Zero stars! They canceled on me the day before!
If I could give them zero stars, I would. Why? BECAUSE I DIDN'T GET TO TAKE MY TOUR. They canceled it the DAY BEFORE, giving me no time to find another option. I flew all the way to Rome partly to see the Colloseum and they canceled on me. They outsourced the tour to a "Partner company" who apparently sold me tickets before they actually bought them from the Colloseum. I've heard this happens, where they "bet" they can get the tickets, they collect your money well ahead of time, and then they cancel because there aren't enough tickets available. And then they tried to blame the Colloseum, saying something like, "Due to new, strict policies, we are unable to offer the tour." They refunded it, but what good did that do me? Go with Walks of Italy instead. They are more reputable.