No tech support, Warranty is a joke
I purchased PongBot Omni Pro for $1300. This little robot is incredibly customizable and easy to use, until it stops working after only 8 months of normal use. Then I discovered that the company doesn’t have proper after-sales support. They have no office locations in the U.S., and all communication has to go through someone oversea. That means you ask a question and get a reply a day later (if you’re lucky). If you ask a follow-up question, you wait yet another day. The process is ridiculously long and inefficient. Although they claim the product has a 1-year warranty, they asked me to sent them numerous video clips showing that the robot doesn’t work properly, and I followed every troubleshooting step they asked of me. In the end, they wanted me to fix it myself by shipping me a part. The part arrived after 2 weeks, it is clearly a used part they disassembled from another robot. Right after it arrived, my husband and I spent 3 hours trying our best to do the repair followed their crappy instructions, but no luck. The robot reacted the same way. Nothing is working. They finally agreed that I would have to pack the robot myself and ship it to their overseas location, but they have been extremely slow in arranging the shipping. I even paid $65 to have a packing company box it up with padding, and this giant box has been sitting in my living room since mid-September with no instructions on how or where to ship it. It’s now been 6-7 weeks since the robot stopped working, and I don’t know how long it will take to get this process done. All their responses were “we have some issues with our repair warehouse, we will let you know when we confirm”, over and over, not helpful at all. This has been a such frustrating experience. I regret getting this $1300 robot in the first place. I suggest you really need to think through before you purchase it.