Awful delay and CS/Co-founder experience.
Placed an order early for a single item (birthday gift) so it would be enough time for it to be processed and arrive well within their 5-10 day window. Gave it another week and reached out to their team to check on the status since I hadn't received any email updates. Get a boilerplate message saying they would check as it's an an issue with USPS and will get a response in 24-48 hours. Just got an email and they said it would be shipped AT THE END OF NEXT WEEK. But then says if I need it sooner I can give a date of when I want it. Well I want and needed it when you said or in your email. This says a lot about how they treat their customers with regurgitated and insincere responses. And they kept spelling my name incorrectly too. There's no care or consideration. Will never order from them again and do NOT recommend. Update 2: They did fully refund my order, but still could not ship the item out on time. Super disappointed as this was a birthday gift with a picture of our dog who had passed away last month. Plus the insulting explanation from the co-Founder was even worse. Jason, the co-founder, emailed me back and tried to tell me that I confused him and his CS person "Jaysonn”. Not only was that insulting, but then proceeded to tell me that FedEx Overnight couldn't ship something until next week. I use Fedex often and know that if the socks were ready today, they can ship it out before end of day and it would arrive tomorrow. I’ve worked in CS before and understand this can be difficult to communicate, especially when they're working hard and dealing with irate customers and it’s another department that dropped the ball or something. If things just feel through the cracks and they hadn’t even started on making the socks, that would have been so much better than to read through the gaslighting copy and pasted between templated responses. I see the attempt of having someone at the top respond to you to show they care at all levels, but this just fell so flat and did the opposite. Avoiding this company at all costs, but you know they don’t care by the way this was all handled. Update 1: Shortly after I wrote this review, I received a message from the CS person I've been interacting with. Now they say they can FedEx overnight ship it not USPS, only for it to arrive on Tuesday and not sooner because of the federal holiday. I placed this order early enough knowing there was a holiday coming up. If they can overnight it, why not just do it now? At least if there's a delay with the order because it's not ready yet, just say it, don't come up with other bs. To make it worse, I also got an email from their "co-founder Jason" who promised it would arrive before the Father's Day Holiday, which I didn't need it for that and he just said the same things and asked the same questions the CS person asked me in their initial response. Again, no care or consideration for customers!