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Katlin Miller

United States

1 Reviews
3 Reads
0 Useful

1 review

Lovense

If you aren’t a cam girl, don’t bother.

Honestly this company sucks and had the worst customer service. We bought it to prep for my spouses deployment if you catch my drift. The downside is that this company pays no attention to their shipping. The first package they sent to an address I didn’t even upload. The second time they input the correct address and the wrong unit. They mailed it to a unit that actually had a neighbor that was camming for work. Mind you our community has all bills paid, including cable and internet I detail this because it becomes very important. Apparently she thought a client had gifted it to her as it turns out she had been gifted a product from them it just wasn’t this one. I reported it tried to tell them I found where these had delivered it but it is now used. Mind you I also had to have the weird convo with her myself to detail which package she had of mine. She confirmed it apologized and offered to contact the company. She went ahead and “cleaned” it and repacked it for me to essentially return and get a replacement. Rather than apologizing for their error in shipping address which still confuses me to this day, their support staff was utterly horrible. They never replaced the device, and instead deactivated the ability for it to work through the app or virtually which is the only reason we bought it to begin with. They then broke American laws for how businesses are allowed to operate, and even emailed proof that they had done so; while accusing me of lying despite it having been connected to a rather famous local porn star’s camming account. All because it was the same IP address which happens when we all share the same internet. They aren’t intelligent enough to understand that however. Apparently it is more plausible for them to believe I could pretend to be her, I could also make all of the address errors their shipping department made too I guess. I had to dispute the charges and send proof to get my money back. The very fact their support will violate the laws of the consumers it is selling to, while refusing to back their product is shocking and concerning.

2025-01-27