I purchased a sand filter from them on…
I purchased a sand filter from them on May 9th for $644. The box arrived partially open and the manifold was dislodged and the unions were missing. I contacted customer service, they told me they needed the part number. I said can’t you look it up, she said no. So I called the manufacturer to get the proper number and called back. Ok, we’ll send them. Ten days later, no parts. I called back, the next agent said, no, they weren’t ordered. So she did. Two days later I called back, the next person said, no they weren’t ordered! I tried one more time, it’s now June 11th. I gave up! I’ll never buy anything from them again!