Extremely disappointing experience.
Extremely disappointing experience. I contacted the company before delivery to cancel my order, as I found after ordering that the size would be incorrect. Despite this, they chose to proceed with shipping anyway. As a result, I’m now being offered a refund of less than half the original amount, due to the fact they are trying to cover their delivery costs, while also being expected to cover return shipping myself. This does not feel like a customer-first approach. Instead, it gives the impression that the process is structured to favour sellers at the customer’s expense. I would strongly advise others to think twice before purchasing, particularly if there’s any chance you may need to cancel or return an order.