Two months, no replacement, no refund, no accountability
I returned a damaged item which Aspinal of London received in December, and requested a replacement. I was told this would take up to 10 working days. It is now 10th February - almost two months later - and nothing has been resolved. Despite contacting customer service at least 5 separate times, I’ve had nothing but automated replies, vague apologies, and promises to “escalate” followed by silence. No replacement, no refund, and no proactive updates - all while Aspinal holds both my money and the returned item. For a so-called premium brand, this level of service is completely unacceptable. Return number: 584248 Order number: WEBS2071773