After being a Dua’s customer for a few…
After being a Dua’s customer for a few years and amassing a collection of their perfumes, i am deeply disappointed after my recent experience. Have ordered a THIRD bottle of my favorite perfume in December. A THIRD BOTTLE. Dua sends a wrong fragrance in the right bottle. Even the colour of perfume is different, let alone the scent - it’s a completely different fragrance, to add insult to injury, it’s not one I would use either. Writing to Dua immediately, what do i get? They will not take responsibility for their mix-up, no redress, NOTHING OFFERED TO FIX THE PROBLEM OR COMPENSATE. First they came back with suggestion to let it stand for a while, as if it will magically turn a wrong scent into a right one, then they refused to refund or issue credit. Hell, they even refused to acknowledge they’ve done wrong. I am willing to send it back, but it’s not their policy, apparently. So yeah, lost me as a customer and i suggest you walk away, too, they are pricey, their delivery is horrendously expensive and they won’t put right their own mix-ups. ALL THEY HAD TO DO WAS COMPENSATE, not refuse to fix it, which is literally what they did. I sent them photos of both bottles i have side by side, it’s clearly not the same perfume with one being almost colourless and the other the colour of strong tea, still got the ‘let it macerate’ reply. AVOID.