Great but not Perfect
Overall the browsing, website look and feel, purchase and delivery status updates have been great. TBH as a sneaker marketplace, Novelship is doing a rather good job i must say! 4 stars out of 5 is due to room for improvement, especially on the after sales customer experience as after each reply to CS, an automated msg stating high traffic will cause delay in response. This might come off as an excuse for end users most of the time receiving such automated msgs, thus an area to look into. Despite my first purchase having slight defects, I still accepted Novelship's compensation options due to their transparent policies, but to receive less than 10% as refund is rather discouraging TBH.