The Pool Supply Super Store is your online source for discount pool supplies. We discount all the top name brands of pool supplies including Hayward, Pentair, Waterway, Dolphin, Kreepy Krauly, Sta-Rite, AquaBot and more. Plus customers enjoy FREE Shipping and Handling on EVERY ORDER!
Is Pool Supplies Superstore legit?
Pool Supplies Superstore (poolsuppliessuperstore.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 33% give 1 star; The business has replied to 22% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-30.
Ordered a pool from them shortly after ordering received a call from their customer service telling you that they're Freight delivery is going to leave irder at the top of my driveway and they will not bring it down to the garage the kid weights 485 lb they expect you to move a skid weighting 485 lb down your driveway without any equipment their answer take the skid apart at the top of the driveway and bring it down in pieces cuz it'll be several boxes the belly band alone is going to wait over 200 lb how is one person supposed to bring this down with no equipment they asked if I have a trailer or a pickup no I don't so I'm stuck with a skid with a pool on it at the very top of my driveway extremely poor customer service no option to have them deliver it they say it's a liability I will never order another item from pool supplies I'll help them with their liability issues
We had a very disappointing experience with PoolSupplies.com.e purchased a $3,400 pool
We purchased a $3,400 pool, and the liner they sent was completely undersized and unusable.
Unfortunately, we discovered this while contractors were on-site installing the pool, which caused immediate delays and additional labor costs.
When we contacted the company, we expected them to take responsibility for the mistake. Instead, they offered only $150 and a $100 store credit—despite the liner retailing for over $650. They also wanted us to package and return the incorrect liner while our project was stalled.
This situation cost us both time and money, and their response felt dismissive given the impact of their error.
We are extremely frustrated with the lack of accountability and would not recommend purchasing from them based on our experience.
Ordered punp Saturday. Within one hour sent email to cancel. Tuesday I get an email dictating In have to call in. Item had shipped. I asked for a RA. She said I had to receive first. Had they acknowledged their email in todays world of technology this item would not have shipped.
I purchased water bags that said heavy duty and they came but 3 of them leaked the first 3 days at the end corner joints. Tried to find contact info to let them know and there is none on their site.
So disappointed in the quality and will not be purchasing from them again.
I ordered a Provac Plus Auto pool cleaner. Don't waste your money on this thing! I messed with it all summer and could not keep it working. It stopped almost everyday because the flipper valve is just poorly designed. This is not the only issue. This thing no matter what you do goes in a pattern and never covers even half the pool. I have had the Creepy Crawly product and know what works, but I couldn't find one, so I tried this POS. Its made by Doheny. So I called customer service and they wanted me to return it and they would send another one. The box is long gone. I'm not buying another box and getting another one, that wouldn't fix the real problem, and that is, it's a poorly designed POS! So, if you buy something from Pool Supplies Superstore bear in mind that you that if you want to return something you have to pay for it AND they will only send you the same thing that may not work! I WILL NOT BUY ANYTHING FROM POOL SUPPLIES SUPERSTORE!
I ordered a pump on the May 29 they sent me the tracking information on the 30 took my money out of my account same day order ed They said two to three business days shipping. I called on the June 4 because the ordered still sittin in Wisconsin Leo said ok we will send you another one 2 or three days. Something said call back now I was told it will take 24 hours for them to check on the ticket they created and then another 2 to 3 days for the pump to be delivered so there two to three business days has turn into two weeks Don’t order from them this company is a joke
ordered a pool liner , shipping was fast however when i opened it I realized it was a beaded as well as a j hook type . When I saw unibead I thought it was beaded. This liner requires you to cut the top off all the way around to use it as a beaded liner. I called cust. service and they say I have to pay for return shipping. WHO KNEW UNIBEAD WAS NOT A BEADED LINER!!
I ordered a pool pump twice. The first time, i forgot to separate billing and shipping address and it said transaction failed. I caught my mistake and modified the information and the transaction went through. I received an email the next day saying the order was cancelled. I responded to Customer service saying that this item was being bought as a gift and asked to reinstate the order and they told me no. I would have to re-order it. So I did being meticulous about the details to prevent this error again. Unfortunately, they again cancelled my order. I sent them email it was obvious they didn't want my business and that I would be ordering from somewhere else. And I did.
