FALSE ADVERTISING OF FREE SHIPPING on $29+
The app says in MULTIPLE spots that I should receive free shipping on my orders of $29 or more (no exclusions or disclaimers listed). AND I have the screenshots from the app to prove it! I went to place an order for a hat that was $29.99 after a sale promotion / before taxes and it was not showing free shipping as an option. I reached out to their customer chat support for help, and received no help. I had to explain myself multiple times because the rep was clearly not speaking English and didn't seem to understand my issues. They eventually stopped replying. I tried the chat again, this person had a better understanding, but also stopped replying. The sale was about to end so I went ahead and placed the order and figured I would sent an email after. Well it appears the horrible chat option is my only option to get help on this. So I get on the chat and all they tell me is "well you can't apply a free shipping code with a sale code" - THERE IS NO FREE SHIPPING CODE! It's supposed to be an automated discount with my Fanatic One tier! So then they tell me "Well it has been disabled and free shipping is no longer an option for $29+ even if our website/app states it" THIS IS FALSE ADVERTISING! I will be buying my sports gear elsewhere now. DONE with Fanatics and filing a report with Better Business Bureau. HORRIBLE customer service!