Customer service is absolutely…
Customer service is absolutely appalling. Our dog was cut completely different from requested and looks nothing like our dog, despite having multiple cuts there previously to the same description. We were rang to be advised that his legs would need cutting shorter due to matting (we knew about this it was a small patch on one back leg) but At no point were we advised that his face would also be cut and he was shaved right down all over. When making a complaint about this and also the cost as we had paid for a “teddy bear cut” the advisor was really unapproachable not understanding and simply said you pay for the time slot and would not offer any compensation. We then emailed customer service multiple times who then took A MONTH to “investigate” who then said that we had signed the waiver so there’s nothing they could do! Is this your way around customer service? Absolutely appalling. Our dog looks nothing like our dog and has had comments from everyone who knows him (daycare family etc) saying how awful he looks. And now we have to wait MONTHS until his face will regrow! the groom room and head office couldn’t care less. They have their money and that’s all they clearly care about.