Amber of UME Travel …
Dear Amber of UME Travel November 8, 2025 I wanted to thank you for the support that was extended to us in Japan under stressful circumstances. We had a wonder tour of the mountains the first 13 days. Bianco was very knowledgeable about the area, its history and even the best place to have lunch in each of the areas. He provided very interesting museums, and experiences and was very pleasant to be with. The hotels were very nice and some unique to the area. One morning we were up early and the view of Fugi was spectacular with a clear blue sky, a full moon sitting next to the mountain, making a beautiful unforgettable scene. Just one example of how special the trip was. When we arrived in Kyoto and joined up with Leo I fell in love with the city. He was able to show us many of the area’s treasures. When my husband became ill, Leo was of wonderful assistance to me. He is an amazing young man, so thoughtful and compassionate. His understanding of the situation was comprehensive and was able to translate to English the needed information for me to navigate Japanese systems. As an example, he provided a very useful tool, he wrote in Japanese the addresses of the hospital and the hotel I was lodging in, so that as I got into taxies to go back and forth I only needed to show the driver the note. He and UME provided excursions that were not on the itinerary but were valuable experiences and helped to distract me when I could not be at the hospital. He deserves to be commended for his attention to detail and accompanying actions. UME and Amber developed a terrific itinerary and provided excellent follow through. The drivers, guides, and lodgings were all that we had hoped. Japan is beautiful and a far more interesting country than we knew before we arrived. The medical care my husband received was wonderful and fortunately helped him to recover rapidly. I did not know what to expect of the travel agency when the itinerary was halted and changes in hotels were needed. UME was there to support me though the unique circumstances and their involvement did not end just because the dates and places were not in the contract. That support is greatly appreciated and made a definite positive difference to our “Grand Tour’ of a lifetime. Thank you Amber and your team,