The support team is great!
Reply from Pair Networks2026-07-24
Thank you very much for taking the time to let us know!
About Pair Networks
Data updated- Website
- pair.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 61% (11/18)
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About this business
Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Written by the business, not verified by us.Is Pair Networks legit?
Pair Networks (pair.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Longtime users consistently praise the knowledgeable and friendly staff for their exceptional patience, dedication, and efficient support when resolving complex technical problems. Consumers deeply appreciate the extremely prompt response times, dedicated assistance, and reliable service provided during critical server and email issues. However, some customers also noted occasional unexpected delays, long phone hold times, and somewhat unhelpful responses when dealing with specific account difficulties. A few reviewers additionally mentioned ongoing frustrations regarding uncommunicated platform changes, broken pathways, and difficulties navigating the website interface and administration tools. Others reported instances where support was completely unavailable during weekend hours.
Auto-generated from all reviews of this business. For reference only.What people say
PHP Upgrade
Contact with a human rather than AI, and the problem solved quickly.
Reply from Pair Networks2026-07-24
That is always fantastic to hear and if anything else comes up our team is here 24/7! Thank you for taking the time to leave us this feedback.
Quick Response
I received a response quickly from the website contact form and received the support I needed.
Reply from Pair Networks2026-07-24
I am so glad to hear that you were able to the information you needed quickly! Our team is always here 24/7 and you can email them directly at [email protected] as well.
Timely alert, problem solved
Timely alert about an issue on my hosting account. Very prompt responses to my questions, problem was solved with the advice given by Pair Networks
Reply from Pair Networks2026-07-24
Thank you very much for taking the time to let us know and I'm glad to hear the problems are all fixed up. Our team is always available if anything else comes up!
The directions to update dns info was…
The directions to update dns info was clear and useful. Thank you!
Reply from Pair Networks2026-07-24
Glad to hear that and thank you for taking the time to leave us this feedback! Let us know if there is any way we can improve next time.
The technicians were amazing!
The technicians were amazing! They identified the root of my problem quickly and accurately. Although nothing could be done to correct it, since the problem was irreversible due to my own ineptitude, I was impressed with the thoroughness of their investigation.
Reply from Pair Networks2026-07-24
It is great to hear that our team was able to help you determine this though I am sorry to hear that it could not be fully fixed. Thank you very much for taking the time to leave us this feedback!
When I click the link to my request
When I click the link to my request, it says "the page you are looking for doesn't exist". Complete failure
Reply from Pair Networks2026-07-24
I am very sorry for the trouble, I am not exactly sure which link you are referring to without context. I encourage you to reach out to our Support Team at [email protected] so that we can help get this resolved for you!
Timely response and support
Reply from Pair Networks2026-07-16
Always fantastic to hear! Thank you for taking the time to let us know.
Pair did NOT get to the root cause
Pair did NOT get to the root cause. I had not changed my password, and was logging in with the correct username/password, but the login was unsuccessful. Ultimately I used the password reset link provided by the agent, so I can log in again. But I never found out what was really going on, and thus how to prevent it from recurring.
Reply from Pair Networks2026-07-24
I am very sorry to hear that there was only a half resolution as our team should have provided that information. I encourage you to reach back out to our team so that we can find the exact cause of this change! You can mention Trust Pilot in the inquiry to have this issue escalated and thank you for bringing this to our attention.
Junk email has not stopped
The root cause of junk email has not been addressed so far. I continue to receive tons of junk email. The option for rejecting email with certain words in subject also does not work in ACC.
Reply from Pair Networks2026-07-16
I am very sorry about the spam emails. Our system admins have implemented some changes to our filtering rule set and so far we have been seeing a huge reduction in spam mail. Please reach out to us immediately if you are still facing these issues, as we want to get this resolved!
DB Upgrade
After asking to schedule a time for the DB upgrade so that we could be on to test and see that the site was working, the upgrade was performed without notice in the middle of the night on Friday 2 AM EST, when we were all out of office AND on July 3rd, the observed Independence Day holiday at our office.
Reply from Pair Networks2026-07-25
I am so sorry that our team handled this DB upgrade so poorly and I will have to review this with management. While we do offer overnight upgrades for low traffic hours, it should not have been done without your confirmation. Thank you very much for bringing this to my attention and if there are any further issues please let us know!
Prompt Solutions
Anthony took care of it… twice. Very much appreciated
Reply from Pair Networks2026-07-24
Fantastic to hear! I will make sure to pass this feedback to Anthony and thank you for taking the time to let us know.
I wasn't told why my website was down
I wasn't told why my website was down. Obviously, something happened to take it down. I would have accepted it better had I been warned that it would be down.
Reply from Pair Networks2026-07-24
I am very sorry to hear about this incident and I will make sure to pass this feedback over to management. Our team should have provided information on the downtime or if there was a system notice posted, should have referenced that. Please reach out if you see any further issues with the site!
Pair customer support has always been…
Pair customer support has always been and continues to be excellent in resolving issues quickly and being technically accurate. On this latest issue I had, sending email from my server, I thought was a configuration problem resulting from a recent account move. With Dominic's (pair technical support analyst) help, I was able to isolate the problem. It turned out the problem was in one of my perl scripts. Thank you pair!
Reply from Pair Networks2026-07-25
I am glad to hear that it ended up being any easy resolution in the end! I will pass this feedback over to Dominick and I thank you for taking the time to let us know.
More basic help desired
Although I am a skilled user, and can follow what pair tells me to do when I ask a question, I would still like more "hand-holding." When I ask a question and the answer is basically "Modify your .htaccess file and add a command to do X" — which is what I got — that's less helpful than I would like. Maybe that means I am not pair.com's target user and I should get a different host.
Reply from Pair Networks2026-07-16
I am very sorry to hear this wasn't explained fully in their reply. You can always ask for further explanations on specific things, like what an .htaccess file is, and our team will be happy to explain in detail! Thank you for taking the time to let us know about this as well.
Well the staff quickly responded to all…
Well the staff quickly responded to all of my questions.
Reply from Pair Networks2026-07-16
Always glad to hear this! Thank you for taking the time to let us know.
great assistance
Reply from Pair Networks2026-07-16
Always glad to hear that! Thanks for taking the time to leave us this feedback.
Appreciate the ability to get support…
Appreciate the ability to get support from a helpful real person rather than a bot!
Reply from Pair Networks2026-07-16
We are so glad to hear that! We always have live agents 24/7 monitoring the [email protected] address and agents via phone 8Am-8PM Est.
Pair networks are real humans doing a…
Pair networks are real humans doing a great job, the recently performed an in place major version mysql server upgrade, but crucially took their time, running a complete pre migrate test in a staging environment, to verify the upgrade would work prior, and then managed it at a time that suited us, and informed us along the way.
Reply from Pair Networks2026-07-16
Our team always likes to take precautions for things like software upgrades before doing the final changes. I am glad that this resulted in a smooth process and thank you for taking the time to let us know!
Horrible unprofessional service and experience, absolute nightmare
The migration has been a complete and utter disaster, and has compromised and made my work more difficult. The service team has been unhelpful after numerous calls. And to make matters even worse I now have hundreds of spam messages to deal with each day. I was told that this is a Pair issue and would be rectified but it has only gotten worse.
Reply from Pair Networks2026-07-25
I want to sincerely apologize for both the issues with the migration and the high volume of spam mails. I will make sure to follow up with management in regards to the first issue. In regards to the spam, our admins deployed new rules to combat this. If you are still facing these issues please reach out, as we want to get this resolved for you!
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