Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Written by the business, not verified by us.Pair Networks (pair.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-11.
Reviewers had a great experience with this company. Longtime users consistently praise the knowledgeable and friendly staff for their exceptional patience, dedication, and efficient support when resolving complex technical problems. Consumers deeply appreciate the extremely prompt response times, dedicated assistance, and reliable service provided during critical server and email issues. However, some customers also noted occasional unexpected delays, long phone hold times, and somewhat unhelpful responses when dealing with specific account difficulties. A few reviewers additionally mentioned ongoing frustrations regarding uncommunicated platform changes, broken pathways, and difficulties navigating the website interface and administration tools. Others reported instances where support was completely unavailable during weekend hours.
Auto-generated from all reviews of this business. For reference only.Pair has managed our company's main server for many years and I'm very thankful for the terrific support they've provided along the way. I recently needed a config change to the host OS and Sam got it done quickly and painlessly.
Our team is always happy to make supported adjustments to the configuration and it's great to hear that it was quick and painless. Thank you for taking the time to leave us this feedback!
I resolved the issue when I determined I had not renewed the certificate. I appreciate the issue was investigated, but I had already solved it. One issue you should correct. The email notice of expiration did not include the specific web site needed attention, just the admin. Please include the explicit web site name requiring attention.
Both the renewal notice and install confirmation should have the domain name in the email subject line. I am very sorry if for some reason this was not the case and I'm glad to hear the site is back online and secure!
I have a file store here, which I use to serve documents and images. This is on a VPS, mainly because of my technical and hobby interest. More recently, I signed up for WordPress hosting with a limit of two sites. I use one of these for a website that easily does everything I want it to. I like the WordPress control panel or dashboard. You can download Plugins which add particular functionalities to your site or dashboard. These are usually free of charge, from something similar to an App Store. The great Staging feature allowed me to develop the structure, content and appearance of my website prior to going live. I also have PairCDN on that site; again, mainly a hobby thing. When you need support, you will find that they are very good. It is human support, but often you can find what you need via the Knowledge Base. Support was great when I was developing my website and getting it off the ground as some aspects were beyond my capability.
This is absolutely fantastic to hear and I am so glad that our system allowed you to get your Wordpress sites live on the web! I will pass this feedback along to the team and I thank you for taking the time to leave us this feedback.
It took a few times but we did get the server to meet the ridiculous requirements that PCIDSS tests required.
PCI is definitely very strict and requires a laundry list of things to pass their tests. I am sorry that this caused a headache for you but it is great to hear that you were able to get it done in the end! I will make sure to pass along this feedback so that we can achieve this on the first try going forward.
I was able to reach someone on a weekend and they responded quickly and were very helpful. I've been consistently pleased with support from Pair.
We always have support 24/7 via email, even on weekends and holidays, so don't ever hesitate to reach out! Thank you for taking the time to leave us this feedback as well.
This is actually about the way your security and abuse section handled our latest request for assistance cleaning malware. To me security and support are the same for all intents and purposes though to you they may be considered separate. Indeed they ran the scan to find and clean malignant files but argued about removing symptoms of the malware attack saying that they were not responsible for that. They finally agreed to do that as "a one time courtesy". I don't consider that any sort of courtesy but part of the one time job that we paid for. When I asked what edit they did to accomplish that so that I might handle that myself if this ever reoccurs, I got a vague unhelpful answer saying that they did the edit through the website dashboard.
I am very sorry to hear about the frustration regarding your recent experience with our security team. I know that the malware is already stressful enough to deal with. I would love to discuss this matter with you to directly, if you have the time. Please reach out to us at [email protected] and mention this Trust Pilot review!
I had trouble with several of my accounts getting too much spam. I contacted Pair and they responded very quickly and addressed the issue. I am always impressed with the level of technical expertise Pair engineers have as well as their communication skills.
Spam has certainly been on the rise due to the use of AI to increase the magnitude and better disguise the emails. Our team is certainly aware and ready to combat this. I am glad they were able to get this cleaned up for you! Thank you for taking the time to let us know.
Detailed (hopefully) correct answer arrived in reasonable time. Thanks!
I hope that the information our team provided was able to help resolve this. If there are any issues at all, please don't hesitate to reach out again and our team will be happy to take a look!
I was unable to ssh into my Pair account using an SSH keypair. Lilith replied that there were too many failed login attempts. I had installed an ssh program and tried it out. It did not work. The messages from Pair Support were prompt and helpful and helped me fix the problem
Our security systems need to be quite strict, especially on the SSH service, as it gives you access to so many things. I am glad our team was able to quickly identify and correct this. If you think this might be occurring again in the future please reach out immediately!
I'm not running a business. And its getting very expensive.
I definitely hear your concerns as just about everything tech related has been feeling the effects of the AI bubble. Our team is always happy to take a look at your bill and see if there are ways to help save though! Please reach out at [email protected] and you can mention Trust Pilot to have the ticket escalated.
Thank you for taking the time to let us know and I will make sure to pass your kind words along to the team!
A support really helpful. They answer quickly, and tell you where's the problem, and how to fix it
Thank you for very much for taking the time to let us know and I will make sure to pass this feedback along to our team!
Prompt response and quickly fixed the issues.
It is always great to hear when the issue is solved both accurately and with speed. Thank you for taking the time to let us know and if anything else comes up, our team is always here to help!
That is always fantastic to hear! Thank you for taking the time to let us know.
Pair support always the gold standard against which every other support provider should be measured. Friendly helpful support is so valuable and so necessary in today's market.
We certainly understand the importance of being able to speak to a real person with complex matters like these. That's why our team remains entirely based on-site here in Pittsburgh! Thank you for taking the time to leave us this feedback.
the representative answered all my questions regarding SSL Certificates.
These days it is as important as ever to keep your website secure and I am glad our team was able to provide information on this! Thank you for taking the time to leave us this feedback.
The support person did not read my request carefully enough to give me the correct directions on how to change my automatic signature lines at the end of all my emails. However, they did send me to to an area in settings that helped me. I tried clicking on everything that made sense and I finally found the right link that allowed me to change my name and phone number.
I am very sorry to hear that the support representative did not provide the proper instructions for this situation. It is fortunate that you were able to find the correct settings on your own. I will make sure to pass this feedback to management and I thank you for taking the time to let us know!
Thank you for taking the time to leave us this feedback and please let us know if there is anything we can do better next time!
The technical support representative of Pair Networks did a perfect job helping me resolve all the issues I was experiencing and professionally answered all my questions. It is impossible for anyone to have done a better job then he did in helping me to understand the changes Pair Networks deployed since the year 2025. I anticipate much mutual increase in internet service offerings. Regards, Michael Coniker team
We are very lucky to have Ivan as a member of our team and I am glad to hear that he was able to meet all expectations! Thank you for taking the time to let us know.
Issue not solved. Crons that worked before still not working. Update: Resolved .
I am very sorry for the trouble this inconvenience may have caused and I am glad to hear that we were able to get things working again in the end! Thank you for taking the time to let us know so that we that we can improve on this in the future.
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