Horrific from beginning to end
Absolutely horrific from beginning to end. First of all, I had issues with the reservation. The process requires you to pay first and then sign up. I clicked on “Sign up with Google,” but the page simply reloaded to the front page and did not show my reservation. No confirmation was sent to the email address I signed up with either. Then, at the kiosk ( Alexanderplatz 1) the staff member was rude, arrogant, and extremely condescending. He was also overly familiar with my friend and spoke to her in a disrespectful and condescending manner. His attitude was completely inappropriate and unprofessional. On top of that, I was forced to pay for two additional pieces of luggage, even though I had selected 10 pieces of carry-on luggage during the booking. The reason was that some of my friends had two tote bags instead of one large carry-on. This made absolutely no sense and felt like an unreasonable way to charge us extra. And for such a poor level of service, the price was outrageously expensive. The whole experience was frustrating and disappointing from start to finish, and absolutely not worth the money. I do not recommend this service at all.