In response to your reply; I did reach out via your customer service link in your email. I explained the situation and gave you the number of the person to call to verify this was a legitimate transaction. I also asked you re-initiate the transaction. Your response was it couldn't be done and I would have to re-order. After explaining the situation in an email to you (via your link), you still declined the transaction you instructed me to make. This is now a you problem, not a me problem.
Reply from Pool Supplies Superstore2023-08-15
We are sorry to hear that you experienced a negative interaction with our company. Please reach out to us via email at [email protected] or by phone at 800-574-7665 so that we may assist you in resolving this.
We ordered the wrong pump we thought all pumps had an on/off switch. Customer service was awesome and our refund we quick. Both times we ordered it was here before the expected delivery date.
After reviewing the prices of the Heyward Pool Pump in many Locations, I decided to give the Dohanny's In-Ground Pool Pump a Chance. With several Customer's, Pumps out, I bought the Dohenny's pump. I saved a ton and it works great, is super quiet, and I am totally happy with it. So are my customers with theirs. I definitely will use them again. Their sales Team was Great, too. That is a big plus with me...
The ladder that we got from you is junk and you wanted us to take it apart and ship it back to you after we had it in our pool
Reply from Pool Supplies Superstore2023-08-09
We are sorry to hear that you experienced a negative interaction with our company. Please reach out to us via email at [email protected] or by phone at 800-574-7665 so that we may assist you in resolving this.
The pool cover was sold as being 18' x 40'. The product that was delivered was 18' x 37.5'.
Reply from Pool Supplies Superstore2023-08-02
We are sorry to hear that you experienced a negative interaction with our company. Please reach out to us via email at [email protected] or by phone at 800-574-7665 so that we may assist you in resolving this.
The product in question, is a SOLAR COVER, which was marketed as a high-quality item with a guaranteed lifespan of three years. However, shortly after just one year of use, it began to disintegrate, releasing microplastic particles that are harmful to the environment. This leads us to suspect that the company is aware of the product's inherent defects and that the stated guarantee policy of three years is misleading and disingenuous.
The malfunctioning solar cover of the pool caused damages our plumbing system, resulting in substantial expenses for cleaning and repairs.
We demand that the company rectify this situation by providing us with a fair resolution but the warranty is a joke & customer support rude.
Highly discourage buying from this company.
Reply from Pool Supplies Superstore2023-08-02
Warranty Email Address:
[email protected]
Dear Valued Customer,
We apologize you have experienced an issue with your cover; please see the steps below to start a warranty claim.
To establish a claim, please contact DEI Warranty at (262)605-3757 or [email protected]
· We ask that you submit 2-3 photos of the defective area of the cover to DEI Warranty, at the email address listed above
· Please include your original Order Number: Name, address, phone number, and detailed information about the problem, for faster processing.
· Once the pictures are received, it typically will take 5-7 business days for DEI to review the pictures. DEI Warranty will contact you via email to inform you of the results of your claim and how to proceed.
· You will be responsible as stated in the warranty for any shipping fees and any applicable proration fees if approved.
Accepted Payment Options: Personal check, Cashier's check, or Money order ONLY
· Solar Cover- The warranty covers manufacturer’s defects, which include seam separation and delamination of the cover.
· Delamination – This occurs when the 2 layers of the solar cover start to come apart or separate.
· Seam Separation – This occurs when the seams that hold the sections of the cover together come apart.
**PLEASE BE ADVISED, the warranty as stated on your warranty card excludes:
· The following issues are NOT COVERED under your solar cover warranty:
· Bubble Damage - This occurs when the bubbles on the solar cover start to fall off. This is a chemical problem and is often caused by the pool water not being properly balanced.
· UV Damage – This is caused by exposing the solar cover to the sun while removed from the pool (improper storage). Damage caused by animals. Misuse, discoloration, fading, or color bleaching out. Tears, rips, or cracks caused by the claimant.
· Winter cover- The warranty covers manufacturer’s defects, which include seam separation or stitching failure
· The seam separates or comes apart
· Stitching failure due to a manufacturing defect
· If available please submit a picture of the separated seam for warranty.
· If you are not able to email pictures, please mail an 8” x 10” (about the size of a standard piece of paper) sample of the damaged area to 10411 80th Ave Pleasant Prairie, WI 53158
After submitting the sample if you have any further questions or concerns, please reach out to DEI Warranty at (262) 605-3757.
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