Total incompetence and lack of reading comprehension: loss of 2 years of data
Stay away from this provider if you value your data. The absolute negligence of their support team and their inability to read a simple ticket led to the deletion of my server and the loss of two years of work. I accidentally requested a cancellation for the wrong server, and within minutes, I replied to the ticket clearly stating it was a mistake and providing the correct IP address to be cancelled. However, support staff ignored my specific instructions and instead of stopping the process, they sent a generic template asking for a "confirmation" that I had already provided in the previous message. They then imposed a 24-hour deadline to respond to this redundant email, which happened to fall on a public holiday. Because I did not "re-confirm" for a third time during a holiday, they wiped my server completely. When I complained, their operations team had the audacity to say that the situation was not entirely on their end and that I should be monitoring tickets 24/7 regardless of holidays. They do not care about your data and they do not read your tickets. They hide behind automated scripts and templates to cover up their staff's incompetence. If you make a tiny human error, they will use it to destroy your work instead of reading a two-line explanation. Avoid at all costs.