Lack of transparency and really…
Lack of transparency and really disappointing customer approach I wrote in with an enquiry and was suddenly informed out of the blue that the fee rate I have been applying will end in 2 months time, with an increase in payable amount required. A completely disappointing, ridiculous and non transparent way of managing a customer. If I had not written in, I would not even had known that the suddenly introduced expiry date was upcoming. I will be ceasing my use of the ipaymy platform at expiry.