Ruined by replacing humans with AI support
I have been using Snapfish for years, and, up till recently, have been happy with the quality of the service and customer support. However, they have now got rid of all their human representatives, and only have a terrible AI 'live chat'. Like most chatbots, this is useless. Snapfish also keep sending me emails threatening to delete all the photographs and books that I have saved with them unless I place an order. They state that their policy is to delete photos/saved books if no order is placed within 18 months; however, I have placed SEVERAL large orders in the last 18 months. I have spent ages online trying to contact the company to address this, but, as other reviews state, it is now impossible to speak to a human representative. In the past, I found Snapfish human support helpful. Now this is gone, I think it is too risky to order through the company. They may have saved money firing human beings, but they are going to lose my business, and, if all these angry and disappointed reviews are anything to go by, the business of many other customers too.