Web Hosting by pair Networks, a reliable World Class hosting service. Shared hosting, virtual private servers, dedicated, cloud, and domain registration.
Written by the business, not verified by us.Pair Networks (pair.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 78% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 61% of negative reviews. Last updated 2026-08-11.
Reviewers had a great experience with this company. Longtime users consistently praise the knowledgeable and friendly staff for their exceptional patience, dedication, and efficient support when resolving complex technical problems. Consumers deeply appreciate the extremely prompt response times, dedicated assistance, and reliable service provided during critical server and email issues. However, some customers also noted occasional unexpected delays, long phone hold times, and somewhat unhelpful responses when dealing with specific account difficulties. A few reviewers additionally mentioned ongoing frustrations regarding uncommunicated platform changes, broken pathways, and difficulties navigating the website interface and administration tools. Others reported instances where support was completely unavailable during weekend hours.
Auto-generated from all reviews of this business. For reference only.I was surprised to find no weekend phone support. This slowed things down a lot and, while waiting for responses, I continued to try solutions on my own, one of which made things worse. Eventually the original problem was solved and, on Monday morning, your support tech quickly found the last fix I needed to make, restoring fully.
Never answered my question. Only pointed me back to a KB article that I’d already read and I told him did not answer my question. .
I'm not tech savvy and so appreciated how patiently Ivan explained to me over the phone my options and next steps. He then wrote and emailed me a step by step process to address the situation. I also received a timely response from Dominic (over the weekend) addressing a couple of concerns. so grateful!!
Great / quick reply to my e-mail. Annie sorted out my concern where a scammer wanted money from me. I did not how to block this e-mail. all sorted now
Fantastic to hear! I will make sure to pass along the positive feedback to Annie and thank you for taking the time to let us know.
The response time was super slow. After waiting a day with no response, I had to move my domain to another provider to get things working again. They didn't respond to my support case until after I had already transferred the domain away.
I've been with pair.com for a couple decades now and I stay because of local support. Over the years, I've been able to call them at all hours of the day and get a person in the U.S. that helps me every time! No language or dialec issues at all. The follow up is great too.
Our team remains entirely based in Pittsburgh, where the main data center resides. I am glad to hear that the team continues to provide the highest level of support and thank you for taking the time to let us know!
Chat was not much help - the fast email support was excellent however.
I am sorry to hear that the chat service was unable to assist. It is great to hear that the team was able to get you the help you needed! You an always reach them via email at [email protected] 24/7. I will make sure to note this and thank you for taking the time to let us know.
They got back to me right away and explained the process in a way that my guy could figure out what was going on. I didn't understand the answer but my guy did :)
I am glad to hear that their communications were able to bring about a resolution! Our team is also more than happy to explain further or in less techy terms, if you are ever unsure. Thanks for taking the time to leave us this feedback.
Pair has risen to the challenge in every service request I've made during the 26 years I've been a Pair customer
Thank you very much for taking the time to leave us these kind words. We are honored to have served your sites for over two and half decades! I will make sure to give the team the positive feedback.
I'm pretty web-savvy, but I couldn't figure out why some old sites were unresponsive. I asked Pair Support merely for a diagnosis so I could dig in and fix things. What I received was a diagnosis, a repair, and advice on new tools I could deploy in the future for such cases. Not only did I learn something and save time, I'm better equipped for the future.
I am so glad to hear that you were able to get your old sites back online with their help! They are always available to check over the logs and configuration to help save you time. Thank you for taking the time to leave us this feedback.
Thank you very much for taking the time to let us know!
I already sent a review that was accepted.
Sorry about that, I do see that your other review came through as well. Thank you again for taking the time to leave us the feedback!
In the roughly 20 years that I’ve been using pair.com and pairdomains.com for all of my web development I have had stellar support service. This last time, however it was the first time I ever received the “That’s your problem.“ answer. In order to allow my client to use their QuickBooks 2015 for the Macintosh on their MacBook Pro 2015 to do invoicing they needed a non-Gmail address. I had been trying to advise them to stop using Gmail for at least a decade so I said let’s set up your domain and build a payment portal on your website and, with a domain email address of your own, you can send your invoices. The invoice’s sent just fine out of QuickBooks for the Macintosh 2015. The problem was that my client was not able to use IMAP with an older web browser or Mac mail. I set up Pair WebMail using Google Chrome and she was able to pick up her email that way. Unfortunately, this was happening over the weekend and there was no service support over the weekend. That was different also. When I finally did receive an answer. I was told it was basically my problem so they couldn’t help me. I think it depended more on who was helping me because I found other Pair support agents who were way more creative and had inventive ways to fix things. It was just the luck of the draw, I’m sure. I still intend on using pair and Pair Domains. The bigger problem for me is Pair charging for every single email account now which, for my tiny web development business, almost tripled my yearly cost.
I am sorry for the inconvenience this has caused. However, we have to maintain certain security standards on our servers, in order to remain compliant. As time goes on encryption standards are updated and as such we have to disable the older, insecure ones. Apple determines which security standards their software/devices use and prevent older devices from receiving updates to fix this. So unfortunately, this truly is a case where we cannot provide support.
Issue fully resolved very quickly. As always
Thank you very much for taking the time to let us know!
As a Pair customer since 1997, I can vouch the customer service is excellent. Prompt. Helpful. Educational. My first experience was a question at 3 a.m. while I was building a website. I figured response would be sometime during the following day. I was astonished when the response was immediate and the problem solved within the hour.
It is always wonderful to hear from our customers who have been with us since the beginning! Thank you very much for taking the time to leave us this feedback and never hesitate to reach out, any time of day or night.
Pair´s support responded quickly, sincerely, and honestly. Pair´s support responded using simple language. I was able to make decisions quickly.
This is everything that our team strives for and I am very glad to hear that they are hitting that mark! Thank you for taking the time to let us know.
Site issues repaired about 15 mins after request sent in, with a concise explanation as to the problem which caused it. 5 stars.
Our team is always available if you run into issues like this with your server and I'm glad that they gave a proper explanation as well. Thank you for taking the time to leave us this feedback!
Ivan was patient and expert and clear. Couldn't ask for more.
We are very lucky to have Ivan as a member of our team! I am glad he was able to make this a positive experience and thank you for taking the time to let us know.
Excellent and competent assistance. Only reason for 4 stats in stead of 5 was that initial query was not fully understood, and I had to explain it a second time.
Thank you for taking the time to let us know and I am glad that the team was able to help you out. I will pass on this feedback and hope that we can get it on the first next time!
I am very sorry to hear that there was no follow-up from our team. It is possible that your inquiry was not received, if there was no reply at all. I encourage you to reach out to our team directly at [email protected], so that we can help you get this resolved!
104 reviews matching
ScalaHosting
SITE123
HostPapa
Liquid Web Inc.
Squarespace
InMotion Hosting
RocketNode Hosting
OrangeHost