resolved. I know Pair had an unprecedented hits last Tuesday or so so we got pushed back - and that was ok - but it took so much back and forth to create the approval process to recover one small staging back up. Your normal backup process is amazing but until this I did not know there was NO process to let us recover a staging server. I would offer to ADD this - backup LIVE? yes if active back up STAGING? YES1
Received quick and efficient service
Typically great service
I needed to have a request handled on a weekend. It was taken care of promptly and efficiently. I've been a Pair customer for decades now, they've always been great.
I received a fast response to my issue
I received a fast response to my issue, and the issue was solved.
Very Prompt
Anthony and Ivan were very prompt and very informative in answering my question regarding pricing.
I was on hold and was disconnected…
I was on hold and was disconnected before someone answered.
Lilith responded within an hour to my…
Lilith responded within an hour to my email with the solution to my issue on a Sunday evening! Pair’s human customer support is one of the reasons I have been a customer for many years.
Great service from PAIR Network
Great service from PAIR Networks as usual! Thank yoU!
OMG. Get better SPAM filtering. PLEASE!!!
OMG. Your spam filtering is so totally the worst. You are using freeware. Please let me pay for something that approximates real intelligent spam detection. Your freeware simply does not work. Also it’s ridiculous that I had to ask this question three (3) times. Do better.
Needs a bit more work to be perfect
The new way of reporting "online" versus waiting for a phone to be picked up by Pair is much better. It also seems they get to fix the problem a lot fast. I would like to see notice sent in a timely manner that the problem has been resolved.
Slow response
I emailed them a request for support after I found the site they host for me had been down for at least six hours (according to when they'd sent an email alert about emergency maintenance), logins to their account control panel / support were timing out, and they weren't answering their tech support phone number. I didn't receive a real (non-automated) reply from them until they emailed me nearly 6 hours later--4 hours after I'd already emailed them a follow-up to say that the site had just come back online so they could feel free to cancel the support request. I was not impressed by the level of support.
Quick to-the-point advice
Quick, to-the-point advice that solved the problem, and proactive verification that the suggested solution would work.
Top Rate Service.
Very helpful - detailed information - exactly what I needed. This support was prompt and clear save me precious time in resolving my questions.
I was concerned about the renewal of my…
I was concerned about the renewal of my domain and could not remember if I paid it through PAIR or HOVER. I reached out to PAIR customer service to clarify, as it seems I get multiple renewal notifications each year. It took three emails for me to be clear, to be sure, and the response was timely and assuring, good customer communications.
The problem that I had was solved
The problem that I had was solved. That was the most important. But I had to write 4 times before they had the correct solution. So, that is improvable.
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