Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Written by the business, not verified by us.
Is Pair Networks legit?
Pair Networks (pair.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Longtime users consistently praise the knowledgeable and friendly staff for their exceptional patience, dedication, and efficient support when resolving complex technical problems. Consumers deeply appreciate the extremely prompt response times, dedicated assistance, and reliable service provided during critical server and email issues.
However, some customers also noted occasional unexpected delays, long phone hold times, and somewhat unhelpful responses when dealing with specific account difficulties. A few reviewers additionally mentioned ongoing frustrations regarding uncommunicated platform changes, broken pathways, and difficulties navigating the website interface and administration tools. Others reported instances where support was completely unavailable during weekend hours.
Auto-generated from all reviews of this business. For reference only.
Joe from Pair Tech Support is an exemplary employee!
After a few failed attempts to reach Tech Support on a busy Monday morning after the July 4th weekend,
I selected "sales" on the phone menu and was connected to Tech Support. A terrific representative named Joe spent an inordinate amount of time with me trying to find the problem I was having when trying to send email from my iPhone 17 Pro. We determined that all settings on the Pair end were proper and there must be a problem on the "Apple" side. After a lengthy call with a tech at Apple Care, the issue was solved.
Joe at Pair was terrific. He showed extraordinary patience, professionalism, technical knowledge, and was vey friendly.
Compliments to him for his service. Pair should be proud and happy to have him on staff!
Reply from Pair Networks2026-07-16
This is wonderful to hear and I am glad to hear that the issue was resolved in the end. I will make sure to pass these kind words over to Joe and thank you for taking the time to let us know!
Devin was very patient and helpful, and in the process i learned a lot about how my computer communicates with various web pages. And everything was resolved successfully. Thank you!
Reply from Pair Networks2026-07-16
We are glad to have Devin as a part of our team and it is fantastic to hear that he was able to not only help but also provide the info you need going forward! I will make sure to pass these kind words over to him.
We've been using Pair since the 1990s. Their support is superb - fast responses, sensible conversations and advice that actually works. Very happy customer!
Reply from Pair Networks2026-07-15
Always glad to hear from our customers who have been with us since the beginning! Thank you very much for the kind words and I'm glad that we have continued to meet your web hosting needs.
I spoke with Jared, who handled my issues from start to finish. He was impressively patient and thorough. He explained in detail the options available and provided scenarios on how pathing and redirects work. Walked me through each step and guided technical decisions that I normally would not understand. The call ended with me gaining knowledge about email POP path’s vs IMAP. Very happy my domain and email is hosted by Pair. Great experience!
Reply from Pair Networks2026-07-15
This is absolutely fantastic to hear and I will make sure to pass your kind words along to Jared! Thank you very much for taking the time to let us know.
The technician read and understood my reports of the problem. They responded quickly, diagnosed the problem, explained what the problem was (my IP address had gotten onto a lockout list), and restored my access.
Reply from Pair Networks2026-07-03
That is great to hear and I am glad the team was able to get you back in quickly! If you keep running in to this issue, you can always ask support about whitelisting your IP.
First Class! I highly recommend the team at Pair Networks.
As far as I'm concerned, this team all deserve a raise in pay. Dominic, Don, Devin and Annie helped us sort out some pretty sticky connection errors we were having in our email client.
And then, we briefly lost http service in the wee hours. An email to urgent@pair prompted the team to check the server logs and somehow during a debugging operation I was conducting I evidently set off a bunch of packets that looked to Apache like an intrusion attempt and it locked me out, generating a series of 403 errors. The team consulted the server logs and whitelisted our IP#, so that won't happen again.
First Class! I highly recommend the team at Pair Networks.
Reply from Pair Networks2026-07-03
I am glad to hear that the team was able to restore your access and prevent it going forward. Our security has to be quite strict these days with the state of the internet. I will make sure to pass these kind words to each of them and thank you for taking the time to leave us this feedback!
Pair support is always helpful! Unlike many other support teams nowadays, you are always contacted by a real human, who takes a good look at the issue and provides actually helpful and applicable solutions to your problem. If you need more clarification, you can always ask -- and again, they get back to you in a timely and accurate manner.
Reply from Pair Networks2026-07-03
Even in 2026, Pair continues to maintain our 24/7 support. As we know how complicated web hosting can be! Thank you for taking the time to let us know and I will make sure to pass your kind words along to the team.
It took some repetition to make my request clear to the support desk person, and then there was no good answer (this part is not his fault). The new Site Builder has no direct system for receiving customer requests via a Contact Us Form, and no system at all for facilitating our reply to the customer. It requires a tedious manual workaround.
Reply from Pair Networks2026-06-26
Thank you very much for bringing this to my attention and I am sorry for the inconvenience this has caused! I will discuss this with our developers to see what can be done.
Support was not at the typical level of high quality I've come to expect from Pair. The issue was intermittent "Internal Server Error (HTTP 500)" messages and "Error Establishing a Database Connection" messages that indicated an issue at Pair. But the support person, instead, suggested that my database password had been changed (it had not been!) He mistakenly changed it to an old password that was commented out in my wp-config.php and then realized his mistake and changed it back asserting it was working now. But immediately after we ended the call the intermittent errors continued.
He caused me further problems by referring the account to Pair security because the Wordpress installation failed a checksum. I had already scanned with Wordfence and verified no malware was involved. Then, it took Pair security almost 24 hours to scan the site and declare it clean (they found a readme file had been deleted which caused the checksum issue!) This action meant the site could not receive further troubleshooting support from tech support because it needed to clear security first.
By the time Pair security had finally scanned and cleared the site the problems had gone away but I've not heard anything back from Pair as to what the issues were. Based on everything I know, this was likely a Pair web server and/or a Pair database server issue that probably got resolved in a reset.
Reply from Pair Networks2026-06-26
Thank you very much for taking the time to bring this to our attention. That is most certainly well below our expectations and I will definitely be following up with management to ensure something like this never happens again! If you run into any more issues with this please let us know immediately.
I have had an account at pair for over 10 years. They have always provided excellent support and their servers provide excellent speed and reliability.
On my latest support request tech support analyst Devin provided me with excellent technical details about the problem I was having and what the performance limits placed on accounts on shared servers are. With this information I was able to make the needed changes to my script and it is now functioning perfectly.
pair provides excellent technical support.
Reply from Pair Networks2026-06-26
We are definitely lucky to have Devin as a member of our team and it is fantastic to hear that the he was able to get the scripts working! Thank you for taking the time to let us know.
The usual professional and considerate response I have come to expect, after 20+ years as a pair user. i've used other hosting companies, and the experience is no-where near as satifsfying.
Reply from Pair Networks2026-06-26
We are delighted to hear about this experience and honored to have served your sites for over 2 decades! Thank you for taking the time to let us know.
ScalaHosting
SITE123
HostPapa
Liquid Web Inc.
Squarespace
InMotion Hosting
RocketNode Hosting
OrangeHost