Just an awful experience from day one
Just an awful experience from day one, all issues which are ongoing after about 1 month from purchase. Instead of providing a refund after a matter of day's requesting it. I just get the T&C, as a reply, outlining's which are not as clear as the hype and glist they brandish in bold at point of sale. Pointing to their term that if the product is wrong they reserve the right to upgrade it to a product that works. Even after this their software did and does not work as of writting this review for me. They ask you to spend hours waitting for the software to run, burn and damage your blu-ray discs to get a log created. The argument that you get a trail of a few minutes to a full funtion version before buying, is irrelevant as for me the files are longer than that and only at the end of the attempted ripping does the software fail, and error message the task. When and on only 3 file copies to date, did rip they were only 50% of the title in length. I am not sure what the problem is, however, trying to get a refund appears IMPOSSIBLE! (Unless you go via your bank or credit card provider). Really upset and stressed with this from a very poor and despicable company. AVOID AT ALL COST! UPDATE. THE COMPANIES REPLY HERE STATES A REFUND WILL BE GIVEN. BUT THEY PRIVATELY CONTACTED ME NOW TO SAY ONLY IF REVIEW IS REMOVED (Words to that affect)! I will now just apply through my bank for refund and WILL not amend this review as I would have if refunded even after 3 times or more of requesting one!